Customer Relationship Management and Service Quality in Assessing Customer Loyalty by Setiyani Hidayati, Khusnik Hudzafidah, Renny Augustina, Trivosa Aprilia Novadiani Haidiputri

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A Study on the Satisfaction of the Employees in the Internal Customer Relationship Management by Yavuz Demirel

“…In this study, the factors that affect the satisfaction of the workers in the Internal Customer Relationship Management (IntCRM) in a X manufacturing-industry operation that has a leading role in the white-goods sector in Turkey are studied. …”
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Enhancing customer relationship management using data mining techniques by Lim, Justin Yimin.

“…Customer Relationship Management has been one of the active areas for data mining applications. …”
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Deployment of customer relationship management in small and medium enterprises in Singapore. by Cho, Cecilia Yen Min.

“…Customer Relationship Management (CRM) is critical to corporate success in today’s increasing competitive environment. …”
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Front end customer relationship management (CRM) for UTM alumni by Naharu, Nasrah

“…One of the most popular strategy that has been adopted among researchers and business sponsor nowadays is Customer Relationship Management (CRM). The purpose of using CRM in an organization is to improve marketing productivity, win the customer, provide good quality of service and offer good product to the customer. …”
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Developing the customer relationship management (crm) in health care organisation by Khoshraftar, Alireza

Customer relationship management model for Alumni Liaison Unit (UTM) by Ahmadi, Hossein

“…In this regard, one extremely useful technique to improve this relationship which has been adopted by many corporations is Customer Relationship Management (CRM). The aim of this research is to provide a better understanding of the usage of CRM based IDIC process model for Alumni Liaison Unit to improve relationship between UTM and its alumni community. …”
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Customer relationship management system for Perpustakaan Sultanah Zanariah [electronic resource] / by Nicholas Jeremy Francis, 1982-, Fakulti Sains Komputer dan Sistem Maklumat

Customer relationship management implementation in Iran automobile industry [electronic resource] / by Kamyar Kavosh, 1977-

Assessment of factors leading to customer relationship management success in telecommunication industry / by Arab, Farnaz, Harihodin Selamat, Assoc. Prof. Dr., Fakulti Sains Komputer dan Sistem Maklumat

The One to One Manager : Real-World Lessons in Customer Relationship Management / by Peppers, Don, author, Rogers, Martha, 1952-, author

Customer relationship management : a strategic imperative in the world of e-business / by 231004 Brown, Stanley A.

Implementation of Artificial Intelligence-Based Customer Relationship Management for Telecommunication Companies by Sardjono Wahyu, Cholidin Achmad, Johan

“…Many telco firms and organizations use Customer Relationship Management (CRM) to achieve effectiveness in a company’s productivity and efficiency in the operational activities. …”
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Investigating the Implementation of Customer Relationship Management in Tehran Public Libraries (2016) by Ali Asghar Razavi, Leyli Taherkhani, Behnaz Jalali, Hasti Sohrabi

Subjects: “…keywords: customer relationship management…”
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DEVELOPMENT AND DIFFUSION OF CUSTOMER RELATIONSHIP MANAGEMENT ACROSS DISCIPLINES: FAD OR FASHION? by Maria Barua, Godwin Udo

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Designing and Validating an Electronic Customer Relationship Management Model in Private Banks by Mina Abdolalipoor, Hossein Budaghi Khajeh Nobar, Parvaneh Gelard, Reza Rostamzadeh

Subjects: “…electronic customer relationship management…”
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The Impact of Consumer Buying Behavior on Customer Relationship Management in the Banking Sector by Mohannad A. M. Abu Daqar, Ahmad K. A. Smoudy

“…Keywords: Customer Relationship Management, Consumer Buying Behavior, Integrated Marketing Communication. …”
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Customer Relationship Management and Survival of Manufacturing Small and Medium Enterprises in Nigeria by Cosmas Anayochukwu Nwankwo

Subjects: “…customer relationship management…”
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CUSTOMER RELATIONSHIP MANAGEMENT IN BUSINESS-TO-BUSINESS MARKETING: EXAMPLE OF TOURISM SECTOR by Demet TUZUNKAN

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Perancangan E-Customer Relationship Management Pada Pt Starsindo Logistics by Nelly Nelly, Hudiarto Hudiarto, Rangga Yudhika

Subjects: “…electronic-customer relationship management, freight forwarding, tracking, history, object-oriented analysis and design…”
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