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Customer Relationship Management /
Published c200“…As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. …”
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Integrating social customer relationship management into customer relationship management processes in academic library
Published 2014“…Social Customer Relationship Management (SCRM) is a novel concept that unites social media technology with customer relationship management. …”
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Integrating social customer relationship management into customer relationship management processes in academic library
Published 2014“…Social Customer Relationship Management (SCRM) is a novel concept that unites social media technology with customer relationship management. …”
Get full text
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Customer Relationship Management and Recent Developments
Published 2016-07-01“…In the past two decades, the notion of “customer relationship management” (CRM) has been widelydiscussedandresearched.[...]…”
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What is customer relationship management (CRM)?
Published 2010Get full text
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CUSTOMER RELATIONSHIP MANAGEMENT USING BUSINESS SOFTWARE
Published 2018-12-01“…It uses a structural approach to model the determinants of organizational performances using CRM software analysis and to measure the complex relationships concerning risks in customer relationship management and different facets of organizational performances related to the benefit for customer relationship management.…”
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