Impact of NHS 111 Online on the NHS 111 telephone service and urgent care system: a mixed-methods study by Janette Turner, Emma Knowles, Rebecca Simpson, Fiona Sampson, Simon Dixon, Jaqui Long, Helen Bell-Gorrod, Richard Jacques, Joanne Coster, Hui Yang, Jon Nicholl, Peter Bath, Daniel Fall

Subjects: Get full text

A multimethod study of NHS 111 online by Turnbull Joanne, MacLellan Jennifer, Churruca Kate, Ellis Louise A, Prichard Jane, Browne David, Braithwaite Jeffrey, Petter Emily, Chisambi Matthew, Pope Catherine

“…Background NHS 111 online offers 24-hour access to health assessment and triage. …”
Get full text

Emergency department staff views of NHS 111 First: qualitative interview study in England by Maclellan, J, Turnbull, J, Prichard, J, Pope, C

“…<strong>Background </strong>NHS 111 is a phone and online urgent care triage and assessment system that aims to reduce UK ED demand. …”

eHealth literacy and the use of NHS111 online urgent care service in England: a cross-sectional survey by Turnbull, J, Prichard, J, MacLellan, J, Pope, C

“…<br><strong> Objective:<br></strong> We explored eHealth literacy amongst users and non-users of the NHS 111 online urgent care service. <br><strong> Methods:<br></strong> A cross-sectional sequential convenience sample survey of 2754 adults (October 2020 - July 2021), from primary, urgent/emergency care, third sector organisations and NHS 111 website. …”

Has the NHS 111 urgent care telephone service been a success? Case study and secondary data analysis in England by Pope, C, Turnbull, J, Jones, J, Prichard, J, Rowsell, A, Halford, S

“…Objectives To explore the success of the introduction of the National Health Service (NHS) 111 urgent care service and describe service activity in the period 2014–2016. …”

Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: An observational cohort study linking NHS 111 telephone triage, primary and secondary healthcare and mortality records. by Carl Marincowitz, Tony Stone, Peter Bath, Richard Campbell, Janette Turner, Richard Pilbery, Benjamin Thomas, Laura Sutton, Fiona Bell, Katie Biggs, Frank Hopfgartner, Madina Hussein, Suvodeep Mazumdar, Jennifer Petrie, Steve Goodacre

“…Approach An observational cohort study of adults who contacted the NHS 111 telephone triage service provided by Yorkshire Ambulance Service between March and June 2020 with symptoms indicating possible COVID-19 infection. …”
Get full text

Demographic and socioeconomic patterns in healthcare-seeking behaviour for respiratory symptoms in England: a comparison with non-respiratory symptoms and between three healthcare... by Morrison, KE, Colón-González, FJ, Morbey, RA, Hunter, PR, Rutter, J, Stuttard, G, de Lusignan, S, Yeates, A, Pebody, R, Smith, G, Elliot, AJ, Lake, IR

“…<br>PARTICIPANTS:<br>13 million respiratory contacts to NHS111, GPIH and GPOOH. <br>OUTCOME MEASURES:<br>Respiratory contacts to NHS111, GPIH and GPOOH, and non-respiratory contacts to NHS111 and GPOOH. …”

Social patterning of telephone health-advice for diarrhoea and vomiting: analysis of 24 million telehealth calls in England by Adams, NL, Rose, TC, Elliot, AJ, Smith, G, Morbey, R, Loveridge, P, Lewis, J, Studdard, G, Violato, M, O'Brien, SJ, Whitehead, M, Taylor-Robinson, DC, Hawker, JI, Barr, B

“…<strong>Methods</strong> Over 24 million calls to NHS Direct (2010–13) and NHS 111 (2013–15) were extracted from Public Health England (PHE) syndromic surveillance systems. …”

Modelling NHS England 111 demand for primary care services: a discrete event simulation by Jonathan Green, Colin A O'Keeffe, Richard Pilbery, Daniel Chalk, Madeleine Smith

“…Objectives This feasibility study aimed to model in silico the current healthcare system for patients triaged to a primary care disposition following a call to National Health Service (NHS) 111 and determine the effect of reconfiguring the healthcare system to ensure a timely primary care service contact.Design Discrete event simulation.Setting Single English NHS 111 call centre in Yorkshire.Participants Callers registered with a Bradford general practitioner who contacted the NHS 111 service in 2021 and were triaged to a primary care disposition.Primary and secondary outcome measures Face validity of conceptual model. …”
Get full text

Mental health presentations across health care settings during the first 9 months of the COVID-19 pandemic in England: retrospective observational study by Smith, GE, Harcourt, SE, Hoang, U, Lemanska, A, Elliot, AJ, Morbey, RA, Hughes, HE, Lake, I, Edeghere, O, Oliver, I, Sherlock, J, Amlôt, R, de Lusignan, S

“…Postlockdown, attendances for mental health conditions reached higher than prepandemic levels across most systems—a rise of 10% compared to that expected for NHS 111 and 21% for GP out-of-hours service—while the number of consultations to GP in-hours service was 13% lower compared to the same time previous year. …”

Infrastructure challenges to doing health research “where populations with the most disease live” in Covid times—a response to Rai et al. (2021) by Maclellan, J, Turnbull, J, Pope, C

“…</p> <p><strong>Methods</strong></p> <p>The NHS 111 study used a mixed-method research design, including interviews with healthcare staff and stakeholders within the primary, urgent and emergency health care system, and a survey of users and potential users of the NHS 111 online service. …”

Mental Health Presentations Across Health Care Settings During the First 9 Months of the COVID-19 Pandemic in England: Retrospective Observational Study by Gillian E Smith, Sally E Harcourt, Uy Hoang, Agnieszka Lemanska, Alex J Elliot, Roger A Morbey, Helen E Hughes, Iain Lake, Obaghe Edeghere, Isabel Oliver, Julian Sherlock, Richard Amlôt, Simon de Lusignan

“…Increases were observed in calls to NHS 111 for sleep problems. ConclusionsThese analyses showed marked changes in the health care attendances and prescribing for common mental health conditions across a spectrum of health care provision, with some of these changes persisting. …”
Get full text

Respiratory infections in children: an appropriateness study of when parents should home care or seek medical help by Newbould, L, Campbell, SM, Edwards, GAD, Morris, RL, Hayward, G, Hughes, EC, Hay, AD

“…<br><strong> Method</strong> A multidisciplinary panel of 12 healthcare professionals — six GPs, two pharmacists, two NHS 111 nurses, and two emergency paediatric consultants — rated the appropriateness of care setting for 1134 scenarios in children aged >12 months. …”

Use of urgent, emergency and acute care by mental health service users: A record-level cohort study. by Jen Lewis, Scott Weich, Colin O'Keeffe, Tony Stone, Joe Hulin, Nicholas Bell, Mike Doyle, Mike Lucock, Suzanne Mason

“…<h4>Methods</h4>Retrospective cohort analysis using routine data from 2013-2016 from the CUREd dataset for urgent and emergency care contacts (NHS 111, ambulance, A&E and acute admissions) and linked mental health trust data for Sheffield, England. …”
Get full text

Use of urgent, emergency and acute care by mental health service users: A record-level cohort study by Jen Lewis, Scott Weich, Colin O’Keeffe, Tony Stone, Joe Hulin, Nicholas Bell, Mike Doyle, Mike Lucock, Suzanne Mason

“…<h4>Methods</h4> Retrospective cohort analysis using routine data from 2013–2016 from the CUREd dataset for urgent and emergency care contacts (NHS 111, ambulance, A&E and acute admissions) and linked mental health trust data for Sheffield, England. …”
Get full text

Clinical Care Pharmacists in Urgent Care in North East England: A Qualitative Study of Experiences after Implementation by Jody Nichols, Rosie England, Stuart Holliday, Julia L Newton

“…Our objective was to explore the implementation of a novel NHS England (NHSE)-funded pilot project aimed at deploying clinical pharmacists in an integrated urgent care (IUC) setting including the NHS 111 service. Eight integrated urgent care clinical pharmacists (IUCCPs) within the participating North East of England Trusts. …”
Get full text

Understanding the impact funding cuts on Environmental and regulatory services and gastrointestinal infections: a longitudinal ecological study [version 2; peer review: 2 approved] by Lauren Murrell, Roger Gibb, Helen Clough, Mark Green, Xingna Zhang, Iain Buchan, Marie Chattaway, Daniel Hungerford, Benjamin Barr

“…Data will be gathered on food hygiene enforcement, food hygiene compliance levels, GI infection hospitalisation, NHS 111 calls relating to GI infection symptoms, GI infection pathogen data, deprivation, and population density. …”
Get full text

Sense-making strategies and help-seeking behaviours associated with urgent care services: a mixed-methods study by Turnbull, J, McKenna, G, Prichard, J, Rogers, A, Crouch, R, Lennon, A, Pope, C

“…</p> <p><strong>Setting</strong> Four counties in southern England coterminous with a NHS 111 provider area.</p> <p><strong>Methods</strong> A literature review of policy and research combined with citizens’ panels and serial qualitative interviews. …”

Integration, effectiveness and costs of different models of primary health care provision for people who are homeless: an evaluation study by Crane Maureen, Joly Louise, Daly Blánaid JM, Gage Heather, Manthorpe Jill, Cetrano Gaia, Ford Chris, Williams Peter

“…In addition, 33.1% had at least one hospital admission, and 65% used out-of-hours services such as NHS 111 or accident and emergency departments. The number of out-of-hours service contacts was positively correlated with the number of GP and nurse contacts, suggesting that out-of-hours services are not necessarily a substitute for GP or nurse consultations. …”
Get full text