Gap between the Expectations and Perceptions of Students regarding the Educational Services Offered in a School of Nursing and Midwifery by Fariba Asefi, Masoumeh Delaram, Fatemeh Deris

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Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city) by Nasrin Oskooii, Ebrahim Albonaiemi

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Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city) by Nasrin Oskooii, Ebrahim Albonaiemi

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Services quality as a factor for bridging the gap between expected and perceived services in agency business by Jocić Lidija, Vujko Aleksandra, Panić Aleksa

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Patients’ satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model) by mahnaz Razmjoee, mahnaz yadollahi, narges shamsedini

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The user's perception of the quality of service in organizing music festivals using the SERVQUAL model by Stajić Jana R.

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Determining the Quality of Hotel Services in Mamaia Resort by Corina Aurora Marin (Barbu), Elena Condrea

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Measuring the Quality of Services Provided for Outpatients in Kowsar Clinic in Ardebil City Based on the SERVQUAL Model by Hasan Ghobadi, Nasrin Mehrnoush, Gholamreza Hamidkholgh, Firouz Amani

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Nursing Care Quality and its Association with Process Management in Beheshti Hospital of Kashan in 2014 Shahid

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A Review of the Quality of Engineering Training Programs using Servqual Model by S. Hadavand, S. YavarZadeh, A. JavanBakhsh, A. Najm

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SERVQUAL model applied to higher education public administrative services by Mauri Cesar Soares, Olívio Novaski, Rosley Anholon

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Transport services quality measurment using SERVQUAL model by Maksimović Mlađan V., Đorđević Bojan S., Brzaković Miodrag D., Grahovac Miloš M.

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Comparative analysis of satisfaction of users of postal services in Serbia, Montenegro and B & H (Republic of Srpska) by Ratković Milijanka, Pavlović Marko M.

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The perceptions and expectations Survey of the people about Quality health services in Qazvin province by Mehran Alijanzadeh, Saeed Asefzadeh, Hamideh Khoshtarkib, Fatemeh Ghamari, Mahnaz Alijanzadeh

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Evaluation of universities service quality through Servqual method by Anisseh Mohammad, Sharifi Narges, Akbari Zahra

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Comparing Pharmacy Students’ Perceptions and Expectations of Quality of Educational Services at Mashhad University of Medical Sciences Based on SERVQUAL Model by Omid reza Nakhaey, Seyed Masoud Hosseini, Vida Vakili, Ehsan Mosa Farkhani

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Presenting a Model for Improving Libraries Service by Using DEMATEL (Case: Shiraz University Central Library and Documentation Center) by payam shojaei, farzaneh afifian, farzaneh Eslamloo

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Evaluation and improvement process in quality of service: case studies of restaurants in Manabí by Yanelis Ramos-Alfonso, Angelica Beatriz Ruiz-Cedeño, Aracelys Sánchez-Briones, Neyfe Sablón Cossío

Subjects: “…Servqual model; quality of services; restaurants, time study…”
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An investigation on the quality of midwifery services from the viewpoint of the clients in Isfahan through SERVQUAL model by Zohreh Oliaee, Alireza Jabbari, Soheila Ehsanpour

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Model of Measuring Technical Service Quality Delivered to Petrochemical Downstream Industries In Sales Engineering by ali seyyed naghavi, mohammad mahdi bahrololoum

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