Consumer Evaluation of Personalized Recommendation Services by Takahiro Chiba

Subjects: “…service encounter…”
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Managing the bank service encounter: A conceptual model by K. K. Govender

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Pronominal Address in German Sales Talk: Effects on the Perception of the Salesperson by Heinz L. Kretzenbacher, Susanne Hensel-Börner

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PENGARUH SERVICE ENCOUNTER DAN EXPERIENTAL VALUE TERHADAP CUSTOMER SATISFACTION (STUDI KASUS MATAHARI DEPARTMENT STORE MATOS MALANG) by Nuri purwanto

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The Impact of Consumers’ Service Encounter Expectation on Their Service Encounter Perception in Healthcare Services by Mohamad Mehdi Maleki, Masoud Karami, Mohammad Haghighi

Subjects: “…service encounter…”
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Service marketing application analysis in the case of driving schools in the Republic of Croatia by Silvije Jerčinović

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Service Customization through “High-Touch” and “High-Tech” by Joji Ono, Maiko Sakai, Haruhiko Kanda

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Analyzing effects of service encounter quality on customer satisfaction in banking industry by Hossein Gazor, Babak Nemati, Amir Ehsani, Kianoush Nazari Ameleh

Subjects: “…Service encounter quality…”
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Impact of Authenticity Perception on Experiential Value and Customer Satisfaction under Contactless Services by Chia-Ching Tsai, Chun-Ling Lin, Yu-Huan Chen

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Service Encounter Quality in Private Schools: Identifying and Ranking Factors which Trigger Parents Rage via Grey ARAS Technique by A. Yasini, Ph.D., Y. Panah

Subjects: “…service encounter quality…”
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Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases by An-Jin Shie, An-Jin Shie, An-Jin Shie, Yung-Fu Huang, Guang-Yu Li, Wen-Yi Lyu, Ming Yang, You-Yu Dai, Zhao-Hui Su, Yenchun Jim Wu, Yenchun Jim Wu

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Determinants of customer satisfaction with service encounter by Ariana Nefat, Nika Paus

Subjects: “…service encounter…”
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Current Status and Future Issues in Research on Creativity of Frontline Employees in Service Organizations by Kenji Sera

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Contradictions and power play in service encounters: an activity theory approach by Mario Eduardo Giraldo Oliveros, Susan Vaux Halliday, Maria Mercedes Botero Posada, Reinhard Bachmann

Subjects: “…Service Encounter…”
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The Nexus Between Service Encounter Perfomance and Brand Evangelism by David Amani

Subjects: “…Service Encounter Perfomance…”
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The Relationship Marketing as a Determinant of Customer Satisfaction in Islamic Banking Services Management by Nur Syamilah Md Noor, Hydzulkifli Hashim Omar

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Encounters along Micro-Level Borders: Silence and Metacommunicative Talk in Service Encounter Conversations between Finnish Employment Officials and Immigrants by Tarja Tanttu

Subjects: “…Service encounter conversation…”
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The Mediating Effect of Perceived Value on the Relationship between Service Encounter Quality and Satisfaction: Evidence from Luxury Town Hotels in Kenya by Wanjiku Ng’ang’a. K, Justus Munyoki, Francis Kibera, Ganesh Pokhariyal

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Significance of face-to-face service quality in last mile delivery for e-commerce platforms by Yuki Inoue, Masataka Hashimoto

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Encounters along Micro-Level Borders: Silence and Metacommunicative Talk in Service Encounter Conversations between Finnish Employment Officials and Immigrants by Tarja Tanttu

Subjects: “…Service encounter conversation…”
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