Showing 1 - 3 results of 3 for search '"Service with a Smile"', query time: 0.12s Refine Results
  1. 1
    Service with - a smile if possible

    Service with - a smile if possible by Abd Razak, Dzulkifli

    Published 2007
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    Article
  2. 2
    Is Service with a Smile Enough to Satisfy Customers? Sincere and Insincere Smiles via Video and Vignette

    Is Service with a Smile Enough to Satisfy Customers? Sincere and Insincere Smiles via Video and Vignette by Resekiani Mas Bakar, Fitriani Ayu, Lukman Nadjamuddin

    Published 2023-05-01
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    Article
  3. 3
    Influence of emotions displayed by employees during service recovery

    Influence of emotions displayed by employees during service recovery by María Sicilia, M. Carmen Caro-Jiménez, Estela Fernández-Sabiote

    Published 2021-12-01
    “…Additionally, the mantra of “service with a smile” may not be valid in the case of service recovery: rather, employees should avoid displaying negative emotions.…”
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    Article

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