In spite of everything: Professionalism as mass customised bureaucratic production in a Danish government call centre by Pia Bramming, Ole H. Sørensen, Peter Hasle

“…This paper presents a study of the consequences of the transformation of part of the Danish Tax and Customs Administration (TAX) from a traditional white-collar public administration into a call centre. …”
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Management of changes in the work of public revenues bodies by R. S. Ensebaev

“…The purpose of the study is to consider approaches to introducing changes in the work of state bodies in the context of reforming tax and customs administration and developing appropriate recommendations in this direction. …”
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Does real exchange rate matter better than trade volumes in triggering labour productivity growth? Evidence from Ethiopia by Yekin Ahmed Ali

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