Digital customer experience: the risk of ignoring the non-digital experience by Marcel Weber, Christos G. Chatzopoulos

Subjects: “…customer experience…”
Get full text

Customer experience in marketing: History, concept and management by Štavljanin Velimir

Subjects: “…customer experience…”
Get full text

Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations by Samaneh Rahimian, Mehdi ShamiZanjani, Amir Manian, Mohammad Rahim Esfiddani

Subjects: “…customer experience…”
Get full text

MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION by A. Serzhantov, M. Orlova

Subjects: “…Customer Experience Management…”
Get full text

MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION by A. Serzhantov, M. Orlova

Subjects: “…customer experience management…”
Get full text

Customer Experience Management; Trends and Areas in Research by Parisa Mousavi, Fariborz Rahimnia, Mohammad Mehraeen, Mehdi Shamizanjani

Subjects: Get full text

Training appropriate customer experience management model with emphasis on related indicators in banking education system by Ebrahim Heshmati, Hamid Reza Saeednia, Ali Badizadeh

Subjects: “…customer experience management…”
Get full text

Designing a Model to Manage the Experience of Banking Service Customers by Ebrahim Heshmati, Hamid Reza Saeednia, Ali Badie Zadeh

Subjects: Get full text

Towards a holistic customer experience management framework for enterprises by De Vries, Marne, Du Plessis, Liezl

Subjects: “…customer experience management…”
Get full text

Understanding the customer experience in human-computer interaction: a systematic literature review by Daniela Quiñones, Luis Rojas

Subjects: Get full text

The Сustomer Experience Management as a Strategy For Business Development by Sytnik Natalia I.

Subjects: Get full text

Customer Experience of Electronic Services in Information Technology Organizations Based on Digital Developments by Fatemeh Saeedi, Abolfazl Danaei, Seyed Mohammad Barzegar

Subjects: “…customer experience…”
Get full text

Identifying Organizational Factors and Components Influencing Customer Experience Management Maturity: A Meta-synthesis Approach by Payam Mardazad Navi, Kambiz Heidarzadeh Hanzaee, Seyyed Buik Mohammadi, Mohsen Khoon Siavash

Subjects: Get full text

Customer Experience in Retail: A Systematic Literature Review by Camila Bascur, Cristian Rusu

Subjects: “…customer experience…”
Get full text

Online customer experience: Implications for digital banking by Štavljanin Velimir, Pantović Vladan

Subjects: “…customer experience…”
Get full text

The Role of Consumer and Customer Journeys in Customer Experience Driven and Open Innovation by Gundars Kokins, Anita Straujuma, Inga Lapiņa

Subjects: “…Customer Experience…”
Get full text

Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study by Payam Mardazad Navi, Kambiz Heidarzadeh Hanzaee, Seyyed Buik Mohammadi, Mohsen Khoon Siavash

Subjects: Get full text

Digitization and Lean Customer Experience Management: success factors and conditions, pitfalls and failures by Christos G. Chatzopoulos, Marcel Weber

Subjects: Get full text

The Role of Consumer and Customer Journeys in Customer Experience Driven and Open Innovation by Gundars Kokins, Anita Straujuma, Inga Lapiņa

Subjects: “…Customer Experience…”
Get full text

Antecedents and Outcomes Of Customer Experience in Iran online Retailing by Faezeh Hedayat Nazari, Zohreh Dehdashti Shahrokh

Subjects: “…customer experience…”
Get full text