Effectiveness of e-CRM in Commercial Banks: A Customer Perspective by Md. Rashid Farooqi, Sharda Kumari

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Pengaruh Switching Costs terhadap Customer Retention pada Industri Perbankan di Indonesia by Freddy Simbolon

Subjects: “…switching cost, customer retention, bank…”
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Pengaruh komitmen, kepercayaan, dan kepuasan terhadap retensi pelanggan Honda Matic by Naldi Dwi Satriawan, M Nadjib Usman

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How customer satisfaction changes behavior: A case study of banking industry by Hossein Vazifedoost, Mahmood Ansar, Amir Yekezare

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THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES by Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono

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PREDICTION OF TELECOM SERVICES CONSUMERS CHURN BY USING MACHINE LEARNING ALGORITHMS by Edin Osmanbegović, Anel Džinić, Mirza Suljić

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Prediksi Customer Retention Perusahaan Asuransi Menggunakan Machine Learning by Riyan Pratama, Muhammad Izman Herdiansyah, Dedy Syamsuar, Ahmad Syazili

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PREDICTION OF TELECOM SERVICES CONSUMERS CHURN BY USING MACHINE LEARNING ALGORITHMS by Edin Osmanbegović, Anel Džinić, Mirza Suljić

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Service Quality and Customer Retention in Malaysian Commercial Banks by Chim Weng Kong, Maria Abdul Rahman

Subjects: “…Service quality, Customer Retention, Satisfaction, Banks…”
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Romanian consumer profile of PlayStation games by Adriana MANOLICĂ, Nicoleta-Bianca BINCĂ, Teodora ROMAN

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THE INFLUENCE OF BRAND IMAGE ON SATISFACTION TO IMPROVE CUSTOMER RETENTION TOWARDS BATIK KERIS IN MALANG CITY by Astrid Puspaningrum

Subjects: “…customer retention…”
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PERANAN KUALITAS PELAYANAN TERHADAP KINERJA RUMAH SAKIT ( STUDI PADA RAWAT INAP RUMAH SAKIT ISLAM WAFA KEPANJEN KAB. MALANG) by Madziatul Churiyah

Subjects: “…Service Quality, Hospital Performance, Customer Retention…”
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Strategi Pemasaran dan Perilaku Penjual sebagai Determinan Customer Retention by Hanif Mauludin, Tundung Subali Patma, Kukuh Mulyadi

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The Effect of Pricing Strategies on Client Retention Rates for Small to Medium-Sized Auditing Firms by Viet Ha Phung, Huy Hung Pham, Binh Minh Tran

Subjects: “…Customer Retention, Valuation Strategy, Auditing Firm, Vietnam…”
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Measuring the effectiveness of intermediary loyalty programmes in the motor insurance industry: loyal versus non-loyal customers by Manuel Leiria, Efigénio Rebelo, Nelson deMatos

Subjects: “…Customer retention…”
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Customer retention and churn prediction in the telecommunication industry: a case study on a Danish university by Sarkaft Saleh, Subrata Saha

Subjects: “…Customer retention…”
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Efforts to Improve Bank Marketing Performance by Paulus Wardoyo, Endang Rusdianti

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CAR LOAN BEHAVIOR AND CUSTOMER RETENTION by Putri N.E., Simanjuntak M., Yuliati L.N.

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Roles of Service Quality and Religiosity in Determining Customers’ Retention in Islamic Banks: Empirical Evidence from Southwestern Afghanistan by Ziarmal Abdullah, Salina Kassim, Shamsullah Shams, Sharofiddin Ashurov

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The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia by Ambarwati Ambarwati, Djumilah Zain Hadiwidjojo, Achmad Sudiro, Fatchur Rohman

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