The development of customers’ satisfaction in the banking sector of Slovakia in the turbulent economic environment by Jaroslav Belás, Lubor Homolka

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The Satisfaction Index in the Hotel Business Case Study: Vega Hotel by Galati by Dan Păuna, Luminita Maria Filip

Subjects: “…customers' satisfaction; Servqual model; customers' satisfaction index.…”
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STUDY REGARDING THE CUSTOMERS SATISFACTION DEGREE by Palade Alexandru Constantin

Subjects: “…marketing, customers, satisfaction…”
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Role of Satisfaction in Mediating the Effect of Services Quality on the Customers’ Loyalty in the Village Credit Institutions of Pekraman, Indonesia by Anak Agung Ngurah Gede Sadiartha, Gusti Ayu Mirah Apsari

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PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta) by Sri Padmantyo, Haryanto Haryanto, Imronuddin Imronuddin

Subjects: “…internal customers’ satisfaction, triangle preseption, education services.…”
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Performance and job satisfaction of employees as well as customers satisfaction affect by organizational environment – An applied study on Gumhouria bank, Libya by Mohieddin Almanae

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KINERJA KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN BENGKEL JM MOTOR BANDUNG BARAT by Suharyanto

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ANALISIS PENGARUH KUALITAS PELAYANAN, PRODUK, HARGA, DAN LOKASI TERHADAP KEPUASAN NASABAH (STUDI KASUS PADA PT BANK RAKYAT INDONESIA (PERSERO) Tbk. UNIT NGESREP SEMARANG) by Rizka Putri Rumastari, Aris Sunindyo

Subjects: “…customers satisfaction…”
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EFEK PELAYANAN SENYUM, SALAM, SAPA PETUGAS KASIR TERHADAP KEPUASAN KONSUMEN SUPERMARKET by Muhammad Riza Febrianto, Herlina Siwi Widiana

Subjects: “…Customers satisfaction, service with smiling greeting addresing, supermarket…”
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MEASURING SATISFACTION USER WEBSITE WWW.QOO10.CO.ID USING DELONE AND MCLEAN MODELS by Yuyun Yuningsih, Ari Puspita, Dahlia Dahlia

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Service quality, customers’ satisfaction, and profitability: an empirical study of Saudi Arabian insurance sector by Anis Ali, Mohammad Rumzi Tausif

Subjects: “…customers’ satisfaction…”
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KEPUASAN PELANGGAN MEMEDIASI HUBUNGAN STORE IMAGE DAN EKSPEKTASI PELANGGAN TERHADAP LOYALITAS PELANGGAN by Sasi Agustin, Budiyanto Budiyanto, Mochamad Ridwan

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Management Instruments for New Product Development (NPD), Customers' Satisfaction and Loyalty by Luqman Arshad

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THE ROLE OF RELATIONSHIP MARKETING AND SHARIAH COMPLIANCE ON CUSTOMERS’ LOYALTY IN ISLAMIC MICROFINANCE by Anita Rahmawaty

Subjects: “…Relationship Marketing, Shariah Compliance, Customers’ Satisfaction, Customers’ Loyalty…”
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The impact of quality of services and satisfaction on customer loyalty: The moderate role of switching costs by Ibrahim Harazneh, Mohammad J Adaileh, Ahmed Thbeitat, Saeda Afaneh, Salim Khanfar, Ahmad Ali Harasis, Hamzah Elrehail

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The Impact of Social-Personality Characteristics on Customer Satisfaction (Case Study: Mizban Restaurant) by Sadegh Salehi, Amir Moradi Asl, Seyyedeh Fateme Abdoli

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Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan Nasabah Studi Pada Bank Umum Syariah di Provinsi Lampung by Sefta Kurniawansyah, Tulus Suryanto, Heni Noviarita

Subjects: “…islamic public services, dimensions of carter, customers satisfaction, sharia banking.…”
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The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia) by Edy Sulistiyawan, Ubud Salim, Ainur Rofiq, Rofiaty

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E-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING by Ni Made Savitri Anggraeni, Ni Nyoman Kerti Yasa

Subjects: “…e-service quality, customers’ satisfaction, customers loyalty, internet banking.…”
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Procedural Model for Maintenance Service Penetration into the Mature Market: The Case of Lithuania by Rolandas Drejeris, Eglė Drejjerienė

Subjects: “…customers’ satisfaction…”
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