Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong> Academic/practical relevance: </p></strong> Little empirical research has been done to understand customers’ strategic retrials, and theoretical research studies retrials by assuming the degree to which pickup speed and service quality impact retrials. …”

The achievement of Somali boys: a case-study in an inner-London comprehensive school by Gillman, P

“…</p> <p>·What possible strategies can be used to address these barriers?</p> <p>My empirical research:</p> <p>·What are Somali boys’ perceptions of their school experience in my school?…”

The provision of facilities and services for the neighbourhood a case study of neighbourhood areas in Manjung Perak / Norainah Abdul Rahman by Abdul Rahman, Norainah

“…The study has developed a satisfaction model incorporated with physical and social factors to establish the evaluation approach. Empirical research has shown the importance of residents’ evaluating their neighbourhood. …”
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A loose principle for Sabah folktales animated character design: Adoption of Kansei Approach by Teddy Marius Soikun

“…Japanese animation was chosen on its popularity ground through empirical research. Thirty-Six (36) animation characters determined by using the QCA and matrix system. …”
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Developing a new questionnaire of positive contributions to Chinese families by children with autism spectrum disorder by Shulan Zeng, Afsheen Sardar, Amoneeta Beckstein, Noor Hassline Mohamed, Renhong Shen, Yunhui Xiu

“…Background and Aims A literature review of both Eastern and Western literature regarding families of children with autism spectrum disorder (ASD) revealed limited empirical research that examines ASD in China. Furthermore, most research in this area comes from a deficit model and there is a lack of research that comes from a strengths background. …”
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Relationship Between Organizational Resources, Capabilities and Systems on Competitive Advantage and Performance of Malaysian Manufacturers by Ismail, 'Alimin Ismadi

“…As such, critics argue that more empirical research is needed in the area of competitive advantage as past studies have concentrated mainly on the attributes of resources and capabilities leading to competitive advantage. …”
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Intervening effects of high performance work system and firm size on relationship between organizational internal resources and performance among Malaysia manufacturers by Tee, Charles Kee Chai

“…In the descriptive analysis of variables, the results suggesting that the overall level of the manufacturers on HPWS and organizational performance are satisfactory. This empirical research has specifically contributed to the literature, practice and policy of strategically managing organizational internal resources towards the attainment of high performance work system and organizational performance by exhibiting a model of statistically significant relationships between the specified variables. …”
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Environmental capabilities, environmental innovation, and firm performance of manufacturing companies in Malaysia by Lee, Ah Suat

“…This is because extant empirical research had largely focused on examining direct effects of proactive environmental management on firm performance. …”
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Implementation of halal food management system in small and medium enterprises food manufacturers by Ahmad, Anis Najiha

“…Additionally, although there have been calls and efforts to develop an instrument to assess the effectiveness of food management system (i.e. food safety and quality) implementation, to date, limited instrument is available for Halal context. Empirical research on the Halal food management system itself is rather lacking. …”
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Determinants of lean research and development success in Malaysia by Mohd. Hamel, Nabila

“…Lean principle has been adapted widely across the management of manufacturing and services industries, however it is still a new concept within the scope of Research and development (R&D) environment. Empirical research found that prior studies on Lean tends to focus on exploring and confirming the application of Lean tools and techniques (T&T) as well as determinants for Lean for manufacturing and services setting. …”
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The impact of social media at work on job performance among government employees : perspective from the stress-strain-outcome and social capital theory by Nur Muneerah, Kasim

“…Reflecting on the lack of empirical research on SM use related to innovative performance in a workplace setting, this study extends the existing literature on the advantage and disadvantages of SM use at work by integrating both theories, the SSO model and SCT. …”
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Práticas de produção textual no MSN Messenger: ressignificando a escrita colaborativa Text production practices on MSN: redifining collaborative writing by Petrilson Alan Pinheiro

“…To do so, we will be based on Bakhtinian constructs of speech genres and on the Genre Situated Theory (ERICKSON, 1997; Yates; Orlikowski; Rennecker, 1997; SHEPHERD; WATTERS, 1999; Devitt, 2000) to understand what digital genres are and how they behave. It is an empirical research carried out with sixteen students and one teacher from a secondary State school located in the municipality of Campinas _ SP. …”
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Analisis Pengaruh Brand Image, Price dan Service Quality Terhadap Customer Satisfaction dan Customer Loyalty Pada Pasien Rumah Sakit Siloam Lippo Village by Januar Katoni, Rosdiana Sijabat

“…The novelty of this study is proposing an empirical research model that has never been covered to identify the effect of brand image, price, and service quality on customer satisfaction and customer loyalty in Siloam Lippo Village Hospital patients. …”
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Efficiency assessment of listed real estate companies: an empirical study of China / Nekilnojamojo turto kompanijų, kurių vertybiniai popieriai įtraukti į biržos sąrašus, efektyvum... by Xian Zheng, Kwong-Wing Chau, Eddie C. M. Hui

“…In general, this empirical research delivers four outcomes: firstly, an integrated assessment system and a ranking of the LRECs are established, which provides useful information for investors who are seeking for indirect exposure in the Chinese real estate market. …”
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Transitions for older people with learning disabilities and behaviours that challenge others, and their family carers: a merged protocol for two rapid scoping reviews of evidence by J. Vseteckova, J. Jordan, E. Tilley, M. Larkin, S. Ryan, L. M. Wallace

“…We will include published and unpublished (grey) literature, encompassing empirical research, policy and practice guidance and lay resources to support decision-making. …”
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Din Bilimleri Özel Sayısı by Abdullah Demi̇r

“…Ayrıca bu sayıda Türkçeden İngilizceye çevrilen “An Assessment on Ṣāliḥ Nābī's Work of al-Falsafa al-Mūsīqī [Sâlih Nâbî'nin Felsefe-i Mûsikî İsimli Eseri Üzerine Bir Değerlendirme]”, “An Empirical Research on the Relationship Between ʿUmra Worship and Meaning in Life and Hopelessness [Umre İbadetinin Hayatın Anlamı ve Umutsuzlukla İlişkisi Üzerine Ampirik Bir Araştırma]”, “Coping with Loneliness: Loneliness, Religious Coping, Religiosity, Life Satisfaction and Social Media Usage [Yalnızlıkla Başa Çıkma: Yalnızlık, Dini Başa Çıkma, Dindarlık, Hayat Memnuniyeti ve Sosyal Medya Kullanımı]”, “God’s Knowledge: A Study on The Idea of Al-Ghazālī And Maimonides [Tanrı’nın İlmi: Gazzâlî ve İbn Meymûn’un (Maimonides) Görüşleri Üzerine Bir İnceleme]” ve  “The Nature of Disposition (Fiṭrah) in Relation with Religion [Din ile İlişkisi Bağlamında Fıtratın Mahiyeti]” başlıklı çalışmalar, yurt dışındaki okuyucularımız beğenilerine sunulmuştur.15 Haziran 2019 tarihinde yayımlayacağımız bir sonraki sayımızda buluşmak ümidiyle...…”
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CURRENT STATE AND PROSPECTS OF COMPUTER TERMINOLOGY ONLINE LEXICOGRAPHY by Iryna B. Mentynska

“…The following methods were used to solve these problems: a structural and systemic analysis of the most popular online dictionaries and electronic complexes was carried out; such empirical research methods as observation, comparison, monitoring of lexicographic sources were used; the extrapolation method was used to generalize information and spread the conclusions obtained from observation. …”
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How just and just how? A systematic review of social equity in conservation research by Rachel S Friedman, Elizabeth A Law, Nathan J Bennett, Christopher D Ives, Jessica P R Thorn, Kerrie A Wilson

“…Review Results: Results show that empirical research on social equity in conservation is rapidly growing, with the majority of studies on the topic published only since 2009. …”
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Human-Nature Interactions during and after the COVID-19 Pandemic in Moscow, Russia: Exploring the Role of Contact with Nature and Main Lessons from the City Responses by Diana Dushkova, Maria Ignatieva, Anastasia Konstantinova, Viacheslav Vasenev, Elvira Dovletyarova, Yury Dvornikov

“…Impacts of the COVID-19 pandemic and related restrictions have influenced human relationships with nature. Based on empirical research, this article explores the pathways and implications of human-nature interactions during and after COVID-19 and how human health and well-being could be supported by contact with nature. …”
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Gamification and Oral Health in Children and Adolescents: Scoping Review by Rui Moreira, Augusta Silveira, Teresa Sequeira, Nuno Durão, Jessica Lourenço, Inês Cascais, Rita Maria Cabral, Tiago Taveira Gomes

“…The eligibility criteria were peer-reviewed, full-text, and empirical research related to gamification in oral health care, reports of impact, and oral health care outcomes. …”
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