The coffee charm: understanding the relationship between product design dimensions and Willingness to buy from Starbucks by Bobby Ardiansyahmiraja, Siti Rahayu

“…The growth of the hospitality industry calls for further understanding. The coffee shop sector is a large part of the hospitality industry in Indonesia, considering coffee consumption, exports, and interest. …”
Get full text

Factors Affecting Food Choices of Millennials: How they Decide What to Eat? by Zehra Dılıstan Shıpman

“…Therefore, this study provides implications about how to address the demands of a generation, which could be considered a unique target market for the hospitality industry.…”
Get full text

HIV and AIDS policy implementation: the case of a major South African hotel group by Deseré Kokt, Christine van der Berg

“…Service-intensive industries such as the hospitality industry are more likely to be directly affected by the effects of HIV and AIDS, as their employees are expected to work long and strenuous hours. …”
Get full text

HIV and AIDS policy implementation: the case of a major South African hotel group by Deseré Kokt, Christine van der Berg

“…Service-intensive industries such as the hospitality industry are more likely to be directly affected by the effects of HIV and AIDS, as their employees are expected to work long and strenuous hours. …”
Get full text

Creation of a Professionalism Scale for Hospitality Students by Tammie J. Kaufman, Peter Ricci

“…The hospitality industry is dependent on a professional staff to exceed guests’ expectations. …”
Get full text

Disaster And Emergency Planning And Preparedness In The Jordanian Hotel Industry by Suleiman Albattat, Ahmad Rasmi

“…As a year round industry, the hospitality industry is one of the most vulnerable businesses to disasters and emergencies. …”
Get full text

The key changes to the hospitality business model under COVID-19 by Ben Youssef Adel, Redžepagić Srđan, Zeqiri Adelina

“…The rapid spread of new digital technologies has brought fundamental changes in the hospitality industry. The digital transformation of the hospitality industry was accelerated during COVID-19 pandemic. …”
Get full text

The Specific Characteristics of Entrepreneurship Process in Tourism Industry by İge Pırnar

“…This paper analyzes the entrepreneurship process in general businesses and focuses on the differences unique to tourism and hospitality industry in comparison which the related literate review is inefficient as is. …”
Get full text

Change management in large organisations [videorecording] : smoking laws : a case study

“…And, as changes go, they don't come much bigger than recent smoking bans and ensuing challenges for the hospitality industry. In this dynamic program, we examine change, the inernal and external forces behind it, the restraining forces that prevent it, change implementation and evaluaton. …”

Environmental Management Practice and Environmental Performance: The Indirect Effect of Managers Attributes by Che Zuriana Muhammad Jamil, Rapiah Mohamed, Zaimah Zainol Ariffin

“…However, among the environmental issues discussed in the hospitality industry, the role of managers' attributes on environmental issues is rarely investigated. …”
Get full text

Environmental Management Practice and Environmental Performance: The Indirect Effect of Managers Attributes by Che Zuriana Muhammad Jamil, Rapiah Mohamed, Zaimah Zainol Ariffin

“…However, among the environmental issues discussed in the hospitality industry, the role of managers' attributes on environmental issues is rarely investigated. …”
Get full text

STUDENTS’ PRESENT CONDITION IN IMPLEMTING ENGLISH FOR HOSPITALITY PROGRAM by Dian Kardijan, Audi Yundayani

“…The main purposes of this study were to (1) find out students’ English communication skill and their perceptions concerning with English proficiencies for employees of hospitality industry field; and (2) identify students’ entry behaviors and their characteristics. …”
Get full text

Seasonal workforce management: Exploring employees’ intention to return by Kevin Walker, Besim Agušaj, Ivana Čuljak

“…The persistent shortage of seasonal workers in the hospitality industry has elevated the importance of seasonal employee retention. …”
Get full text

The future of hospitality jobs: The rise of the gig worker by Georges El Hajal, Bill Rowson

“…This review article aims to analyse the different perspectives on the gig economy and gig workers, specifically in the hospitality industry, and establish a research base that contributes to future research. …”
Get full text

Lack of IT and digital marketing professionals in hospitality: is it education's fault? by Jianwei Qian, Pearl M.C. Lin, Rob Law, Xue Li

“…Information technology (IT) and digital marketing are perceived as the driving forces for promoting the development of the hospitality industry in a competitive market. However, there is a global shortage of workers to fill related positions, which hinders the sustainable growth of this industry. …”
Get full text

Environmental Management Practice and Environmental Performance: The Indirect Effect of Managers Attributes by Che Zuriana Muhammad Jamil, Rapiah Mohamed, Zaimah Zainol Ariffin

“…However, among the environmental issues discussed in the hospitality industry, the role of managers' attributes on environmental issues is rarely investigated. …”
Get full text

Advantages and challenges of the gig economy: perspective from potential hospitality employees by Tay, Kei Win, Mohamad, Siti Fatimah

“…However, there is not much research found within the Malaysian hospitality industry. This study aimed to explore the gig economy’s advantages and challenges using a qualitative approach. …”

Staging Malay Hospitality Among Women’s Homestay Operators In Penang Island An Anthropological Perspectives by Aziz, Farah Syazwani Hayrol, Selamat, Nor Hafizah

“…Tourism has been considered as a big part of the hospitality industry. Hospitality refersto the relationship process between a guest and a host,and the act or practice of being hospitable. …”
Get full text

Quality culinary workforce competencies for sustainable career development among culinary professionals by Suhairom, Nornazira, Musta’amal, Aede Hatib, Mohd. Amin, Nor Fadila, Kamin, Yusri, Abdul Wahid, Nur Husna

“…This study attempted to identify important competencies that are deemed essential for culinary professionals in the hospitality industry. The qualitative research design composed of document analysis and interviews with culinary experts in Malaysia. …”

Do Social Exchange Relationships Influence Total-Quality-Management Involvement? Evidence from Frontline Employees of International Hotels by Chung-Jen Wang

“…The study’s revelations carry significant implications for the hospitality industry, shedding light on the nuanced dynamics of these social relationships and their impact on employee behavior concerning TQM involvement. …”
Get full text