Determinants of sustainable development of the North-West region by Pirogova Oksana, Plotnikov Vladimir, Osodoeva Olga

“…As a result of the study, the factors of sustainable development of the hospitality industry were identified, the competitiveness index of these enterprises was proposed and calculated, which can be used in the future to develop measures to ensure the sustainable development of the region.…”
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CLUSTERIZATION – A FACTOR OF EFFICIENCY IN SMALL AND MEDIUM HOSPITALITY ENTERPRISES by Zorica Krželj-Čolović, Iris Mihajlović, Ivona Milić-Beran

“…The same is true for the hospitality industry, where small and medium hospitality enterprises are the main providers of the tourism offer. …”
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Sentiment analysis of restaurant customer satisfaction during COVID-19 pandemic in Pattaya, Thailand by Narong Pleerux, Attawut Nardkulpat

“…The tourism and hospitality industry, particularly the restaurant business, has been greatly affected by the COVID-19 pandemic. …”
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Marketing Management in the Sphere of Hotel and Tourist Services by Natalia Ye. Goryushkina, Dmitry V. Shkurkin, Antonina S. Petrenko, Sergey Y. Demin, Natalia S. Yarovaya

“…This action leads to the following actions, which greatly increases the importance of marketing research the hospitality industry, allowing identifying trends and areas for further development, management policy, and implementation of key performance indicators of the complex as a whole. …”
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Marketing Management in the Sphere of Hotel and Tourist Services by Natalia Ye. Goryushkina, Dmitry V. Shkurkin, Antonina S. Petrenko, Sergey Y. Demin, Natalia S. Yarovaya

“…This action leads to the following actions, which greatly increases the importance of marketing research the hospitality industry, allowing identifying trends and areas for further development, management policy, and implementation of key performance indicators of the complex as a whole. …”
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Chatbots in hospitality and tourism: a bibliometric synthesis of evidence by Fateh Mohd Khan, Mohammad Khalid Azam

“…Chatbots are now widely used in the hospitality industry because they offer round-the-clock support, engage clients in human-like dialogue, and lighten the workload of human agents. …”
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Types of Christian Tourism by Cornelia Petroman, Ioan Petroman, Ramona Ciolac, Diana Marin

“…The structure of hospitality industry is common to all types of tourism but, for traditional pilgrimage, there must be special places for the pilgrims to sleep, eat and pray, because they belong, in most cases, to the medium-income tourist category.…”
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The post pandemic air transport competitive advantages: new normal challenges of strategic human resource management (the case study of Bangkok Airways) by Charernnit Kanittha

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Ecological and digital literacy as factors of senior citizens’ airticket purchasing development in the era of the internet of things (IoT) by Charernnit Kanittha

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Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry by Girish K Nair, Shaheema Hameed, Swati Prasad

“…In doing so, it advances knowledge on the impact of the COVID-19 situation in the domains of human resources (HR), strategy and business operations in the hospitality industry. The study analyses qualitative data collected through online interviews with 17 top-level managers of five-star hotels spread across India. …”
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The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance by Delong Zhu, Waseem Bahadur, Muhammad Ali

“…The empirical analysis, conducted through regression analysis using the PROCESS macro, is based on questionnaire data from 263 leaders and employees in the hospitality industry. Findings reveal that spiritual leadership has a positive effect on boosting employees’ psychological empowerment, subsequently nurturing their engagement in proactive customer service performance. …”
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Contactless hospitality in a post-Covid-19 world by Sima Rahimizhian, Foad Irani

“…Originality/value – This study allows a deeper understanding of the importance of contactless and low laborer-interaction technologies that help hospitality industry to win back pandemic-sensitive customers once this outbreak is over. …”
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Airline service quality (AIRQUAL) improvement approach for Thai Airways during the rehabilitation by Kungwola Korawin

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Relationship of customers’ satisfaction and loyalty on Shariah-compliant hotel in Shah Alam Malaysia by Ahmad Pitra, Ahmad Albattat

“…Moreover, it will lead to a new innovation in the hospitality industry in the concept of Shariah-Compliant Hotel (SCH). …”
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Productive Reintegration of Return Emigrants and Rural Tourism: Life and Work Experiences in Sardinia (Italy) and in a Mountain Area in the Province of Marrakech (Morocco) by Maria Luisa Gentileschi, Daniela Pisano

“…We have drawn from experiences described by return emigrants, gathered in Sardinia and in the Marrakech province in Morocco, to formulate measures capable of generating positive opportunities for encouraging the return of migrants to their home areas, utilizing the skills gained in the hospitality industry in Europe and investing their savings in their country. …”
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Marketing Management in the Sphere of Hotel and Tourist Services by Natalia Ye. Goryushkina, Dmitry V. Shkurkin, Antonina S. Petrenko, Sergey Y. Demin, Natalia S. Yarovaya

“…This action leads to the following actions, which greatly increases the importance of marketing research the hospitality industry, allowing identifying trends and areas for further development, management policy, and implementation of key performance indicators of the complex as a whole. …”
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Perception of frontline employees towards career growth opportunities: implications on turnover intention by Folakemi Ohunakin, Anthonia Adeniji, Olumuyiwa Oludayo

“…Retaining talented employees has become a major challenge confronting the management in hospitality industry. Researchers from different climes have advocated for adequate retention strategies such as career growth opportunities, for overcoming the alarming rate of employees’ turnover in hotel organisations. …”
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Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector by Muhammad Arshad, Ghulam Abid, Jamil Ahmad, Leena Anjum, Mumtaz Muhammad Khan

“…Using PROCESS Macros on an actual convenient sample of 508 employees working in the hospitality industry, the results show a mixture of anticipated and surprising outcomes. …”
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Business innovations in Poland’s tourism sector during the COVID-19 pandemic by Monika Szyda

“…The COVID-19 pandemic has severely affected the tourism and hospitality industry. Lockdowns undermined the existence of many companies in this sector; some businesses were forced to shut down. …”
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The natural, historical and cultural heritage of the Dido   basin and its mountain setting and its potential for the   development of tourism and recreation... by z. V. Ataev, M. I. Gadzhibekov, K. A. Abdulaev, R. T. Radzhabova

“…The Dido basin with its high biological and landscape diversity and distinctive cultural and historical heritage presents significant potential for the development of various types of tourism and an associated local hospitality industry.…”
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