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1061
Social media information and hotel selection: Integration of TAM and IAM models / Dayang Nadiah Abang Othman, Arni Abdul Gani and Nur Farahwati Ahmad
Published 2017“…The use of social media as an avenue for marketing and promotion is an emerging phenomenon in the hospitality industry. Lately, an increasing number of consumers have been using social media to connect with others and to share information on their experiences using variety of services in the hospitality and tourism industry. …”
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Article -
1062
Antecedents of proactive customer service performance in hospitality: a meta-analysis
Published 2023“…However, previous research focusing on PCSP has been fragmented, each investigating the associations between a single or few selected antecedents and PCSP in the hospitality industry. The present study aims to meta-analytically examine the direction and magnitude of effect sizes of the relationships between PCSP and its main antecedents as well as the moderating effect of national culture in the hospitality context. …”
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1063
Components of job satisfaction among offshore catering crew: a preliminary investigation
Published 2016“…However, one thing could be certain in this study, the acknowledgment of offshore catering industry and its uniqueness could be really helpful in disseminating information and investigating crucial issues which helps in refining the industry and placing it as one of the main components and future career paths in hospitality industry in Malaysia.…”
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Book Section -
1064
Employability skills for hospitality students in Malaysia
Published 2017“…Thus, university graduates must be prepared to meet the demand especially in the hospitality industry. The purpose of this study is to identify the level of employability skills in the hospitality field. …”
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1065
Factors influencing loyalty in hotels' fine dining restaurants moderated by switching cost
Published 2017“…To maintain loyalty the literature has proven that customer satisfaction is connected positively to loyalty in hospitality industry. Hence, the main objective of this thesis is to maintain and to improve loyalty through developing a basic model of service quality-satisfaction-loyalty by taking two steps. …”
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Thesis -
1066
Design influence on boutique hotel guest experience : a case study of Boutique Hotel Rosa Malacca, Malaysia
Published 2019“…As experience economy grows, so does the tourism and hospitality industry, meanwhile, it becomes more complicated to get customers satisfied in this new era. …”
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Thesis -
1067
Online reviews analysis for customer segmentation through dimensionality reduction and deep learning techniques
Published 2021“…Digital social media has played a key role in tourism and hospitality industry. The use of machine and deep learning has been effective in market segmentation and customers' preference prediction through social big data analysis. …”
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1068
A walk down memory lane: Reflecting on hospitality understanding amongst UUM students
Published 2014“…A general review of hospitality education is discussed and followed by a discussion on hospitality education in the Malaysian context.Previous students taking the hospitality programme in UUM were seen as not only filling the loop of not getting their programmes that they desired, but also having less passion in serving the hospitality industry.However, present students are seen as more passionate in taking up this programme whilst also making hospitality management as their number one programme of choice to further their study. …”
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Conference or Workshop Item -
1069
Developing Malaysian tourism and hospitality graduates competency index
Published 2014“…The process involved four major stages begins with the competencies generation from the literature search, follows by the competencies verification, then the test for reliability and finally the index development.The competencies generation ended up with 73 competencies while the verification which involved 30 experts in the tourism and hospitality industry indicated 40 competencies to be further tested.The reliability test involved a pilot study of 116 respondents and the findings indicated all competencies have high alpha value above 0.5 and were included to be tested for factor analysis in the index development stage.The index of Malaysian tourism and hospitality graduates‘ competencies consists of eight domains namely Management and Technology Competencies, Leadership Competencies, Organizational Competencies, Personal Effectiveness Competencies, Business-Oriented Competencies, Self-Oriented Competencies, Customer Related Competencies and Innovative Competencies. …”
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Conference or Workshop Item -
1070
Developing an index of the Malaysian tourism and hospitality graduates competencies
Published 2015“…The current study develops an index of tourism and hospitality graduates competencies specifically for the case of Malaysian graduates.The process involved four major stages begins with the process of generating the competencies from the literature search, follows by the process of verifying the competencies, then testing for reliability and finally developing the index.The process of generating the competencies ended up with 73 competencies while the competencies verification which involved 30 experts in the tourism and hospitality industry indicated 40 competencies to be further tested.The process of testing for reliability involved a pilot study of 116 respondents and the findings indicated all competencies have high alpha value above 0.5 and were included to be tested for factor analysis in the index development stage.The index of Malaysian tourism and hospitality graduates’ competencies consists of eight domains namely Management and Technology Competencies, Leadership Competencies, Organizational Competencies, Personal Effectiveness Competencies, Business-Oriented Competencies, Self-Oriented Competencies, Customer Related Competencies and Innovative Competencies.The index has gone through a systematic process in developing such a tool and significantly contributes to the identification and selection of quality graduates to serve within the tourism and hospitality environment.…”
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Article -
1071
The role of educational institutions in globalising language towards sustainable hospitality/tourism development
Published 2012“…English is and has been considered as the lingua franca of business, which is acceptable worldwide, and thus, it needs to be promoted as the medium of communication especially in the tourism/hospitality industry. Travelers/tourists often prefer to visit a country where communication is not a problem.Unfortunately, the language barrier is still one of the priority concerns of the hospitality/tourism industry, particularly in some Asian non–English speaking countries.A home/hotel/restaurant/tourist spot/school/office/village/nation that is friendly communication–wise has always that charm of enticing visitors/guests to come back.Guests that keep on coming back imply repeat business, which ultimately would add figures into the bottom line. …”
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Article -
1072
Sustainable tourism and sustainable development goals (SDGs ): A state‑of‑the‑art review of past, present, and future trends
Published 2023“…The study explores the knowledge structure based on past influential publications (document citation analysis), current knowledge structure (co-citation analysis), and future trends (co-occurrence of keywords analysis) on SDGs implementation in the tourism and hospitality industry. Findings suggested that there are several significant clusters based on the three analyses. …”
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Article -
1073
MANAGERIAL PERSPECTIVES AND EFFECTS OF SUSTAINABLE TOURISM FROM STRATEGIC MANAGEMENT PERSPECTIVES
Published 2018-10-01“…Further, some explanations are given regarding the specifics of some of the central and most problematic managerial aspects of sustainable tourism in the context of the Russian tourism and hospitality industry development.The publication also touches upon the issues of further incorporation of sustainable tourism's managerial applications into strategic decision-making, outlining the main promising scientific and practical areas. …”
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Article -
1074
ARTIFICIAL INTELLIGENCE IN TOURISM & HOSPITALITY – THE PERCEPTION OF TOURISTS AND TOURISM COMPANIES IN ROMANIA
Published 2021-06-01“…From this perspective and in the conditions of the ongoing pandemic, the present study focused on identifying the changes brought by AI solutions and applications in some of the most flexible and adaptable industries such as tourism and hospitality; in order to obtain a more complete picture, the study was oriented in a double perspective, namely the offer from the tourism & hospitality industry, on the one hand and the tourists, on the other hand; regarding the offer from tourism and hospitality, the study used both primary and secondary information, to visualize an image of the existing AI solutions/applications and adopted by the companies in these industries; For the category of tourists, knowing the generational difference regarding the new technologies from the perspective of the level of acceptance and their use, the study aimed at identifying generational profiles regarding the acceptance and use of AI applications in the tourist experience. …”
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Article -
1075
Tourism Marketing Under NetZero emissions: A Case of Sun City Resort
Published 2023-12-01“…Drawing from the Ad Net Zero Guide 10-Point Plan for businesses to infuse climate action (SDG 13) into their operations, this study utilizes a qualitative approach through annual and other company reports, interviews, observations, and Question Pros from Sun City hotels to examine the progress of the hospitality industry. The results reveal that the four hotels, Cabanas Hotel, Sun City Hotel, The Palace Hotel, and Cascades Hotel have green initiatives that improve water, waste, and energy efficiency. …”
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Article -
1076
Managers from heaven: how do hospitality employees describe good managers?
Published 2022-06-01“…Research limitations/implications – This study advanced the literature on managerial characteristics by confirming several existing categories from the viewpoint of hospitality industry employees. Practical implications – Human resource managers should be considerate of these findings in terms of recruitment, hiring, and training, development, and promotion of employees in their companies. …”
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1077
Mapping the research trends on social media in the hospitality sector from 2010 to 2020
Published 2023-05-01“…Findings - The review highlights the theories and methods used, research fields and perspectives, and key research topics in the hospitality industry, showing a lack of engagement with theories, the use of a dominant theoretical approach (eWOM), and the use of quantitative research methods primarily to analyze content data. …”
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1078
Acculturation Processes of International Labour in Switzerland in the Hospitality Organisations
Published 2023-04-01“…The following research examines the acculturation processes of migrants, working in Switzerland, particularly in the hospitality industry. Due to rapid globalisation and lack of investigation on worker’s adaptation, there remains a gap in the research based on the employees’ cultural clash occurrence. …”
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Article -
1079
Polychronicity, job performance, and work engagement: The mediating role of supervisor’s organizational embodiment and moderation of psychological ownership
Published 2022-12-01“…The emphasis of this study is on the most important behavioral outcomes of employees (i.e. work engagement and job performance); therefore, the practitioners of the tourism industry and hospitality industry can use the findings of this study to manage engagement- and performance-related issues of employees. …”
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Article -
1080
Comprehensive mapping of food loss and food waste: Insights from a systematic literature review
Published 2024-01-01“…The academic community has also directed attention towards food waste in harvest, retail sales, followed by the hospitality industry, restaurant management, and household settings. …”
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Article