Social media information and hotel selection: Integration of TAM and IAM models / Dayang Nadiah Abang Othman, Arni Abdul Gani and Nur Farahwati Ahmad by Abang Othman, Dayang Nadiah, Abdul Gani, Arni, Ahmad, Nur Farahwati

“…The use of social media as an avenue for marketing and promotion is an emerging phenomenon in the hospitality industry. Lately, an increasing number of consumers have been using social media to connect with others and to share information on their experiences using variety of services in the hospitality and tourism industry. …”
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Antecedents of proactive customer service performance in hospitality: a meta-analysis by Yan, Zhen, Mansor, Zuraina, Choo, Wei Chong

“…However, previous research focusing on PCSP has been fragmented, each investigating the associations between a single or few selected antecedents and PCSP in the hospitality industry. The present study aims to meta-analytically examine the direction and magnitude of effect sizes of the relationships between PCSP and its main antecedents as well as the moderating effect of national culture in the hospitality context. …”

Components of job satisfaction among offshore catering crew: a preliminary investigation by Abdul Majid, Mohd Aliff, Othman, Mohhidin, Abdullah, Rahman, Derani, Nazarudin

“…However, one thing could be certain in this study, the acknowledgment of offshore catering industry and its uniqueness could be really helpful in disseminating information and investigating crucial issues which helps in refining the industry and placing it as one of the main components and future career paths in hospitality industry in Malaysia.…”
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Employability skills for hospitality students in Malaysia by Ahmad, Nor Aziah, Kenayathulla, Husaina Banu, Idris, Abdul Rahman

“…Thus, university graduates must be prepared to meet the demand especially in the hospitality industry. The purpose of this study is to identify the level of employability skills in the hospitality field. …”
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Factors influencing loyalty in hotels' fine dining restaurants moderated by switching cost by Naderian, Anahita

“…To maintain loyalty the literature has proven that customer satisfaction is connected positively to loyalty in hospitality industry. Hence, the main objective of this thesis is to maintain and to improve loyalty through developing a basic model of service quality-satisfaction-loyalty by taking two steps. …”
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Design influence on boutique hotel guest experience : a case study of Boutique Hotel Rosa Malacca, Malaysia by Zhang, Ying Ju

“…As experience economy grows, so does the tourism and hospitality industry, meanwhile, it becomes more complicated to get customers satisfied in this new era. …”
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Online reviews analysis for customer segmentation through dimensionality reduction and deep learning techniques by Nilashi, Mehrbakhsh, Samad, Sarminah, Minaei Bidgoli, Behrouz, Ghabban, Fahad, Supriyanto, Eko

“…Digital social media has played a key role in tourism and hospitality industry. The use of machine and deep learning has been effective in market segmentation and customers' preference prediction through social big data analysis. …”

A walk down memory lane: Reflecting on hospitality understanding amongst UUM students by Zainol, Noor Azimin, Ahmad, Rozila, Mohd Shariff, Nurhazani

“…A general review of hospitality education is discussed and followed by a discussion on hospitality education in the Malaysian context.Previous students taking the hospitality programme in UUM were seen as not only filling the loop of not getting their programmes that they desired, but also having less passion in serving the hospitality industry.However, present students are seen as more passionate in taking up this programme whilst also making hospitality management as their number one programme of choice to further their study. …”
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Developing Malaysian tourism and hospitality graduates competency index by Mohd Shariff, Nurhazani, Mohd Nor, Nor Ashikin, Zainol, Noor Azimin, Kayat, Kalsom

“…The process involved four major stages begins with the competencies generation from the literature search, follows by the competencies verification, then the test for reliability and finally the index development.The competencies generation ended up with 73 competencies while the verification which involved 30 experts in the tourism and hospitality industry indicated 40 competencies to be further tested.The reliability test involved a pilot study of 116 respondents and the findings indicated all competencies have high alpha value above 0.5 and were included to be tested for factor analysis in the index development stage.The index of Malaysian tourism and hospitality graduates‘ competencies consists of eight domains namely Management and Technology Competencies, Leadership Competencies, Organizational Competencies, Personal Effectiveness Competencies, Business-Oriented Competencies, Self-Oriented Competencies, Customer Related Competencies and Innovative Competencies. …”
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Developing an index of the Malaysian tourism and hospitality graduates competencies by Mohd Shariff, Nurhazani, Zainol Abidin, Azlan

“…The current study develops an index of tourism and hospitality graduates competencies specifically for the case of Malaysian graduates.The process involved four major stages begins with the process of generating the competencies from the literature search, follows by the process of verifying the competencies, then testing for reliability and finally developing the index.The process of generating the competencies ended up with 73 competencies while the competencies verification which involved 30 experts in the tourism and hospitality industry indicated 40 competencies to be further tested.The process of testing for reliability involved a pilot study of 116 respondents and the findings indicated all competencies have high alpha value above 0.5 and were included to be tested for factor analysis in the index development stage.The index of Malaysian tourism and hospitality graduates’ competencies consists of eight domains namely Management and Technology Competencies, Leadership Competencies, Organizational Competencies, Personal Effectiveness Competencies, Business-Oriented Competencies, Self-Oriented Competencies, Customer Related Competencies and Innovative Competencies.The index has gone through a systematic process in developing such a tool and significantly contributes to the identification and selection of quality graduates to serve within the tourism and hospitality environment.…”
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The role of educational institutions in globalising language towards sustainable hospitality/tourism development by Gallato, Cristina G., Reamillo, Kristy Aireen Gallato, Warokka, Ari, Abdullah, Haim Hilman

“…English is and has been considered as the lingua franca of business, which is acceptable worldwide, and thus, it needs to be promoted as the medium of communication especially in the tourism/hospitality industry. Travelers/tourists often prefer to visit a country where communication is not a problem.Unfortunately, the language barrier is still one of the priority concerns of the hospitality/tourism industry, particularly in some Asian non–English speaking countries.A home/hotel/restaurant/tourist spot/school/office/village/nation that is friendly communication–wise has always that charm of enticing visitors/guests to come back.Guests that keep on coming back imply repeat business, which ultimately would add figures into the bottom line. …”
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Sustainable tourism and sustainable development goals (SDGs ): A state‑of‑the‑art review of past, present, and future trends by Muhammad Ashraf, Fauzi

“…The study explores the knowledge structure based on past influential publications (document citation analysis), current knowledge structure (co-citation analysis), and future trends (co-occurrence of keywords analysis) on SDGs implementation in the tourism and hospitality industry. Findings suggested that there are several significant clusters based on the three analyses. …”
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MANAGERIAL PERSPECTIVES AND EFFECTS OF SUSTAINABLE TOURISM FROM STRATEGIC MANAGEMENT PERSPECTIVES by S. V. Ilkevich

“…Further, some explanations are given regarding the specifics of some of the central and most problematic managerial aspects of sustainable tourism in the context of the Russian tourism and hospitality industry development.The publication also touches upon the issues of further incorporation of sustainable tourism's managerial applications into strategic decision-making, outlining the main promising scientific and practical areas. …”
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ARTIFICIAL INTELLIGENCE IN TOURISM & HOSPITALITY – THE PERCEPTION OF TOURISTS AND TOURISM COMPANIES IN ROMANIA by Mihaela-Filofteia TUTUNEA

“…From this perspective and in the conditions of the ongoing pandemic, the present study focused on identifying the changes brought by AI solutions and applications in some of the most flexible and adaptable industries such as tourism and hospitality; in order to obtain a more complete picture, the study was oriented in a double perspective, namely the offer from the tourism & hospitality industry, on the one hand and the tourists, on the other hand; regarding the offer from tourism and hospitality, the study used both primary and secondary information, to visualize an image of the existing AI solutions/applications and adopted by the companies in these industries; For the category of tourists, knowing the generational difference regarding the new technologies from the perspective of the level of acceptance and their use, the study aimed at identifying generational profiles regarding the acceptance and use of AI applications in the tourist experience. …”
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Tourism Marketing Under NetZero emissions: A Case of Sun City Resort by Peter Chihwai

“…Drawing from the Ad Net Zero Guide 10-Point Plan for businesses to infuse climate action (SDG 13) into their operations, this study utilizes a qualitative approach through annual and other company reports, interviews, observations, and Question Pros from Sun City hotels to examine the progress of the hospitality industry. The results reveal that the four hotels, Cabanas Hotel, Sun City Hotel, The Palace Hotel, and Cascades Hotel have green initiatives that improve water, waste, and energy efficiency. …”
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Managers from heaven: how do hospitality employees describe good managers? by Trishna G. Mistry, S. Kyle Hight, Fevzi Okumus, Abraham Terrah

“…Research limitations/implications – This study advanced the literature on managerial characteristics by confirming several existing categories from the viewpoint of hospitality industry employees. Practical implications – Human resource managers should be considerate of these findings in terms of recruitment, hiring, and training, development, and promotion of employees in their companies. …”
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Mapping the research trends on social media in the hospitality sector from 2010 to 2020 by Eunjung Kim, Alexander Rolfe Best, Kijung Choi

“…Findings - The review highlights the theories and methods used, research fields and perspectives, and key research topics in the hospitality industry, showing a lack of engagement with theories, the use of a dominant theoretical approach (eWOM), and the use of quantitative research methods primarily to analyze content data. …”
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Acculturation Processes of International Labour in Switzerland in the Hospitality Organisations by Polina Ermolaeva, Annamarie D. Sisson

“…The following research examines the acculturation processes of migrants, working in Switzerland, particularly in the hospitality industry. Due to rapid globalisation and lack of investigation on worker’s adaptation, there remains a gap in the research based on the employees’ cultural clash occurrence. …”
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Polychronicity, job performance, and work engagement: The mediating role of supervisor’s organizational embodiment and moderation of psychological ownership by Naseem M. Twaissi, Omar M. Alhawtmeh, O’la Hmoud Al-Laymoun

“…The emphasis of this study is on the most important behavioral outcomes of employees (i.e. work engagement and job performance); therefore, the practitioners of the tourism industry and hospitality industry can use the findings of this study to manage engagement- and performance-related issues of employees. …”
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Comprehensive mapping of food loss and food waste: Insights from a systematic literature review by Purwanto Edi, Biasini Naurissa, Yulianto Aries

“…The academic community has also directed attention towards food waste in harvest, retail sales, followed by the hospitality industry, restaurant management, and household settings. …”
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