The influence of eWOM. Analyzing its characteristics and consequences, and future research lines by Khaoula Akdim

“…Finally, the role of artificial intelligence in increasing the effectiveness of eWOM in the hospitality industry. Originality/value – This paper integrates – grounded on communication theory – results from previous studies about the central elements of communication (message, sender and receiver) and discusses the main trends in hospitality-related eWOM. …”
Get full text

Navigating the Hospitality Horizon: Current Trends and Strategies for Customer Attraction and Retention in the Hotel Industry by Lilyana Bardukova

“…The hospitality industry is undergoing rapid transformation, driven by technological innovations, shifting consumer preferences, and global events. …”
Get full text

Measures to support Russian tourism in the conditions of the Covid-19 coronavirus pandemic by A. S. Amosov, M. K. Ashinova

“…The tourism industry, including the hospitality industry, which were the first to suffer from the new coronavirus pandemic, found themselves in an unprecedented situation: complete cessation of some businesses due to border closures and self-isolation. …”
Get full text

Hotels' marketing mix responses at insecurity-stricken destinations: a study in the US–Mexico border by Oliver Cruz-Milán

“…Design/methodology/approach – A case study research was carried out using semistructured interviews with key informants (hotel managers) in two neighboring destinations at the US–Mexico border, an area where criminal organizations' drug trafficking-related violence has impacted the hospitality industry. Findings – The research identifies factors that are internal (market segment diversification, type of ownership, magnitude of investments) and external (tourism promotion organizations, media coverage, tourist flow volume) to the firms as they affect their marketing mix implementation. …”
Get full text

Being a Farmer in Austria during COVID-19—A Qualitative Study on Challenges and Opportunities by Oliver Meixner, Henriette Elisabeth Quehl, Siegfried Pöchtrager, Rainer Haas

“…Negative impacts included sales difficulties due to the closure of the hospitality industry and farmers markets, the ban on non-agricultural activities, the disrupted availability of workers and agricultural inputs, and the related additional workload. …”
Get full text

Stakeholders’ views about consequences of COVID-19 epidemic on the tourism industry of Bangladesh: reconciliation policy framework by Mohammed Shahedul Quader, Mohammed Javed Hossain, H. M. Kamrul Hassan

“…This qualitative research was conducted in three phases, comprising a longitudinal approach from January 2021 to March 2022, focusing on the perspectives of multi-level stakeholders in the tourism and hospitality industry in four distinct tourist destinations in Bangladesh. …”
Get full text

Management responding strategy to customer online reviews : a case study of hotels in Taiwan by Ma, Pei-Chih

Get full text

Human motion prediction for indoor navigation of mobile robots by Chue, Jie Ying

“…With the global pandemic COVID-19 in mind, the hospitality industry has seen a growth in the need for autonomous robots to aid in the work processes, healthcare workers and increase efficiency to better serve the patients. …”
Get full text

The effects of cultural value diversity towards multicultural teamwork performance / Zahidah Ab Latif by Ab Latif, Zahidah

“…Due to this notion, Malaysian industries depend heavily on foreign workers and in results, Malaysia has imported a large number of foreign workers which resulted in workforce diversity in the service industry like the hospitality industry. This study is undertaken to investigate the relationship between workforce diversity with regard to cultural value diversity that effect multicultural teamwork performance among the local and foreign workers. …”
Get full text

The effect of training attributes and the moderating role of changed behaviour on employee performance: an examination in the context of Malaysian hotels / Fadzilah Mohd Shariff by Mohd Shariff, Fadzilah

“…The purpose of the study is to examine the relationship among selected trainee characteristics variables and work environment variables in the process of behavioural change and effect on employee performance in the Malaysian hospitality industry. The two influential factors that emerged from the various learning transfer models were individual characteristics (e.g., motivation) and work environment (e.g., supervisor support, co-worker support, and the opportunity-to-use the available resources). …”
Get full text

Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim by Lokman Hakim, Azlinda Hakim, Mohamad Ibrahim, Hairunnisa

“…An effective leadership style implemented by the management plays an important role in monitoring and maintaining the service consistency. In hospitality industry, transformational leadership has seen to be the most suitable leadership style that can be implement by the leader. …”
Get full text

Perceived value in peer-to-peer (P2P) accommodation : a case of Airbnb / Izyanti Awang Razli, Salamiah A. Jamal and Mohd Salehuddin Mohd Zahari by Awang Razli, Izyanti, A. Jamal, Salamiah, Mohd Zahari, Mohd Salehuddin

“…This new and evolving sector of access-based hospitality service poses few questions for the future direction of the hospitality industry. Therefore, the main purpose of this study is to analyse the dimensionality of the concept of perceived value in P2P accommodation, adapting the PERVAL scale of measurement. …”
Get full text

A smooth wine? Haptic influences on wine evaluation by Wang, Q, Spence, C

“…These results could have important implications for the hospitality industry, e.g., when thinking about innovative coatings for new drinking receptacles or beverage packaging.…”

Gen-Y’s Aura Impact on HR New Model and Practices of Hospitality Sector by Jakaria Dasan, Jennifer Chan Kim Lian, Sharija Che Sha’ari

“…Subsequently, this could revive the glaring hospitality industry which initially being portrayed through hotel. …”
Get full text
Get full text

Design of experiments meets immersive environment: optimising eating atmosphere using artificial neural network by Kantono, Kevin, How, Muhammad Syahmeer, Wang, Qian Janice

“…While the results of our study are of obvious interest to those in the hospitality industry, this work further highlights the transferability of methods across different disciplines and the applicability of time-tested methods to new emerging areas.…”

Second-hand smoke in public spaces: how effective has partial smoke-free legislation been in Malaysia? by Zainal Abidin, Emilia, Hashim, Zailina, Semple, Sean

“…Workers and non-smoking patrons continue to be exposed to high concentrations of SHS within the hospitality industry in Malaysia and there is an urgent need for increased enforcement of existing legislation and consideration of more comprehensive laws to protect health.…”
Get full text

Workplace skills and teacher competency from culinary arts students’ perspectives by Mohamed, Hanis, Mohd Puad, Mohd Hazwan, Mat Rashid, Abdullah, Jamaluddin, Rahimah

“…Employers in the hospitality industry are looking for well-prepared Culinary Arts graduates that possess adequate training and are equipped with workplace skills to fill up positions in the job market. …”
Get full text

The impact of employer brand discrepancy and employer attraction on employer brand loyalty by Mohamad, Siti Fatimah, Md Sidin, Samsinar, Zawawi, Dahlia, Boo, Huey Chern, Ho, Jo Ann, Abdul Salam, Siti Soleha

“…It is anticipated that this study will shed some light on the issue of the employer brand, particularly within the hospitality industry context.…”
Get full text

Conceptualization of employer brand dimensions in Malaysia luxury hotels by Mohamad, Siti Fatimah, Md Sidin, Samsinar, Zawawi, Dahlia, Ho, Jo Ann, Boo, Huey Chern

“…It is anticipated that this study will shed some light on the issue of employer brand, particularly within the context of the Malaysia hospitality industry. In addition, hotel managers will be able to strategize the employer branding in their organization according to the dimensions suggested by this study.…”
Get full text

How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model by Yan, Zhen, Mansor, Zuraina, Choo, Wei Chong, Abdullah, Abdul Rashid

“…Background: The hospitality industry is deemed a great generator of global GDP and employment. …”
Get full text