Identifying dimensions and components of acceptance of customer relationship management social systems by professional users using Web 2.0 technology by Seyed Hamed hamdi, ahmad sardari, Abdullah Naami, Ali Noroozi Mobarake

“…Components and indicators of dimensions and components of acceptance of customer relationship management social systems included three dimensions; organizational, customer, and technological; which organizational dimension has three components (manpower, organizational culture, organizational structure), customer dimension includes three components (value creation, customer satisfaction, expectation of performance), and technologically has two components (social networks, content production).Extended AbstractIntroductionIn the approval of customer relationship management, organizational changes and organizational developments are always expected. However, there is little knowledge about the effects of these changes on customer relations, employees and the quality of the effect of their activities and behavior on the success of customer relationship management. …”
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