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181
Predicting the Use of Chatbots for Consumer Channel Selection in Multichannel Environments: An Exploratory Study
Published 2023-10-01“…The present empirical study aims to better understand consumer behaviour in the multichannel environment in the context of four categories of products and services (retail banking, mobile communications, fashion, and consumer electronics) from the perspective of identifying determinants of channel selection when the consumer uses chatbots. …”
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Article -
182
The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective
Published 2021-01-01“…Data was obtained from retail banking branch employees at the customer front line of conventional banks in Oman using electronic surveys. …”
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Article -
183
Data Mining Solutions for the Business Environment
Published 2014-02-01“…The paper also presents the main business areas which can benefit from the use of data mining tools, along with their use cases: retail, banking and insurance. Also the main commercially available data mining tools and their key features are presented within the paper. …”
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Article -
184
Determinants of Intention to Forward Online Company-generated Content via Facebook
Published 2019-05-01“… The aim of the present study is to analyze consumer intention to forward online company-generated content (CGC) from the retail banking sector via Facebook, the leading social network, based on a) the mediating effect of attitude to forwarding online CGC on the relationship between brand experience and the intention to forward online CGC and b) the mediating effect of Facebook perceived usefulness on the influence of subjective norms and source trustworthiness on the intention to forward online CGC. …”
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185
Extension of banking hours.
Published 2013“…We also conclude that the extension of banking hours may be a necessary move in view of today’s competitive retail banking market. Finally, we recognise that there are alternative approaches to doing our project.…”
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Final Year Project (FYP) -
186
Bank Rakyat Malaysia: vision remains while mission is revisited
Published 2011“…Bank Rakyat Malaysia (BRM) offers a different kind of retail banking. Bank Rakyat underwent a drastic evolution from a cooperative system of management to a highly creative market entity ready to face the very aggressive competitive market forces of the Islamic banking and finance industry. …”
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Article -
187
The integration of the 4p's towards the development of Perwira Habib Bank (M) Berhad / Rohaida Suleman
Published 1992“…Knowing to sell is no longer adequate in this age of competitive retail banking as all banks provides "me-too" products. …”
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Thesis -
188
investigation into the relationship between diversity and compliance in Irish organisations
Published 2023-03-01“…The Central Bank of Ireland (‘Central Bank’) report Behaviour and Culture of the Irish Retail Banks (2018a) was reviewed alongside Irish and UK Corporate Governance Codes and Corporate Governance Reviews in the UK. …”
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Article -
189
A proposed benchmark model using a modularised approach to calculate IFRS 9 expected credit loss
Published 2020-01-01“…This paper includes two such comparative studies to illustrate how our proposed methodology can be used as a benchmark for a newly developed IFRS9 model based on an emerging country’s unsecured and secured retail banking portfolio. This paper is, in essence, a step-by-step implementation guide of the proposed IFRS 9 methodology to calculate ECL as well as the use of such a model as a benchmark.…”
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Article -
190
Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work
Published 2013-01-01“…The survey data were collected from service sector organizations (retail, banking, and insurance) and a telecom organization’s call center functions in Finland (N = 967). …”
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191
An optimised credit scorecard to enhance cut-off score determination
Published 2018-06-01“…Setting: Data used in this article are based on a bank in South Africa and are Retail Banking specific. Methods: The methods used in this article were regression, statistical analysis, matrix and comparative study. …”
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192
Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]
Published 2011“…The Bank Islam which located in Sungai Petani , Kedah , Malaysia has been chosen as a sample for the research field study. A sample of retail banking customers in Bank Islam was surveyed through a questionnaire. …”
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Research Reports -
193
Mobile banking behavioral usage intention among South African Generation Y consumers
Published 2022-09-01“…Mobile technology developments have altered the traditional financial services and retail banking sectors. Mobile banking is a popular and robust service delivery model, allowing consumers access to banking from anywhere and anytime. …”
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194
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195
Study of finding a branch location for I Bank in Singapore
Published 2020“…Along the years of tremendous business development, I Bank Singapore branch became one of the most successful commercial banks in Singapore, offering a full range of financial products and services from retail banking, private banking, corporate banking to institutional banking. …”
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Final Year Project (FYP) -
196
A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences
Published 2020“…The research hypotheses were tested through the use of partial least squares modelling and by employing data collected from almost 1000 retail-banking customers from Ghana (n = 349), Kenya (n = 337), and South Africa (n = 300). …”
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Article -
197
Private banking development in China under two organizational structures: Economic analysis from an organizational innovation perspective
Published 2023-08-01“…Under the BRM, the retail and private banking divisions form a cooperative relationship wherein the former transfers high-net-worth customers to the latter. In addition, retail banking receives a share of private banking revenues. …”
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198
Financial and economic approach: Financial & banking sector development pact from the perspective of the euro area European economic policy
Published 2004-01-01“…Overall, while asset holdings have become more international in the euro area since the introduction of the single currency, securities markets are still much less integrated than in the US. In the area of retail banking the increased homogeneity of interest rates seems to be driven more by macroeconomic convergence than by market integration. …”
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Article -
199
Perceived Risk as a Determinant of Propensity to Adopt Account Information Services under the EU Payment Services Directive 2
Published 2022-04-01“…It is critical to understand consumer behaviour post-PSD2, and the potential impact of PSD2 on the functioning of the retail banking and financial services market. In this preliminary study of 244 consumers from six European countries, we explore the role of social influence, facilitating conditions, perceived risk, and effort and performance expectancy in order to unravel the determinants of consumers’ acceptance of account information services (AIS) as provisioned under PSD2, which provide consolidated bank account information for consumers with multiple bank accounts across multiple banking institutions. …”
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200
Organisational transformation of Bank Islam Malaysia Berhad
Published 1998“…The sources of data were in-depth interviews with three BIMB management officers (human resource manager, marketing manager and retail banking manager) in the Head Office in Kuala Lumpur and a field survey covered 15 randomly selected branches in KL and Selangor State. …”
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Project Paper Report