Africa Digest : Trends and issues in business Vol. 22 by Burger, Johan

“…A number of small banks are disappearing, while mobile money presents a real and rising threat to conventional retail banks. Global financial services companies have identified Africa as a growing and lucrative market, and are now targeting Africa. 4. …”
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Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana by Agbemabiese, George Cudjoe

“…Using a quantitative methodology, a self-administered questionnaire was used to collect data from 809 customers of retail banks in Ghana and analysed using Structural Equation Modelling of Partial Least Squares (PLS-SEM). …”
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Development of Dialogue Management System for Banking Services by Samir Rustamov, Aygul Bayramova, Emin Alasgarov

“…In our project, we designed and evaluated different DMS pipelines with respect to the conversational text data obtained from one of the leading retail banks in Azerbaijan. In the work, the main two components of DMS—Natural language Understanding (NLU) and Dialogue Manager—have been investigated. …”
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The contribution of intellectual capital to banks' competitive and financial performance: The evidence from Poland by Monika Klimontowicz, Justyna Majewska

“…The questionnaire on IC contribution to banks' competitive performance was applied to executive managers of retail banks operating in the Polish banking market. …”
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Africa Digest : Trends and issues in business Vol. 4 by Burger, Johan

“…Fintech’s success also disrupts the market for many retail banks in a number of African countries, raising the spectre of disintermediation. 4. …”
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Smart technologies in banking by Larysa Hrytsenko, Olena Pakhnenko, Aleksandra Kuzior, Iryna Kozhushko

“…A number of the most promising technologies and approaches to banking activities are allocated, namely: contactless payment, digital wallets, biometric identification, person-to-person payments, collective financing, omnichannel banking, interaction with FinTech companies, blockchain, big data, artificial intelligence, smart machines, Internet of Things, behavioral banking, retail bank, application programming interfaces, multi-component bank, open banking, augmented reality, robotic automation, hybrid clouds. …”
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