Analisis strategi SBU retail banking :: Studi pada PT Bank Rakyat Indonesia (Persero) Tbk Kantor Cabang Sukabumi by , GARDJITA, Bonda Gulia, , Amin Wibowo, Dr., MBA

Relationship marketing dynamics, customer satisfaction and customer loyalty in retail banking: The role of long-term orientation culture and service recovery by Abubakar, Muhammad Mujtaba, Mohd Mokhtar, Sany Sanuri, Abdullateef, Aliyu Olayemi

“…Meanwhile, past studies have argued extensively on the influence of individual customer values on perception, decision making and buying behaviour.Yet, very little is known of the interaction effect of long-term orientation culture on the link between trust, bonding, communication, personalization and customer satisfaction in retail banking sector. Similarly, while several studies have documented the significant effect of customer complaints on customer loyalty, there is no noticeable research evidence on the intervening effect of service recovery on the relationship between customer complaints and customer loyalty.To fill these gaps, this conceptual paper is written…”
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Service quality in banking: developing and testing measurement instrument with Latvian sample data by Jelena Titko, Natalja Lace, Konstantis Kozlovskis

Subjects: “…retail banking…”
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Private use of official currency cocktails: the relative success of the ECU and the SDR by R. AGGARWAL, L.A. SOENEN

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Moderating and mediating effects of switching costs on the relationship between service value, customer satisfaction and customer loyalty: investigation of retail banking in Vietnam by Vu Minh Ngo, Drahomíra Pavelková

“…The data about switching costs and other constructs are collected from 261 retail banking customers, and analysed using structural equation modelling and moderated path analysis. …”
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Customers Loyalty in Malaysian Retail Bank Sector from the Perspective of Equity Theory and Expectation-Confirmation Model: A PLS-SEM and NCA Approach by Tang Kin Leong, Aik Nai Chiek, Tan Pei Meng, Tan Kok Eng

“… Purpose: The retail banking market has witnessed substantial changes over the years due to new technological advancements, increased regulations, and the rise of digital channels. …”
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The role of long-term orientation and service recovery on the relationships between trust, bonding, customer satisfaction and customer loyalty: The case of Nigerian retail banks by Mujtaba Abubakar, Muhammad, Mohd Mokhtar, Sany Sanuri, Abdullattef, Aliyu Olayemi

“…In spite of consolidation of Nigerian retail banks, the industry is still embattled by customer complaints, lost of customer confidence and loyalty erosion.Extant literature has amply reported the associations between relational dynamics of trust, bonding, customer satisfaction and customer loyalty.However, these reports are contradictory and thus, inconclusive.Meanwhile, literature has argued extensively on the influence of cultural values on customer decision making and buying behavior.Yet, very little is known of the interaction effect of long-term orientation on the link between trust, bonding and customer satisfaction in retail banking sector.Similarly, while several studies have documented the significant effect of customer complaints on customer loyalty, there is no noticeable research evidence on the intervening effect of service recovery on the relationship between the independent and the dependent variables.To fill these gaps, this conceptual paper is written.…”
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Proposta de Escala para Mensurar o Valor Percebido no Varejo Bancário Brasileiro by João Carlos Neves de Paiva, Francisco Vidal Barbosa, Áurea Helena Puga Ribeiro

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Processo de Investigação e Análise Bibliométrica: Avaliação da Qualidade dos Serviços Bancários by Leonardo Ensslin, Sandra Rolim Ensslin, Hugo de Moraes Pinto

Subjects: “…retail banking…”
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A Gender-Based Approach: Service Quality and Customer’s Loyalty by Qaisar Iqbal, Basheer Ahmad, Adeel Nasim

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Narratives of Social Mobility in the Post-Industrial Working Class and the Use of Credit in Chilean Households by Alejandro Marambio-Tapia

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DEVELOPMENT INDICATORS OF RETAIL PAYMENTS IN THE MARKET OF PLASTIC CARDS by O. M. Ermolenko, N. S. Dubrova

Subjects: “…retail banking…”
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Social media, brand loyalty and the banking industry in Colombia by Heidy Rico, Mario de la Puente, Juan Diego Rios Mahecha, Helen Perez

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Determinants of off-balance sheet (OBS) activities: a case of selected retail banks in Malaysia / Nafiu Olaniyi Oladokun, Shamsul Kamariah Abdullah and Charmele Ayadurai. by Oladokun, Nafiu Olaniyi, Abdullah, Shamsul Kamariah, Ayadurai, Charmele

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Identifying & Classification of Criteria in Choosing a Bank By Customers: Case Study at Bank Mellat by Mohammad Ali Haghighi, Mohammad Rahim Esfidani, Hamzeh Mohammadi, Mohammad Reza Parsafard, Marzieh soltani

Subjects: “…Retail Banking…”
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The Science of Customer Satisfaction in the Retail Banking System- A Critical Comparison between the Two International Indexes: Net Promoter Score (NPS) and American Customer Satisfaction Index (ACSI) by Melnic, Elena Lidia

“…This is also the case for Romanian Retail Banking System as it resulted from the research conducted on the local market, due to the fact that monitoring and continuous improvement of customer service become nowadays a strategic objective.…”
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Relative importance of neuromarketing in support of banking service users by Slijepčević Milica, Popović-Šević Nevenka, Radojević Ivana, Šević Aleksandar

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The implementation of Open Banking in Brazil by Arthur Vilela Gonçalves, Fernando Oliveira de Araujo

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Assessing Reputational Risk: A Four Point Matrix by Ezelda Swanepoel, J Esterhuysen, Gary van Vuuren, Ronnie Lotriet

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Measuring the performance of service delivery Systems: with application to software industry and banking in India by Narayan C. Nayak, Ajay K. Behera, Antaryami Mishra, Harish C. Das

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