The implementation of Open Banking in Brazil by Arthur Vilela Gonçalves, Fernando Oliveira de Araujo

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Assessing Reputational Risk: A Four Point Matrix by Ezelda Swanepoel, J Esterhuysen, Gary van Vuuren, Ronnie Lotriet

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Measuring the performance of service delivery Systems: with application to software industry and banking in India by Narayan C. Nayak, Ajay K. Behera, Antaryami Mishra, Harish C. Das

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Impact of Social Media in Banking Sector under Triangular Neutrosophic Arena Using MCGDM Technique by Nidhi Singh, Avishek Chakraborty, Soma Bose Biswas, Malini Majumdar

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Service quality, customer satisfaction and loyalty: the moderating role of gender / Aptarnavimo kokybė, vartotojų pasitenkinimas ir lojalumas vartotojų lyties atžvilgiu by Osman M. Karatepe

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Theory-Guided Analytics Process: Using Theories to Underpin an Analytics Process for New Banking Product Development Using Segmentation-Based Marketing Analytics Leveraging on Mark... by Tristan Lim, Tao Pan, Chin Sin Ong, Shuaiwei Chen, Jie Jun Jeremy Chia

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Strategy, information processing and scorecard models in the UK financial services sector by Judith Broady-Preston; Tim Hayward

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Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee by Zainuddin, Anizah, Noranee, Shereen

“…It investigates how retail banking customers‟ emotional responses to retail banking services to affect their overall banking experience. …”
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Factors affecting change management in public organizations in Bangladesh by Hye, A. K. Mahbubul, Miraz, Mahadi Hasan, Habib, Md Mamun

“…To evaluate the current status and preparedness of banks to facilitate wave retail banking in Bangladesh. To developed smooth operation and implementation of wave retail banking in Bangladesh. …”
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The future role of a bank branch in Singapore by Kong Kar Leng Carol, Lim Mei Ling, Phua Yue Cheng

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The COVID-19 pandemic and its impact on consumer's interaction on mobile banking application: Evidence from Jordan by Khaled Aldiabat, Anwar Al-Gasaymeh, Mohannad M. Alebbini, Aktham A. Alsarayreh, Ali A. Alzoubi, Eng. Abdulrahman A. Alhowas

“…The paper will focus on retail banking services, especially the Jordanian banking sector. …”
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L’IMPACT DE LA QUALITE DE SERVICE SUR LES INTENTIONS COMPORTEMENTALES DE LA CLIENTELE DES BANQUES DE DETAIL AU MAROC by EL MAKHZANI MARJANA

“…Due to a significant surge in competition in the retail banking sector in recent years, nowadays retail banks are facing major challenges such as increasing global competitiveness, ever-changing customer expectations and soaring customer complaints. …”
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The Relationship between Corporate Social Responsibility on Social Media and Brand Advocacy Behavior of Customers in the Banking Context by Shijiao Huang, Xu Hai, Nawal Abdalla Adam, Qinghua Fu, Aqeel Ahmad, Daniela Zapodeanu, Daniel Badulescu

“…The data were collected from retail banking customers with the help of a self-administered questionnaire (<i>n</i> = 356). …”
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EVENT BASED MARKETING STUDI KASUS TELEMARKETING BANCASSURANCE CARD BUSINESS PAD A PT BANK DANAMON INDONESIA by , Meita Indriasari, , Dr. lin Maya Sari, M.M., MSi.

“…Until end of 2012, Danamon bancassurance telemarketing activities only done for saving account owners in Retail Banking and card holder in Card Business. Bancassurance telemarketing in Retail Banking has shown a good result eventhough developments still needed. …”

Bank Customer Segmentation Using Data Mining by Samaneh khajvand, Mohammadtaghi Taghavifard, Esmaeil Najafi

“…The data was used for segmenting customers based on Weighted RFM which was adapted with retail banking scope using two step algorithm. Then hidden patterns between the data of retail banking product ownership and customer value-based segmentation was discovered using C5.0 algorithm. …”
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Financial services in a global financial centre : a comparative analysis of the range, quality and cost of basic financial services available to Singapore consumers. by Koh, Winnie Hui Xian., Munirah Abdul Razak., Siew, Genevieve Ka Ling.

“…A comparative analysis on the range, quality and cost of basic financial services available to Singapore consumers was carried out with special focus on deposits accounts, financial cards and Internet retail banking. Acknowledging the primacy of United Kingdom (UK) as a global financial centre with the successful standing of its Big 4 retail banks – Barclays, HSBC, Lloyds TSB and NatWest- the country was thus used as a benchmark in this research study. …”
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The effect of corporate image, customer perceived value, relationship quality and switching intention among Islamic banking customers in Malaysia / Nor Hashima Hashim, Sharifah Lat... by Hashim, Nor Hashima, Syed A. Kadir, Sharifah Latifah

“…This study develops and empirically tests for examination of the relationships among corporate image, customer perceived value, relationship quality and switching intention in an Islamic retail banking context. The model is tested using structural equation modeling analysis approach. …”
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Frontline service employees and customer engagement: some further insights by Adil Zahoor, Danish Khan

“…Purpose – This study aims to investigate whether frontline retail banking employees’ proactive personality helps in ameliorating customer engagement. …”
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How does a data strategy enable customer value? The case of FinTechs and traditional banks under the open finance framework by Laura Grassi, Nicolas Figini, Lorenzo Fedeli

“…To carry out our research, we adopted a multi-case study approach to explore how a data strategy is developed in the retail banking industry, together with its relationship with customer value, paying particular attention to the heterogeneity between traditional banks and financial technology companies (FinTechs). …”
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Basics of brand building in the banking industry by Nadiia Morozova, Iryna Denchyk

“…Additionally, the article explores the complex nature of service branding in the financial sector, particularly in retail banking, and the challenges associated with valuation and risk assessment. …”
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