User satisfaction with referrals at a collaborative virtual reference service Virtual reference services, Reference services, Referrals, User satisfaction by Nahyun Kwon

Subjects: “…Virtual reference services…”
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Low Volume, Funding, Staffing and Technical Problems are Key Reasons for Discontinuation of Chat Reference Services. A review of: Radford, Marie L., and M. Kathleen Kern. “A Multip... by Stephanie R. Walker

Subjects: “…Virtual Reference Services…”
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Users of Virtual Reference Are More Satisfied with the Service They Receive than the Providers of that Service Think They Are. A Review of: Hansen, D., Johnson, M., Norton, E., & M... by Carol D. Howe

Subjects: “…virtual reference…”
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Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries by Annie M. Hughes

Subjects: “…virtual reference service…”
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Learning from Chatting: How Our Virtual Reference Questions Are Giving Us Answers by Lorna Rourke, Pascal Lupien

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Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons by Stephanie Hall

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Undergraduate and Postgraduate Students in a North American University are Choosing to use Chat Reference Services for all Kinds of Reasons. A review of: Ward, David. “Why Users Ch... by Gill Needham

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User Expectations and Preferences Regarding Library Chat Widgets by Nicholas E Dease

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Method of coordinate corrections by establishment the GPS virtual reference stations by Jonas Skeivalas, Silvija Gečytė

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Accuracy Assessment of Satellite-Based Correction Service and Virtual GNSS Reference Station for Hydrographic Surveying by Mohamed Elsayed Elsobeiey

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MEDIA KOMUNIKASI SEBAGAI AKSES LAYANAN REFERENSIVIRTUAL DI PERPUSTAKAAN UNIVERSITAS INDONESIA by Lailatur Rahmi

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Elementary, Middle, and High School Students Vary in Frequency and Purpose When Using Online Digital References. A review of: Silverstein, Joanne. “Just Curious: Children’s Use of... by Julie Stephens

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An Automatic Coordinate Unification Method of Multitemporal Point Clouds Based on Virtual Reference Datum Detection by Wenxiao Sun, Jian Wang, Fengxiang Jin

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SMS Reference in National Library of Indonesia: Pilot Project Research by Arief Wicaksono

Subjects: “…virtual reference service, text reference, interpersonal communication…”
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Digital Reference: What the Past Has Taught Us and What the Future Will Hold by Mehdi Mohammadi

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Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students by Jennifer Waugh

Subjects: “…virtual reference…”
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Virtual Racism Rears its Head: Uncovering Librarian Bias in E-mail Reference Services. A review of: Shachaf, Pnina, and Sarah Horowitz. “Are Virtual Reference Services Color Blind?... by Wendy Furlan

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Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Can... by Giovanna Badia

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Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Can... by Giovanna Badia

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The Majority of Library Clients Still Use Person-to-Person Interaction When Asking Reference Questions. A review of: De Groote, Sandra L. “Questions Asked at the Virtual and Physic... by Suzanne Pamela Lewis

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