Is social capital associated with synchronization in human communication? An analysis of Italian call records and measures of civic engagement by Mamei, Marco, Pancotto, Francesca, De Nadai, Marco, Lepri, Bruno, Vescovi, Michele, Zambonelli, Franco, Pentland, Alex

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Is social capital associated with synchronization in human communication? An analysis of Italian call records and measures of civic engagement by Mamei, Marco, Pancotto, Francesca, De Nadai, Marco, Lepri, Bruno, Vescovi, Michele, Zambonelli, Franco, Pentland, Alex

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A simple approach to improve recording of concerns about child maltreatment in primary care records: developing a quality improvement intervention by Woodman, J, Allister, J, Rafi, I, de Lusignan, S, Belsey, J, Petersen, I, Gilbert, R

“…<p><b>Background</b> Information is lacking on how concerns about child maltreatment are recorded in primary care records. <p><b>Aim</b> To determine how the recording of child maltreatment concerns can be improved. …”

Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong> Methodology: </p></strong> We use a random-coefficient dynamic structural model to characterize customer decisions in pursuing a satisfactory resolution and estimate the parameters from call-by-call records of a uniquely designed call center. Our model tracks customer decisions in the online waiting stage, in which customers are waiting for an agent but weighing whether to abandon, and in the off-line waiting stage, in which customers are not directly connected but are actively debating whether to retry. …”

Role of primary and secondary care data in atrial fibrillation ascertainment: impact on risk factor associations, patient management, and mortality in UK Biobank by Camm, CF, Von Ende, A, Gajendragadkar, PR, Pessoa-Amorim, G, Mafham, M, Allen, N, Parish, S, Casadei, B, Hopewell, JC

“…However, about a third of AF cases recorded in hospital were not present in the primary care records, and these cases had lower rates of anticoagulation, as well as higher mortality from both cardiovascular and non-cardiovascular causes. …”

A Digital Phenotypic Assessment in Neuro-Oncology (DANO): A Pilot Study on Sociability Changes in Patients Undergoing Treatment for Brain Malignancies by Siddi, Francesca, Emedom-Nnamdi, Patrick, Catalino, Michael P., Rana, Aakanksha, Boaro, Alessandro, Dawood, Hassan Y., Sala, Francesco, Onnela, Jukka-Pekka, Smith, Timothy R.

“…Digital phenotyping is able to characterize social and spatial dimensions of human behavior from mobile phone call records. The aim of this study was to start to explore this technology in brain cancer patients, focusing on sociability data. …”
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