Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong>Problem definition: </p></strong> Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. …”

Medical management pathways for Cushing’s disease in pituitary tumors centers of excellence (PTCOEs) by Giustina, A, Uygur, MM, Frara, S, Barkan, A, Biermasz, NR, Chanson, P, Freda, P, Gadelha, M, Haberbosch, L, Kaiser, UB, Lamberts, S, Laws, E, Nachtigall, LB, Popovic, V, Schilbach, K, Lely, AJVD, Wass, JAH, Melmed, S, Casanueva, FF

“…This study aimed to evaluate current medical therapy approaches by expert pituitary centers through an audit conducted to validate the criteria of Pituitary Tumors Centers of Excellence (PTCOEs) and provide an initial standard of medical care for CD. …”

The psychosocial environment as therapeutic context: family-centered approaches to adolescent psychedelic research by Jacobs, E, Insua-Summerhays, B

Risk assessment of pushing and pulling (RAPP) among mechanics at tyre service center by Kamarudzaman, Mazlina, Abdol Rahman, Mohd Nasrull, Mohd Zaki, Nurul Elyna Asyiqen

“…This study aimed to investigate the correlation between the Nordic Musculoskeletal Questionnaire (NMQ) and Risk Assessment of Pushing and Pulling (RAPP) tool and among mechanics working at a tyre service center. This study was conducted in Taiping, Perak. …”
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Synthesis of size-controlled titania as transparent coating on polycarbonate car headlights for self-cleaning purposes / by Nur Hasanah Zulfemi, 1993-, author 648523, Sheela Chaandren, supervisor 282559, Kamarulafizam Ismil supervisor 648525, Fakulti Sains 8004

Synthesis of size-controlled titania as transparent coating on polycarbonate car headlights for self-cleaning purposes / by Nur Hasanah Zulfemi, 1993-, author 648523

Deploying a Robotic ride-on Car in the Hospital to Reduce the Stress of Pediatric Patients before Surgery by Lapedriza, Agata, Albo Canals, Jordi, Elhaouij, Neska, Lee, Jinmo, Hernandez, Javier, Amores, Judith, Yun, Kyung, Jerez Molina, Carmen, Lahuerta, Laura, Gonzalez, Nuria, Fernandez, Maria V., Ayats Soler, Marta, Ferreira Quartino, Sofia, Ballesteros, Ariadna, Picard, Rosalind W.

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Design and fabrication of carbon fibre ribs and mechanical system on shell eco-marathon solar car by Tay, Yun Sheng.

“…This report focuses on the design and fabrication of carbon fibre monocoque ribs and mechanical system such as steering system on NTU Electric car. By modifying on the previous solar car (Nanyang Venture III), the new and improved car had been designed mainly to lighten its weight and improve on its steering design. …”
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Effect of base columns arrangement to lateral displacement and shear lag of modified diagrid structures / by Fatin Izzaidah Anuar, 1991-, author 595269, Roslida Abd. Samat, supervisor 613915, Sariffuddin Sa'ad, supervisor 644487, Fakulti Kejuruteraan. Sekolah Kejuruteraan Awam 619085

Effect of base column length to the lateral displacement and shear lag of modified diagrid structures / by Chua, Fong Teng, 1991-,author 594696, Roslida Abd. Samat 613915, Sariffuddin Sa'ad 644487, Fakulti Kejuruteraan Awam 8022

Effect of base column length to the lateral displacement and shear lag of modified diagrid structures / by Chua, Fong Teng, 1991-,author 594696

The effectiveness of eugenia oleina in protecting tropical residual slope from excessive shear failure by Youventharan, D., Rokiah, Othman, Mohd Arif, Sulaiman, Putra Jaya, Ramadhansyah, Siti Noor Linda, Taib, Irfan Hakimie, Mohd Rodzif, Kuraisha, Kambali

“…Laboratory tests were conducted to measure soil shear strength, root properties, and the factor of safety (FOS) of tropical slopes before and after plant root implementation. …”
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Relationship between pore-size distribution and shear strength of compacted sand-kaolin mixtures by Fu, Weiqi.

“…Determination of pore size distribution of sand-kaolin relationship with shear strength is the main objective of the study. …”
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Effect of residual soil depth on soil-water characteristic curve and unsaturated shear strength by Tikno, Nickanor

“…This study focused on investigating characteristics of residual soils from three main formations in Singapore from different depths with respect to parameters of soil-water characteristic curve (SWCC) and unsaturated shear strength using statistical analyses. The parameters investigated in this study are percentage of fines (%), air-entry value (AEV), saturated permeability (ks), effective cohesion (c’), effective friction angle (’) and angle representing the rate of increase in shear strength with respect to an increase in matric suction (b). …”
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Applying population mechanistic modelling to find determinants of CAR-T dynamics in month-one lymphoma patients -- Dataset by Brown, L

“…Supplementary Dataset for the paper:<br> Applying population mechanistic modelling to find determinants of CAR-T dynamics in month-one lymphoma patients…”

Report to the President for year ended June 30, 2024, List Visual Arts Center by Ha, Paul C.

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Report to the President for year ended June 30, 2023, Center for Clinical and Translational Research by Edelman, Elazer R

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Report to the President for year ended June 30, 2024, Center for Clinical and Translational Research by Edelman, Elazer R

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Low-cost machine learning prediction of excited state properties of iridium-centered phosphors by Terrones, Gianmarco G, Duan, Chenru, Nandy, Aditya, Kulik, Heather J

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"Come to us first": Centering Community Organizations in Artificial Intelligence for Social Good Partnerships by Lin, Hongjin, Karusala, Naveena, Okolo, Chinasa, D'Ignazio, Catherine, Gajos, Krzysztof

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