Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong> Managerial implications:</p></strong> First, our research highlights the importance of recognizing customers’ off-line decisions, which are impacted by online service offerings and, in turn, affect future online service operations. …”

Members’ participation, empowerment and sustainability of self-help groups in Kano City, Nigeria by Ibrahim, Abdul-Aziz

“…Despite the potential of SHGs, there are certain factors that restrained the sustainability of these groups. In line with this, the study examined the relationship between group member’s participation, empowerment, member’s perception towards leadership and group cohesion, and sustainability of self-help groups. …”
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Two-stage Bayesian system identification using Gaussian discrepancy model by Zhang, Feng-Liang, Au, Siu-Kui, Ni, Yan-Chun

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New techniques for searching differential trails in Keccak by Liu, Guozhen, Qiu, Weidong, Tu, Yi

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NHC-catalyzed covalent activation of heteroatoms for enantioselective reactions by Song, Runjiang, Jin, Zhichao, Chi, Robin Yonggui

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Flexible ultra-wideband terahertz absorber based on vertically aligned carbon nanotubes by Xiao, Dongyang, Zhu, Minmin, Sun, Leimeng, Zhao, Chun, Wang, Yurong, Teo, Edwin Hang Tong, Hu, Fangjing, Tu, Liangcheng

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Shear behavior of greenschist along foliation plane considering anisotropy by Zhang, Qingzhao, Wu, Chuangzhou, Jang, Bo-An, Fei, Xunchang

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Promoting hydrogen-evolution activity and stability of perovskite oxides via effectively lattice doping of molybdenum by Zhang, Zhenbao, Chen, Yubo, Dai, Ziyang, Tan, Shaozao, Chen, Dengjie

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Breaking the symmetry : gradient in NiFe layered double hydroxide nanoarrays for efficient oxygen evolution by Zhou, Daojin, Jia, Yin, Duan, Xinxuan, Tang, Jialun, Xu, Jie, Liu, Dong, Xiong, Xuya, Zhang, Junming, Luo, Jun, Zheng, Lirong, Liu, Bin, Kuang, Yun, Sun, Xiaoming, Duan, Xue

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Insight into Fe(II)/UV/chlorine pretreatment for reducing ultrafiltration (UF) membrane fouling : effects of different natural organic fractions and comparison with coagulation by Xing, Jiajian, Liang, Heng, Chuah, Chong Joon, Bao, Yueping, Luo, Xinsheng, Wang, Tianyu, Wang, Jinlong, Li, Guibai, Snyder, Shane Allen

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Wedge strategies, Japan-ASEAN cooperation, and the making of EAS: implications for Indo-Pacific institutionalization by Koga, Kei

“…However, EAS had the potential to be a different type of regional institution—one led more decisively by China—if ASEAN was not the primary player in shaping its agendas and functions. …”
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Salient object detection by fusing local and global contexts by Ren, Qinghua, Lu, Shijian, Zhang, Jinxia, Hu, Renjie

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Retarding effect of concentration of cementation solution on biocementation of soil by Lai, Han-Jiang, Cui, Ming-Juan, Wu, Shifan, Yang, Yang, Chu, Jian

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Interval job scheduling with machine launch cost by Ren, Runtian, Zhu, Yuqing, Li, Chuanyou, Tang, Xueyan

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Fabrication of a humidity-resistant formaldehyde gas sensor through layering a molecular sieve on 3D ordered macroporous SnO₂ decorated with Au nanoparticles by Liu, Wei, Si, Xiaohui, Chen, Zaiping, Xu, Lin, Guo, Junmeng, Wei, Lei, Cheng, Gang, Du, Zuliang

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Lightweight salient object detection in optical remote sensing images via feature correlation by Li, Gongyang, Liu, Zhi, Bai, Zhen, Lin, Weisi, Ling, Haibin

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Facial action unit detection using attention and relation learning by Shao, Zhiwen, Liu, Zhilei, Cai, Jianfei, Wu, Yunsheng, Ma, Lizhuang

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Thermal shock resistance enhancement by improved interfacial bonding for carbon/aluminium composites by Wei, Wenfu, Huang, Zhanglin, Yin, Guofeng, Yang, Zefeng, Li, Xiaobo, Zuo, Haozi, Deng, Qin, Huang, Guizao, Ren, Junwen, Liao, Qianhua, Yang, Yan, Wu, Guangning

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Hydrous melting driven upwelling from the mantle transition zone in the Mongolia plateau revealed by receiver function analysis by He, Jing, Xu, Mijian, Wu, Qingju, Zhang, Fengxue

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Structural basis for the inhibitory mechanism of auranofin and gold(I) analogues against Pseudomonas aeruginosa global virulence factor regulator Vfr by Zhang, Yingdan, Chew, Alvin Bing Liang, Wang, Jing, Yuan, Mingjun, Yam, Joey Kuok Hoong, Luo, Dahai, Yang, Liang

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