Impact of customer service and post-purchase activities on online customer satisfaction in Malaysia by Hassan, Ainnul Izwan

“…Currently, the e-commerce company that was based or has their operation in Malaysia like Iazada, Zalora, Shopee and II Street, are partnering with third-party courier service and logistics company 1o provide the service of delivering the goods and items to the customers. …”
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Developing young learners' writing skills in informal situations using ICT facilities by Mat Daud, Nuraihan

“…A longitudinal study (four years) on one nine year old child shows that power-point alone provided an interesting tool for the child to develop various aspects of writing. …”
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A state-of-practice on teaching software verification and validation by Zakaria, Zulfa

“…The same online survey was used to obtain data from the Certified Software Test Professional (CSTP) program. Nine universities responded and the data obtained are compared to the data relating to the CSTP program. …”
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The relation between estrogen level, anti-Ro (SSA), anti-La (SSB) & secondary Sjogren's syndrome patients by Mustafa Al-Ahmad, Basma Ezzat, Mustafa, Nazih Shaban, Kashmola, Muhanad Ali Hamdon, Khalil, Raida W.

“…Estrogen level was measured for both secondary Sjogren`s syndrome (sSs) and control females, anti Ro (SSA) & anti La (SSB) tests were also measured for sSs patients. the aim of this study was to find out the relation between the elevation in estrogen level and one of the serious autoimmune diseases which is Ss especially in the secondary type (in the presence of the positive results of SSA &SSB) and to clarify the reason of the high incidence of this disease in female than in male. Twenty nine females patients age range (25-40) suffering from sSs and twenty control(healthy females age between 20-35) were involved in this study. …”
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Screening of Xanthine Oxidase inhibitor from potential Malaysian medicinal plants by Jamal, Parveen, Azmi, Saiful Mohammad Nizam, Amid, Azura

“…The degree of XO inhibition was determined by measuring the absorbance spectrophotometrically at 295 nm associated with uric acid formation. Ninety-nine percent of the crude extracts were found to have XO inhibitory activity at 100 μg/ml, and 59% showed greater than 50% inhibition. …”
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Fast assessment of canine hearing using high click-rate BAER by Wilson, W. J., Mills, P. C., Bradley, A. P., Peloe, M. A., Smith, A. W. B., Dzulkarnain, Ahmad Aidil Arafat

“…Click-evoked BAER waveforms were obtained from nine healthy, adult, mixed-breed dogs at stimulus intensities of 70, 60, 50 and 40 decibels (normal hearing level) (dBnHL) and stimulus repetition rates of 11, 33 and 91 clicks-per-second (cps). …”
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The use of Macrophytes as indicators of heavy metals in aquatic ecosystems by Shaharuddin, Ruhul Izzati, Mohd Latiff, Nur Hanie, Wan Muhamad, Wan Naimatul Asiah, Othman, Rashidi

“…The study focused on assesment of trace element contamination in fresh water bodies where nine different aquatic plant species were abundant and dominant. …”
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Effects of pH and water turbulence on the growth of harmful algae pyrodintum bahamense var. compressum by Muhamad Shaleh, Sitti Raehanah, Edrews, Dianecia, Mohammad Noor, Normawaty, Anton, Ann

“…P bahamense was cultured in nine different pH levels under two conditions; with and without water turbulence. …”
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Determination of visual acuity and visual axis of brown-marbled grouper, epinephelus fuscoguttatus to develop a demand feeding system by Han Tan, Nai, Mukai, Yukinori, Firdaus, Rian Freddie

“…The left retina of each juvenile was cut into nine regions – the dorso-nasal (DN), dorsal (D), dorso-temporal (DT), nasal (N), bottom (B), temporal (T), ventro-nasal (VN), ventral (V), and ventro-temporal (VT). …”
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Carving motifs in timber houses of Kelantan and Terengganu: sustaining Malay architecture identity by Kamaruddin, Zumahiran, Said, Ismail

“…Thirteen sets of measured drawings of the components from nine houses in Kelantan and four houses in Terengganu were analyzed. …”
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Optimizing Bioethanol Production from Sago Starch in Bioreactor for Renewable Energy by Kamaruddin, Mohd Hider, Mel, Maizirwan

“…Agitation speed was varied from 50 to 100 rpm and aeration was varied from 0.05 to 0.1 vvm. Nine runs were conducted from the experimental design of central composite design (Minitab software v 14.01). …”
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Isolation and purification of bacterial strains from treatment plants for effective and efficient bioconversion of domestic wastewater sludge by Jalal, K. C. A., Alam, Md. Zahangir, Muyibi, Suleyman Aremu, Jamal, Parveen

“…Forty six bacterial strains were isolated from nine different sources in four treatment plants namely Indah Water Konsortium (IWK) sewage treatment plant, International Islamic University Malaysia (IIUM) treatment plant-1,-2 and –3 to evaluate the bioconversion process in terms of efficient biodegradation and bioseparation. …”
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A structural model for cost effective building maintenance through design for maintainability by Ganisen, Shubashini

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The challenges of 3D food printing in Malaysian Manufacturing Firms: a preliminary study by Lee, Te Chuan, Zaidia, Nabiha Husna

“…The literature review identified nine challenges: timeconsuming processes, lack of standardization, scarcity of expertise, extrusion molds and materials, limitations in scalability, cost, food safety, halal compliance, and intellectual property. …”
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Understanding the factors that inhibit the success of indigenous entrepreneurs in Malaysia by Amiruddin, Mohd Hasril, Sumarwati, Sri, Madar, Ahmad Rizal, Abdullah, Nurhanim Saadah, Suib, Siti Normah

“…The results show that there are nine (9) main factors that inhibit the success of indigenous entrepreneurs in Malaysia. …”
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The use of palm oil-basedwaste cooking oil to enhance the production of polyhydroxybutyrate [P(3HB)] by cupriavidus necator H16 strain by Kamilah, Hanisah, Al-Gheethi, Adel, Yang, Tajul Aris, Sudesh, Kumar

“…In the present study, palm oil-basedWCO(PO-WCO) was obtained from nine different locations. Palm oil-based fresh cooking oil (PO-FCO) and PO-WCO were characterised via proximate and physicochemical analysis, prior to being used as carbon sources for the biosynthesis of P(3HB) using Cupriavidus necator H16. …”
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Linerboard made from Soda-Anthraquinone (Soda-AQ) treated coconut coir fiber and effect of pulp beating by Main, Nor Mazlana, A. Talib, Rosnita, Ibrahim, Rushdan, Abdul Rahman, Russly, Mohamed, Ainun Zuriyati

“…Based on chemical analysis, the composition of coir fiber is suitable for the pulping process. Out of nine pulping conditions characterized, a pulping condition of 18% active alkali for 90 min cooking time was chosen. …”
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Nano-structural analysis of fish collagen extracts for new process development by Jaswir, Irwandi, Monsur, Hammed Ademola, Mohd. Salleh, Hamzah

“…Crosslinked rods observed in SBA denote adequate removal of non-collagen content of the fish skin and increased its surface area. SBA is suggested as the best pretreatment for perch fish gelatin. …”
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Development of sensory organs and changes of behavior in larvae of the sutchi catfish, Pangasianodon hypophthalmus by Mukai, Yukinori, Tuzan, Audrey Daning, Muhamad Shaleh, Sitti Raehanah, Manjaji-Matsumoto, Bernardette Mabel

“…By 20 days old, free neuromasts in postflexion larvae had sunk under the skin. At this later stage, larvae swam against a water current and schooled along the side of the fish tank. …”
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Rapid authentication of leather and leather products by Mirghani, Mohamed Elwathig Saeed, Mohd. Salleh, Hamzah, Che Man, Yakoob, Jaswir, Irwandi

“…The study showed that the techniques developed are rapid, reliable, accurate and convenient to authenticate leather products made from pigskin or skin of other animal species. The result of this study could also be used to distinguish between leather and non-leather or imitation leather products.…”
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