Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…Though recognizing this problem, call centers find it challenging to reduce retrials without overshooting their operating expenses. …”

Relationship between emotional intelligence and past involvement in co-curricular activity by Tamrin, Adzim Khairunnashier

“…The results suggest that, during secondary school years, participants who were in student associations is correlated to a significantly higher level of EI in later years than participants who took up sports as their CCA. Findings in this study are discussed in reference to the investment model of EI development and the Intentional Change Theory (ICT), followed by limitations faced in this study and directions for future research.…”
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Speech emotion recognition on smart computer : can you tell the mood ? by Shao, Qing

“…The system is designed on MATLAB program based on Artificial Neural Network (ANN) algorithm. The model is developed and improved step by step by model selection. …”
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Sphero robot controlled by using brain computer interface offline by Sun, Yaxiong

“…In this project, the writer studies the BCI system and analyze the brain signal to find out the characteristic of the specific brain signal, then to control the Sphero robot off line. …”
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Exploring students' hypertext reading behaviour and social media use in their learning by Sharifah Maisharah Mohamed

“…This study continues this line of inquiry by exploring students’ hypertext reading behaviour and the use of social media in their learning. …”
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A Preliminary Study on the Extrusion Resolution of Pluronic F127 for Bioprinting Thermo-responsive Hydrogel Constructs by Suntornnond, Ratima, An, Jia, Chua, Chee Kai

“…The results show that the thinnest continuous line (highest resolution) of hydrogel could be obtained even when a larger nozzle is used. …”
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Variational model with image denoising fitting term for boundary extraction of breast ultrasound images by Badrulhisam, Nurdina, Ismail, Nurhuda, Jumaat, Abdul Kadir, Maasar, Mohd Azdi, Laham, Mohamed Faris

“…A variational model was used to extract or segment the breast ultrasound (BUS) image boundary in order to find a closed curve line of the abnormality region for further diagnosis. …”
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Recovery of 3D shapes from 2D sketches by Liu, Yang

“…The objective of this research is to recover 3D freeform surfaces depicted in a single line drawing, with the aim of taking conceptual design sketches and converting them into 3D models. …”
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Advancements in Management Science: Applications to Online Retail, Healthcare, and Non-Profit Fundraising by Zhai, Chen Wen (Sabrina)

“…Surprisingly, the analysis also finds evidence which supports increased efficacy of first line agents relative to second-line antibiotics, which are of broader spectrum, albeit the effect difference is smaller compared to the comparison between first-line antibiotics and alternatives. …”
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Thickness effect of nickel oxide thin films on associated solution-processed write-once-read-many-times memory devices by Wang, Xiao Lin, Liu, Zhen, Wen, Chao, Liu, Yang, Wang, Hong Zhe, Chen, Tu Pei, Zhang, Hai Yan

“…With self-prepared nickel acetate based solution, NiO thin films with different thicknesses have been fabricated by spin coating followed by thermal annealing. By forming a two-terminal Ag/NiO/ITO structure on glass, write-once-read-many-times (WORM) memory devices are realized. …”
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Raman spectroscopy of atomically thin two-dimensional magnetic iron phosphorus trisulfide (FePS3) crystals by Wang, Xingzhi, Du, Kezhao, Liu, Fredrik Yu Yang, Hu, Peng, Zhang, Jun, Zhang, Qing, Owen, Samuel Man Hon, Lu, Xin, Gan, Chee Kwan, Sengupta, Pinaki, Kloc, Christian, Xiong, Qihua

“…Herein we present a comprehensive investigation on the lattice dynamics and spin–phonon interactions of mechanically exfoliated atomically thin 2D magnetic material—iron phosphorus trisulfide (FePS3) by Raman spectroscopy and first principle calculations. …”
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Coherent energy scale revealed by ultrafast dynamics of UX3 (X = Al, Sn, Ga) single crystals by Nair, Saritha K., Zhu, J. X., Sarrao, J. L., Taylor, Antoinette J., Chia, Elbert E. M.

“…For UGa3, our data are consistent with the formation of a spin density wave gap as evidenced from the quasidivergence of the relaxation time τ near the Néel temperature TN. …”
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Entanglement witness via symmetric two-body correlations by Tan, Ernest Y.-Z., Kaszlikowski, Dagomir, Kwek, Leong Chuan

“…In addition, it detects the entanglement of spin-squeezed states, with a detection strength that approaches the maximal value for sufficiently large numbers of particles. …”
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Exploring quantum discord. by Chong, You Quan.

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Exploring the B2C E-Commerce environment in Singapore. by Lee, Kian Chih., Phua, Mark Chin Chuen., Chang, Roy Ming Hon.

“…This research addresses: the profile of cyber-shoppers, the factors that encourage or discourage on-line shopping, the types of products and services that are popular on-line, the attitudes of consumers towards B2C E-Commerce and on-line shopping, and the current E-Commerce climate in Singapore.…”
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A combined numerical and experimental approach to investigations of body-freedom flutter on flying wings by Ang, Elijah Hao Wei

“…The ANN controller offers several advantages over the LQG controller, including the elimination of the need for a Kalman filter for full state estimation and its non-linear nature as a controller.…”
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Coherent Terahertz Control and Ultrafast Spectroscopy of Layered Antiferromagnets by Ilyas, Batyr

“…The 2D nonlinear spectroscopy utilized in this dissertation is gaining attention both theoretically and experimentally as a promising tool for detecting fractionalized spin excitations.…”
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Design and Implementation of Active Antennas for IoT-Based Healthcare Monitoring System by MUSA, UMAR, MOHD SHAH, SHAHARIL, A. MAJID, HUDA, AHMAD MAHADI, ISMAIL, A. RAHIM, MOHAMAD KAMAL, YAHYA, MUHAMMAD SANI, ZAINAL ABIDIN, ZUHAIRIAH

“…Two dual-band (2.4 GHz and 5.8 GHz) microstrip patch antennas, one with a PIN diode and one without, are fabricated using Rogers Duroid RO3003™ substrate. …”
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Design and Implementation of Active Antennas for IoT-Based Healthcare Monitoring System by MUSA, UMAR, MOHD SHAH, SHAHARIL, A. MAJID, HUDA, MAHADI, ISMAIL AHMAD, A. RAHIM, MOHAMAD KAMAL, YAHYA, MUHAMMAD SANI, ZAINAL ABIDIN, ZUHAIRIAH

“…Two dual-band (2.4 GHz and 5.8 GHz) microstrip patch antennas, one with a PIN diode and one without, are fabricated using Rogers Duroid RO3003™ substrate. …”
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The burden of consciousness : object animism in children's literature by Yam, Hui Qing

“…Animals, plants and objects are often anthropomorphized to delightful effect in children’s literature while adult depictions of the inanimate coming alive almost always occur in the genres of science fiction and horror and have had a much less positive spin. This essay argues that these negative evocations do indeed spill over into children’s texts, manifesting in the common motifs that appear in stories involving object animism, and that enlivened objects are furthermore, representations of Julia Kristeva’s concept of abjection.…”
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