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Building next generation contact center : a case study of NTUC income.
Published 2008“…This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.…”
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Final Year Project (FYP) -
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Investigation of diverse cold air inlet configurations for Sun HPC data center
Published 2020“…The data center acts a significant part in recent years due to the rapid growth of cloud computing. …”
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Final Year Project (FYP) -
85
Enhancing stable grasping of containers with dynamic center of mass using reinforcement learning
Published 2025Subjects: Get full text
Thesis-Master by Coursework -
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Using key performance indicators to improve service level of a distribution center
Published 2008“…The objective of this dissertation is to analyze steps taken to improve service level of a distribution center. This was based on analyzing the supply chain and instituting a set of performance measurement.…”
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Thesis -
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The psychosocial environment as therapeutic context: family-centered approaches to adolescent psychedelic research
Published 2025Journal article -
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Risk assessment of pushing and pulling (RAPP) among mechanics at tyre service center
Published 2024“…This study aimed to investigate the correlation between the Nordic Musculoskeletal Questionnaire (NMQ) and Risk Assessment of Pushing and Pulling (RAPP) tool and among mechanics working at a tyre service center. This study was conducted in Taiping, Perak. …”
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Conference or Workshop Item -
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Report to the President for year ended June 30, 2022, Deshpande Center for Technological Innovation
Published 2025“…This report contains the following sections: Highlights; Deshpande Grant Program Awards; Catalyst Mentors; Deshpande Center Events; Other Collaborations…”
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Self-steerable propulsion of disk-like micro-craft with dual off-center nanoengines
Published 2020“…This paper reports a novel disk-like micro-craft with dual off-center nozzle nanoengines, consisting of three different metals: gold, nickel, and platinum. …”
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Journal Article -
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Challenges of a New Zealand information communication technology company in the call center business.
Published 2008“…Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. …”
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Thesis -
100