Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong>Problem definition: </p></strong> Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. …”

Tailoring the properties of shape memory polymers via UV cross-linking by Gay, Angela Shi Hui

“…This study covers the experimental investigation of ultraviolet (UV) resin and Acrylonitrile Butadiene Styrene (ABS)-like resin properties when it is cross-linked via UV and its shape memory behaviour. …”
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Wireless drive of piezoelectric components by Satyanarayan Bhuyan

“…To widen the application range of piezoelectric devices, various new techniques including wireless drive of piezoelectric components by parallel plate capacitor structure, focused electric field, focused electric field structure in electric resonance with an inductor, dipole antenna-like structure, and flat spiral coil antenna-like electric field generator in resonance with a capacitor are proposed and investigated. …”
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Fuzzy associative memory architecture by Ting, Chan Wai

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Laddered multilevel inverters used in solar panel system by Chen, Junyan

“…And a simple contrast is made between the laddered inverters and the multilevel inverters like diode-clamped inverters. Simulations are achieved by the software – PSIM 8.0. …”
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Nonlinear modelling and control of a quadplane by Sheikh Moheed Muzaffar

“…Vertical Take-off and Landing (VTOL) capabilities of fixed-wing UAV is currently being researched because of its ability to takeoff/land like rotor-craft, yet transition to forward flight like a fixed-wing. …”
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NiNC Catalysts in CO 2 -to-CO Electrolysis by Zhang, H, Qi, M, Wang, Y

“…Recent study by Strasser et al. in Nature Chemical Engineering presents a high-performance CO2-to-CO electrolyzer utilizing a NiNC catalyst with nearly 100% faradaic efficiency, employing innovative diagnostic tools like the carbon crossover coefficient (CCC) to address transport-related failures and optimize overall efficiency. …”

British Muslim youth and religious fundamentalism: a quantitative investigation by Kashyap, R, Lewis, VA

“…Notably, like Christian youth, Muslim youth express stronger support for including religion in public debates than their elders. …”

LightStick V2 (ESP-01+Android app) by Tham, Wai Hong

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Raspberry Pi : education tool for teaching photography II by Gu, Chengying

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Cif sales terms as a mean to derive additional competitive advantage – perspective from a trader focusing on commodity requiring mr tanker tonnage by Liu, Ziqi

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Germline breast cancer susceptibility genes, tumor characteristics, and survival by Ho, Peh Joo, Khng, Alexis J., Loh, Hui Wen, Ho, Weang-Kee, Yip, Cheng Har, Mohd-Taib, Nur Aishah, Tan, Veronique Kiak Mien, Tan, Benita Kiat-Tee, Tan, Su-Ming, Tan, Ern Yu, Lim, Swee Ho, Jamaris, Suniza, Sim, Yirong, Wong, Fuh Yong, Ngeow, Joanne, Lim, Elaine Hsuen, Tai, Mei Chee, Wijaya, Eldarina Azfar, Lee, Soo Chin, Chan, Ching Wan, Buhari, Shaik Ahmad, Chan, Patrick M. Y., Chen, Juliana J. C., Seah, Jaime Chin Mui, Lee, Wai Peng, Mok, Chi Wei, Lim, Geok Hoon, Woo, Evan, Kim, Sung-Won, Lee, Jong Won, Lee, Min Hyuk, Park, Sue K., Dunning, Alison M., Easton, Douglas F., Schmidt, Marjanka K., Teo, Soo-Hwang, Li, Jingmei, Hartman, Mikael

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21W.742J / SP.575J / WGS.575J Writing About Race, Spring 2003 by Faery, Rebecca Blevins

“…Du Bois wrote that "…the problem of the Twentieth Century is the problem of the color line." A century after Du Bois penned those words, most Americans would agree that at the beginning of the twenty-first century, the color line remains one of our most pressing social issues. …”
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Emergence of spatio-temporal variations in chemotherapeutic drug efficacy : in-vitro and in-silico 3D tumour spheroid studies by Sheraton, Muniraj Vivek, Chiew, Geraldine Giap Ying, Melnikov, Valentin, Tan, E. Y., Luo, K. Q., Verma, N., Sloot, Peter M. A.

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PARP1 resolves DNA replication defects in PCNA-associated DNA repair disorder by Wang, L

“…</p> <p>An isogenic PCNAS^228I knock-in hTERT RPE-1 cell line was generated using CRISPR-Cas9 technique. Phenotypes observed in patient-derived cells were recapitulated in the knock-in cell line. …”

Predicting the work function of 2D MXenes using machine-learning methods by Roy, Pranav, Rekhi, Lavie, Koh, See Wee, Li, Hong, Choksi, Tej S.

“…MXenes, which are graphene-like two-dimensional transition metal carbides and nitrides, have tunable compositions and exhibit rich surface chemistry. …”
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E2 protein nanocage as a pickering emulsifier and its applications by Sarker, Mridul

“…The increase in oil fraction in the emulsion composition results in the formation of gel-like structure. The rheological analysis of Pickering emulsion and gel-like structure confirmed the higher mechanical strength, long-term stability and elasticity of the gel-like structure compared to the emulsion. …”
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Japan's quest for security by Satake, Tomohiko

“…Japan has sought to break away from its previous low-profile security posture and to strengthen its defence capabilities through strategic use of military assets and supply lines, advanced technologies, economic security, and partnerships with like-minded countries.…”
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A comparative analysis of ENCODE and Cistrome in the context of TF binding signal by Perna, Stefano, Pinoli, Pietro, Ceri, Stefano, Wong, Limsoon

“…Results: We provide evidence that data points with high signalValue(s) (top 25% of values) are more likely to be consistent between ENCODE and Cistrome in human cell lines K562, GM12878, and HepG2. …”
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Love, Lucie x / by Conlon-McKenna, Marita, author 539569

“…Lucie feels like her world is falling apart; her mother has just died of cancer and she is facing the most difficult time of her life. …”