A roadmap for CRM success : in light of the technology CSFS by Jan, Muhammad Tahir, Omar, Azura, Zain, Osman M., Abdullah, Kalthom

“…Evidences from the extant literatures have suggested that four main technology CSFs; sales force automation, data warehousing & data mining, the internet, and call centres will positively affect customer satisfaction. …”
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Factors affecting the ethical judgment of business ethics’ students by Ismail, Suhaiza, Mohd Redza, Zaza Eliza

“…Purpose: The main objective of this study is to examine the factors that affect the ethical judgment of Business Ethics students. …”
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Mediating medical negligence claims in Malaysia: an option for reform? by Jahn Kassim, Puteri Nemie

“…In handling medical negligence claims, mediation can be seen as the main form of dispute resolution, which provides speedy, economical and trauma-free alternative to litigation. …”
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Transition state analysis of Pyranose 2-Oxidase from Peniophora sp. by Ibrahim Ali , Noorbatcha, Ramli, Siti Khairani, Salleh, Hamzah Mohd.

“…Understanding the transition state of this enzyme offers greater possibility to improve the catalytic activity of this enzyme and thus speeding the industrial processes. The main purpose of this study is to identify and characterize the transition states for the catalytic reaction of P2Ox from white-rot fungus Peniophora sp.. …”
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Cross country mean and volatility spillover effects of food prices: Evidence for Asia and Pacific by Alom, Fardous, Bert, Ward, Baiding, Hu

“…Mean and volatility spillover effects of food prices are examined across a full (1995-2010) sample and two subsamples (1995-2001 and 2002-2010), using daily food price indices. Main findings of the study are as follows: (1) there is no strong evidence of cross country mean spillover effects of food prices across all samples, (2) the recent subsample of sharp rise of food prices shows more evidence of mean spillover effects than the early subsample, (3) evidence of volatility spillover effects is stronger than mean spillover effects, (4) mixed evidence of volatility spillover effects is reported and (5) no exact direction of spillover effects between exporters and importers is evident; rather mixed evidence of spillover from exporter to importer, exporter to exporter, importer to exporter and geographical proximity can be documented.…”
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Development of portable charger for mobile phone using arduino microcontroller during disaster recovery by Gunawan, Teddy Surya, Kartiwi, Mira, Suhaimi, Nur Hanis Sabrina, Abu Bakar, Rashidah

“…The objective of this research is to design and develop portable charger for mobile phone using Arduino microcontroller, which can be used effectively during disaster event. Three main circuits have been implemented, including energy harvesting and DC/DC boost converter, intermediate battery charging, and Li-Ion charging. …”
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Design improvements and fabrication of conveyor belt cleaner and washing system at Westports Malaysia by Ariff, Tasnim Firdaus, Jusoh, Muhd. Fahmi Baihaqi, Parnin , Malek, Azenan, Mohd. Hanif

“…The floor was highly corroded due to improper washing and drainage system. The main aim of this research was to eliminate if not reduce spillage and solve the corroded floor issue. …”
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Shariah observation advertising practices of Bank Muamalat in Malaysia by Haque, A. K. M. Ahasanul, Mohd. Israil, Khaliq Ahmad, Irfath Jahan, Syeada

“…Originality/value – The paper contributes to research through improving understanding of the main issues relating to the effect of advertising practices in Islamic societies.…”
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Let's move to "Universal corporate governance theory" by Htay, Sheila Nu Nu, Salman, Syed Ahmad, Mydin Meera, Ahamed Kameel

“…Therefore, these governance failures motivate the researchers to revisit and evaluate corporate governance theories from the ethical point of view. The main aim of this study is to propose “The Universal Corporate Governance Theory” which is developed based on the ethical teachings of Christians, Judaism, Islam, Sikh, Hinduism and Buddhism. …”
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On the strong phase transition for the one-dimensional countable statep-adic Potts model by Mukhamedov, Farrukh

“…In the present paper we consider the countable state p-adic Potts model on Z+. A main aim is to establish the existence of the strong phase transition for the model. …”
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An integrated model on online tax adoption in Malaysia by Hussein, Ramlah, Mohamed, Norshidah, Ahlan, Abdul Rahman, Mahmud, Murni, Aditiawarman, Umar

“…To fulfill this aim, a model of online tax adoption was developed by integrating the Technology Acceptance Model (TAM) theory, Diffusion and Innovation (DOI) theory, Perceived Characteristics of Innovating (PCI) and other relevant factors including social influence, web-based service quality, trust of the internet, trust of the government political self efficacy, and perceived risk. Thirteen main hypotheses were developed and tested. The results demonstrate that trust of the government and web-based service quality are found to be a significant factors influencing citizens’ intention to use e-Filing. …”
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The Quality of goods and the rights of consumers under Malaysian law and Syariah by Amin, Naemah

“…This paper aims to discuss consumers’ problems relating to sub-standard or low quality goods and the remedies available to them under the existing Malaysian law and Syariah. The main focus of this paper is of course the protection offers by the Malaysian Consumer Protection Act 1999 (hereinafter referred to as the CPA) and the doctrine of al-khiyar al-aib (option of defect) under Islamic law.…”
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Identification of carotenoid composition in selected 'ulam' or traditional vegetables in Malaysia by Mohd Zaifuddin, Fatimah Azzahra, Mohd Hassan, Norazian, Othman, Rashidi

“…A total of 10 species were evaluated for quantitative and qualitative carotenoid composition through spectrophotometry and HPLC analysis. The main carotenoids identified in these selected ulam were lutein,neoxanthin, violaxanthin, zeaxanthin and β-carotene. …”
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Effects of forming parameters and sintering schedules to the mechanical properties and microstructures of final components by Rahman, M.M., Nor, S.S.M., Rahman, H.Y., Sopyan, Iis

“…The feedstock was prepared by mechanically mixing the main powder constituent, i.e., iron ASC 100.29 powder with zinc stearate to reduce the die–wall as well as inter-particle frictions hence inhomogeneous density distribution could be avoided. …”
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Porous ceramics with controllable properties prepared by protein foaming-consolidation method by Fadli, Ahmad, Sopyan, Iis

“…The addition of dispersant with different concentration into alumina slurries shifted the rheological properties from shear thinning behavior to a Newtonian fluid, which resulted in changes in the pore sizes of the resulting ceramics. The main advantages of the process are the simplicity of the process and the low-cost processing equipment/materials needed. …”
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Surah al-Hujurat: a charter of ideal social life by Shahed, Abul Kalam Muhammad, Osmani, Noor Mohammad, Siddique, Muhammad Abu Bakr

“…The main purpose of the research is to study Surah al-Hujurat of the Qur’an, which includes some fundamental principles and important rules and regulations for laying the foundations of an ideal society, which if followed properly, the society could live in peaceful harmony and mutual respect and love towards each other. …”
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The use of English derivational forms by Malaysian ESL learners by Md Enzai, Ida Malina, Mohammad Lotfie, Maskanah

“…Although the use of the forms has been the subject of study in numerous ESL settings, the same cannot generally be said in the Malaysian context. Being one of the main sources for English vocabulary, derivational morphological process is an essential yet complex and confusing aspect of English language learning. …”
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Closure properties of Watson-Crick Grammars by Nurul Liyana Binti Mohamad Zulkifli, Liyana, Sherzod Turaev, Sherzod, Mohd Izzuddin Mohd Tamrin, Mohd Izzuddin, Messikh Azeddine, Azeddine

“…We establish that the Watson-Crick regular grammars are closed under almost all of the main closure operations, while the differences between other Watson-Crick grammars with their corresponding Chomsky grammars depend on the computational power of the Watson-Crick grammars which still need to be studied. …”
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IFSA 2013: commentaries on Islamic banking and finance by Lee, Mohd Johan, Oseni, Umar Aimhanosi

“…Special features of the book: • Concise yet comprehensive commentary of the main provisions with accompanying regulatory guidelines • Clearly structured analyses for better understanding of the industry requirements • Comprehensive coverage on Islamic banking industry, including the Shariah requirements, powers and functions of Bank Negara, consumer protection, business conducts, as well as enforcement and penalties by Bank Negara • Discussion on the introduction of the Financial Ombudsman Scheme and arbitration in Islamic finance disputes…”
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Isolation of bacterial strain for biodegradation of fats, oil and grease by Al-Khatib, Ma'an Fahmi Rashid, Alam, Md Zahangir, Shabana, Haytham

“…Biodegradation could be one of the effective means to treat FOG. The main objective of this study is to isolate bacterial strains from the FOG waste and identify the strains that are capable in biodegrading FOG waste. …”
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