Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong> Managerial implications:</p></strong> First, our research highlights the importance of recognizing customers’ off-line decisions, which are impacted by online service offerings and, in turn, affect future online service operations. …”

Members’ participation, empowerment and sustainability of self-help groups in Kano City, Nigeria by Ibrahim, Abdul-Aziz

“…Despite the potential of SHGs, there are certain factors that restrained the sustainability of these groups. In line with this, the study examined the relationship between group member’s participation, empowerment, member’s perception towards leadership and group cohesion, and sustainability of self-help groups. …”
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Identification of genetic effects underlying type 2 diabetes in South Asian and European populations by Loh, Marie, Zhang, Weihua, Ng, Hong Kiat, Schmid, Katharina, Lamri, Amel, Tong, Lin, Meraj Ahmad, Lee, Jung-Jin, Ng, Maggie C. Y., Petty, Lauren E., Spracklen, Cassandra N., Takeuchi, Fumihiko, Md. Tariqul Islam, Jasmine, Farzana, Kasturiratne, Anuradhani, Muhammad Kibriya, Mohlke, Karen L., Paré, Guillaume, Prasad, Gauri, Mohammad Shahriar, Chee, Miao Ling, de Silva, H. Janaka, Engert, James C., Gerstein, Hertzel C., Mani, K. Radha, Sabanayagam, Charumathi, Vujkovic, Marijana, Wickremasinghe, Ananda R., Wong, Tien Yin, Yajnik, Chittaranjan S., Salim Yusuf, Habibul Ahsan, Bharadwaj, Dwaipayan, Anand, Sonia S., Below, Jennifer E., Boehnke, Michael, Bowden, Donald W., Chandak, Giriraj R., Cheng, Ching-Yu, Kato, Norihiro, Mahajan, Anubha, Sim, Xueling, McCarthy, Mark I., Morris, Andrew P., Kooner, Jaspal S., Saleheen, Danish, Chambers, John C.

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Short-wave infrared cavity resonances in a single GeSn nanowire by Kim, Youngmin, Assali, Simone, Joo, Hyo-Jun, Koelling, Sebastian, Chen, Melvina, Luo, Lu, Shi, Xuncheng, Burt, Daniel, Ikonic, Zoran, Nam, Donguk, Moutanabbir, Oussama

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Energy transfer driven brightening of MoS2 by ultrafast polariton relaxation in microcavity MoS2/hBN/WS2 heterostructures by Hu, Zehua, Krisnanda, Tanjung, Fieramosca, Antonio, Zhao, Jiaxin, Sun, Qianlu, Chen, Yuzhong, Liu, Haiyun, Luo, Yuan, Su, Rui, Wang, Junyong, Watanabe, Kenji, Taniguchi, Takashi, Eda, Goki, Wang, Renshaw Xiao, Ghosh, Sanjib, Dini, Kevin, Sanvitto, Daniele, Liew, Timothy Chi Hin, Xiong, Qihua

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High-quality semiconductor fibres via mechanical design by Wang, Zhixun, Wang, Zhe, Li, Dong, Yang, Chunlei, Zhang, Qichong, Chen, Ming, Gao, Huajian, Wei, Lei

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AI is a viable alternative to high throughput screening: a 318-target study by Wallach, Izhar, Bernard, Denzil, Nguyen, Kong, Ho, Gregory, Morrison, Adrian, Stecula, Adrian, Rosnik, Andreana, O’Sullivan, Ann Marie, Davtyan, Aram, Samudio, Ben, Thomas, Bill, Worley, Brad, Butler, Brittany, Laggner, Christian, Thayer, Desiree, Moharreri, Ehsan, Friedland, Greg, Truong, Ha, van den Bedem, Henry, Ng, Ho Leung, Stafford, Kate, Sarangapani, Krishna, Giesler, Kyle, Ngo, Lien, Mysinger, Michael, Ahmed, Mostafa, Anthis, Nicholas J., Henriksen, Niel, Gniewek, Pawel, Eckert, Sam, de Oliveira, Saulo, Suterwala, Shabbir, PrasadPrasad, Srimukh Veccham Krishna, Shek, Stefani, Contreras, Stephanie, Hare, Stephanie, Palazzo, Teresa, O’Brien, Terrence E., Van Grack, Tessa, Williams, Tiffany, Chern, Ting-Rong, Kenyon, Victor, Lee, Andreia H., Cann, Andrew B., Bergman, Bastiaan, Anderson, Brandon M., Cox, Bryan D., Warrington, Jeffrey M., Sorenson, Jon M., Goldenberg, Joshua M., Young, Matthew A., DeHaan, Nicholas, Pemberton, Ryan P., Schroedl, Stefan, Abramyan, Tigran M., Gupta, Tushita, Mysore, Venkatesh, Presser, Adam G., Ferrando, Adolfo A., Andricopulo, Adriano D., Ghosh, Agnidipta, Ayachi, Aicha Gharbi, Mushtaq, Aisha, Shaqra, Ala M., Toh, Alan Kie Leong, Smrcka, Alan V., Ciccia, Alberto, de Oliveira, Aldo Sena, Sverzhinsky, Aleksandr, de Sousa, Alessandra Mara, Agoulnik, Alexander I., Kushnir, Alexander, Freiberg, Alexander N., Statsyuk, Alexander V., Gingras, Alexandre R., Degterev, Alexei, Tomilov, Alexey, Vrielink, Alice, Garaeva, Alisa A., Bryant-Friedrich, Amanda, Caflisch, Amedeo, Patel, Amit K., Rangarajan, Amith Vikram, Matheeussen, An, Battistoni, Andrea, Caporali, Andrea, Chini, Andrea, Ilari, Andrea, Mattevi, Andrea, Foote, Andrea Talbot, Trabocchi, Andrea, Stahl, Andreas, Herr, Andrew B., Berti, Andrew, Freywald, Andrew, Reidenbach, Andrew G., Lam, Andrew, Cuddihy, Andrew R., White, Andrew, Taglialatela, Angelo

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Analytic Methods for Estimating the Effects of Stochastic Intermittent Loading on Fatigue-Crack Nucleation by Guth, Stephen, Sapsis, Themistoklis

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Prospects for larger or more frequent earthquakes in the Los Angeles metropolitan region by Sieh, Kerry, Suppe, John, Dolan, James F., Rockwell, Thomas K., Yeats, Robert S., Huftile, Gary J., Gath, Eldon M., Shaw, John H.

“…Far too few moderate earthquakes have occurred within the Los Angeles, California, metropolitan region during the 200-year-long historic period to account for observed strain accumulation, indicating that the historic era represents either a lull between clusters of moderate earthquakes or part of a centuries-long interseismic period between much larger (moment magnitude, Mw, 7.2 to 7.6) events. …”
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Group formation in a pandemic world by Tan, Janssen Guan Rong

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Comprehensive study of the dollar cost averaging strategy using Python by Jiam, Tzi Yu

“…This project investigates the effectiveness of DCA as a long-term investment strategy. The primary purpose is to analyze the potential benefits and limitations of DCA in wealth accumulation. …”
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Development of implantable MEMS for biomedical applications by Tng, Danny Jian Hang.

“…The proposed device has: i) large drug reservoir ( ~100 μl) to minimize refilling, ii) relatively small in size (13mm x 13 mm x 4 mm), iii) a low power 3 V electrode for long-term, controlled electrochemical actuation, iv) a long targeted drug delivery cannula with a backflow valve, v) high flow rate of 0.4 μl/s at 3 V and vi) highly biocompatible.…”
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Mode-locked fiber laser and its application in microwave photonics by Li, Nanxi.

“…With a 700 m long optimized cavity length, 139.1 nJ pulse energy is achieved before amplification. …”
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Jio : a social networking app based on common interests by Wee, Teck Leng

“…This leads to a real sense of loneliness which could impact our health over the long term. The purpose of this project is to develop a hybrid-based mobile app named ‘Jio’ with user’s interests as the focus and thus, to aid in enhancing one’s social interaction. …”
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Coherent terahertz Smith-Purcell radiation generated by the microbunched electron beam by Zhang, H

“…Microbunch trains, with picosecond (or sub-picosecond) periodicities, were generated through a variety of methods, including the modulation of a long electron bunch in a plasma channel, direct generation of microbunches from a photocathode (at KEK-LUCX, Japan), and the modulation of a long bunch (with an initial density modulation) using the longitudinal space charge forces during its propagation in the beamline (at TTX, China). …”

Kickstart 2025 with Creative Classroom Innovations by Wan Noor Farah, Wan Shamsuddin, Umi Kalsom, Masrom, Nik Aloesnita, Nik Mohd Alwi, Nor Saradatul Akmar, Zulkifli, Danakorn Nincarean, Eh Phon, Muhammad Nur Adilin, Mohd Anuardi

“…2025 brings new opportunities for educators to explore more unique ways to appeal to our students by bringing in new innovations and technology in the class. In line with Universiti Malaysia Pahang Al-Sultan Abdullah (UMPSA) tagline, “Technology for Society”, this initiative is sure to resonate with our students, who are often regarded as digital natives. …”
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Entrepreneurship, sustainability, and urban development by Qian, Haifeng, Wu, Jing, Zheng, Siqi

“…We discuss three promising areas along this line of research: sustainable entrepreneurial ecosystems, entrepreneurial smart cities, and entrepreneurial solutions to sustainable urban growth. …”
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The Organizational Ombudsman by Rowe, Mary, Gadlin, Howard

“…The OO is a confidential, neutral, internal resource--formally independent of line and staff management--working informally, without decision-making power. …”
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Office of Back of House by Bilal, Ekin

“…These “back of house” spaces exist right inside the thick poché line that bounds what is thought to be the domain of design. …”
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Dynamic scheduling of multimedia requests in client/server environments by Guan, Huan Ci.

“…We propose an algorithm that employ novel, on-line optimization techniques to dynamically schedule a set of sporadic real-time multimedia requests. …”
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