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    Customers’ emotional impact on star rating and thumbs-up behavior towards food delivery service apps by Li, Le, Ismail, Noor Azlin, Chong, Choo Wei, Sun, Peng, Pervin, Mst. Dilara, Hossain, Md Shamim

    Published 2024
    “…Our methodology employs advanced machine learning techniques to uncover subtle emotional nuances within user-generated content, offering novel insights into their relationship. The findings reveal an inverse correlation between review length and positive sentiment, emphasizing the importance of concise feedback. …”
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