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  1. 861

    Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials’ views by Ozuem, Wilson, Willis, Michelle, Ranfagni, Silvia, Howell, Kerry, Rovai, Serena

    Published 2024
    “…Building on social influence theory and commitment-trust theory, this study conceptualises four distinct pathways unifying SMIs’ efforts in the service failure recovery process. Findings: The emergent model illustrates how source credibility and message content moderate service failure severity and speed of recovery. …”
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    Article
  2. 862

    Evaluating circular economy and smart technology adoption barriers in the Indian textile and apparel industries using Neutrosophic ISM by Dohale, Vishwas, Ambilkar, Priya, Bilolikar, Vijay, Narkhede, Balkrishna Eknath, Kumar, Ashwani, Kumar, Anil

    Published 2023
    “…Neutrosophic ISM, to compute the driving and dependence power of identified CE-ST barriers. The findings indicate that ‘unawareness of adoption policies’ and ‘lack of government support and subsidies’ are critical obstacles to adopting the CE-ST framework in the Indian textile and apparel industries. …”
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    Article
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    Mapping the landscape: a systematic literature review on automated valuation models and strategic applications in real estate by El Jaouhari, Asmae, Samadhiya, Ashutosh, Kumar, Anil, Šešplaukis, Audrius, Raslanas, Saulius

    Published 2024
    “…The systematic review is based on 97 papers selected out of 652 search results with an application of the PRISMA-based method. The findings highlight the transformative role of AVMs approaches in streamlining valuation processes, enhancing market efficiency, and supporting data-driven decision-making in the real estate industry, along with developing an original conceptual framework. …”
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    Article
  5. 865

    Big data analytics in facilities management higher education: a way forward by Sumanarathna, Nipuni, Dahanayake, Kalani C., Adhikari, Aravinda

    Published 2024
    “…Methods: This viewpoint paper is developed based on the industry, academic and research experience of the authors. Prior literature findings are also incorporated to develop and support the views regarding the application of BDA in the industry and its representation in FMHE. …”
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  6. 866

    The spectacularization of NGOs accountability in disaster situations: evidence from the 2015 Nepal’s earthquakes by Adhikari, Pawan, Upadhaya, Bedanand, Dhakal Adhikari, Shovita, Aryal, Sanjaya, Wijethilake, Chaminda

    Published 2024
    “…Data for the paper were gathered through semi-structured interviews and document analysis. The findings of the study demonstrate how the voices of many Nepalese NGOs involved in the relief, recovery and rehabilitation efforts following the 2015 earthquakes remained unheard and how they were forced to compromise their felt responsibilities by having to adhere to the control-oriented and accounting-based requirements imposed by the government and funders. …”
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    Article
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