Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong> Results: </p></strong> Our estimations confirm that high service quality and quick pickup speed reduce retrials. Moreover, we discover that private customers are more sensitive to quality but less sensitive to speed compared with business customers. …”

The protocol of a clinical effectiveness trial comparing standard step-up care, early combination DMARD therapy and early use of TNF inhibitors for the treatment of moderate to severe psoriatic arthritis: the 3-arm parallel group SPEED randomized controlled trial by Watson, M, Tillett, W, Jadon, D, Massa, MS, Francis, A, Gullick, N, Rombach, I, Sinomati, Y, Tucker, L, Coates, LC

“…</p> <p><strong>Methods and analysis:</strong> Patients with newly diagnosed PsA and at least one poor prognostic factor (polyarthritis, C-reactive protein >5 mg/dL, health assessment questionnaire >1, radiographic erosions) were randomized equally and open-label to either standard care with ‘step-up’ csDMARD therapy, initial therapy with combination csDMARDs (methotrexate with either sulfasalazine or leflunomide) or to early biologics induction therapy (adalimumab plus methotrexate). …”

Shaping and controlled fragmentation of liquid metal droplets through cavitation by Krivokorytov, M. S., Lakatosh, B. V., Vinokhodov, A. Yu., Sidelnikov, Yu. V., Kompanets, V. O., Krivtsun, V. M., Koshelev, K. N., Medvedev, V. V., Zeng, Qingyun, Ohl, Claus Dieter

Subjects: “…High-speed Jetting…”
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Photovoice study on the well-being of family caregivers with older care recipient users and non-users of long-term care services (LTCS) in Singapore by Lim, Rebecca Zhao Chu

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Although the Singapore's '3M' medical care scheme is working for people, why is it still necessary to replace the current medical care scheme for the poor? by Myat Thida Soe.

“…As one of its task, this work argues that given how these Medical care schemes worked over the last decade (1997 to 2007), its effect and implications for the economically disadvantaged in the society, there is the need to improve upon the current medical care scheme or overhaul it to benefit the poor in Singapore. …”
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Doctor, Will You Pray for Me? : Medicine, Chaplains, and Healing the Whole Person / by Klitzman, Robert, author 655971

Subjects: “…Pastoral care…”
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When I say … privilege by Cleland, Jennifer, Razack, Saleem

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Ultrastrong exciton-plasmon couplings in WS2 multilayers synthesized with a random multi-singular metasurface at room temperature by Wu, Tingting, Wang, Chongwu, Hu, Guangwei, Wang, Zhixun, Zhao, Jiaxin, Wang, Zhe, Chaykun, Ksenia, Liu, Lin, Chen, Mengxiao, Li, Dong, Zhu, Song, Xiong, Qihua, Shen, Zexiang, Gao, Huajian, Garcia-Vidal, Francisco J., Wei, Lei, Wang, Qi Jie, Luo, Yu

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Progress and Challenges towards Point-of-Care Diagnostic Development for Dengue by Pang, Junxiong, Chia, Po Ying, Lye, David Chienboon, Leo, Yee Sin

“…Optimal, user-friendly, rapid diagnostic tests based on immunochromatographic assays are pragmatic point-of-care tests (POCTs) in regions where dengue is endemic where there are limited laboratory capabilities and optimal storage conditions. …”
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Towards intelligent caring agents for Aging-In-Place : issues and challenges by Kang, Yilin, Wang, Di, Subagdja, Budhitama, Tan, Ah-Hwee, Zhang, Daqing

“…The relatively shrinking workforce to support the growing population of the elderly leads to a rapidly increasing amount of technological innovations in the field of elderly care. In this paper, we present an integrated framework consisting of various intelligent agents with their own expertise and responsibilities working in a holistic manner to assist, care, and accompany the elderly around the clock in the home environment. …”
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Implications of suboptimal measles immunity in UK health-care workers by Ho, A, Galgut, O, Faustini, S, Peters, N, Shields, A, Klenerman, P, Hopkins, S, Hall, V, Dunachie, S, Richter, A

Dissonances in care: childhood, well-being, and the politics of welfare in Japan by Chapman, CR

“…Children, conversely, cared more about life outside of welfare and actively took care of themselves and others. …”

Environmental endings and religious futures: Buddhist prefigurative care politics by Zielke, Z

Recommended changes to standard of care for monitoring of cortically blind fields by Willis, HE, Cavanaugh, MR

“…This article reviews common gaps in patient care and proposes policy changes to increase awareness of the condition, foster clinical and scientific advances in treatment, and enhance patient outcomes.…”

Study on process parameter optimization for electron beam melting additive manufacturing by Wang, Chengcheng

“…Electron beam melting additive manufacturing (EBM-AM), also known as selective electron beam melting (SEBM), is a mainstream metal additive manufacturing (AM) technique that employs an electron beam to process metallic powder feedstocks in vacuum environment (~ 10-4 - 10-5 mbar) at elevated temperatures (~ 500 - 1100 °C). …”
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Shear wall of multi story wall beam system for tall buildings / by Kyaw, Naing Win, 1989-, author 610700, Abdul Kadir Marsono, supervisor 212405, Mohd. Zamri Ramli 294533, Fakulti Kejuruteraan Awam 8022

Shear wall of multi story wall beam system for tall buildings / by Kyaw, Naing Win, 1989- , author 610700

Mechanical design and performance evaluation of active thermosiphon beam terminal units by Ji, Ke, Cai, Wenjian, Wu, Bingjie, Ou, Xianhua

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Behaviour of reinforced concrete beam-column joint subjected to in-plane loading by Azzalina Zainuddin

“…Based on a previous softened strut-and –tie model developed by them to determine the shear strengths of exterior beam-column joints, this model has been modified to predict that of an interior beam-column joint. …”
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Strut-and-tie and finite element modelling of unsymmetrically-loaded deep beams by Fan, Shengxin, Zhang, Yao, Ma, You-Xin, Tan, Kang Hai

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