Using key performance indicators to improve service level of a distribution center by Tang, Ahim.

“…The objective of this dissertation is to analyze steps taken to improve service level of a distribution center. This was based on analyzing the supply chain and instituting a set of performance measurement.…”
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Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong>Problem definition: </p></strong> Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. …”

Medical management pathways for Cushing’s disease in pituitary tumors centers of excellence (PTCOEs) by Giustina, A, Uygur, MM, Frara, S, Barkan, A, Biermasz, NR, Chanson, P, Freda, P, Gadelha, M, Haberbosch, L, Kaiser, UB, Lamberts, S, Laws, E, Nachtigall, LB, Popovic, V, Schilbach, K, Lely, AJVD, Wass, JAH, Melmed, S, Casanueva, FF

“…This study aimed to evaluate current medical therapy approaches by expert pituitary centers through an audit conducted to validate the criteria of Pituitary Tumors Centers of Excellence (PTCOEs) and provide an initial standard of medical care for CD. …”

The psychosocial environment as therapeutic context: family-centered approaches to adolescent psychedelic research by Jacobs, E, Insua-Summerhays, B

Risk assessment of pushing and pulling (RAPP) among mechanics at tyre service center by Kamarudzaman, Mazlina, Abdol Rahman, Mohd Nasrull, Mohd Zaki, Nurul Elyna Asyiqen

“…This study aimed to investigate the correlation between the Nordic Musculoskeletal Questionnaire (NMQ) and Risk Assessment of Pushing and Pulling (RAPP) tool and among mechanics working at a tyre service center. This study was conducted in Taiping, Perak. …”
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A modified viscous flow law for natural glacier ice: Scaling from laboratories to ice sheets by Ranganathan, Meghana, Minchew, Brent

“…This increase from the canonical value of dramatically alters the climate conditions under which marine ice sheets may become unstable and drive rapid rates of sea-level rise.…”
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Nanoconfined β-sheets mechanically reinforce the supra-biomolecular network of robust squid sucker ring teeth by Guerette, Paul A., Hoon, Shawn, Ding, Dawei, Amini, Shahrouz, Masic, Admir, Ravi, Vydianathan, Venkatesh, Byrappa, Weaver, James C., Miserez, Ali

“…Phylogenetic analysis supports this view, revealing that suckerin genes originated in a common ancestor ∼350 MYa and indicating that nanoconfined β-sheet reinforcement is an ancient strategy to create robust bulk biomaterials. …”
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Ultrafast diffusive cross-sheet motion of lithium through antimonene with a 2+1 dimensional kinetics by Kistanov, Andrey A., Kripalani, Devesh Raju, Cai, Yongqing, Dmitriev, Sergey V., Zhou, Kun, Zhang, Yong-Wei

“…Here we demonstrate that antimonene, an exfoliatable 2D material with high structural stability, exhibits a highly mobile cross-sheet motion owing to its unique structural features. …”
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Expanding heme-protein folding space using designed multi-heme β-sheet mini-proteins by D’Souza, Areetha, Torres, Jaume, Bhattacharjya, Surajit

“…The designed multi-stranded β-sheet heme proteins could serve as a platform for the generation of novel synthetic β-sheet protein mimics.…”
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Report to the President for year ended June 30, 2024, List Visual Arts Center by Ha, Paul C.

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Report to the President for year ended June 30, 2023, Center for Clinical and Translational Research by Edelman, Elazer R

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Report to the President for year ended June 30, 2024, Center for Clinical and Translational Research by Edelman, Elazer R

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Low-cost machine learning prediction of excited state properties of iridium-centered phosphors by Terrones, Gianmarco G, Duan, Chenru, Nandy, Aditya, Kulik, Heather J

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"Come to us first": Centering Community Organizations in Artificial Intelligence for Social Good Partnerships by Lin, Hongjin, Karusala, Naveena, Okolo, Chinasa, D'Ignazio, Catherine, Gajos, Krzysztof

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Report to the President for year ended June 30, 2022, Center for Environmental Health Sciences by Niles, Jacquin C., Essigmann, John M.

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Report to the President for year ended June 30, 2022, List Visual Arts Center by Ha, Paul C.

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Report to the President for year ended June 30, 2022, Center for Computational Science and Engineering by Hadjiconstantinou, Nicolas, Marzouk, Youssef

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Report to the President for year ended June 30, 2022, Deshpande Center for Technological Innovation by Sandler, Leon

“…This report contains the following sections: Highlights; Deshpande Grant Program Awards; Catalyst Mentors; Deshpande Center Events; Other Collaborations…”
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Self-steerable propulsion of disk-like micro-craft with dual off-center nanoengines by Hu, Liangxing, Tao, Kai, Lim, Yu Dian, Miao, Jianmin, Kim, Young Jin

“…This paper reports a novel disk-like micro-craft with dual off-center nozzle nanoengines, consisting of three different metals: gold, nickel, and platinum. …”
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Challenges of a New Zealand information communication technology company in the call center business. by Chua, Bee Luan., Lim, Chooi Hoe., Ng, Ginny Tuan., Yeo, Khee Teck.

“…Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. …”
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