Resilient power systems operation with offshore wind farms and cloud data centers by Liu, Shengwei, Li, Yuanzheng, Liu, Xuan, Zhao, Tianyang, Wang, Peng

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Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…According to industry reports, retrials are listed as a top annoying issue for customers and hurt call centers’ profits. Though recognizing this problem, call centers find it challenging to reduce retrials without overshooting their operating expenses. …”

Medical management pathways for Cushing’s disease in pituitary tumors centers of excellence (PTCOEs) by Giustina, A, Uygur, MM, Frara, S, Barkan, A, Biermasz, NR, Chanson, P, Freda, P, Gadelha, M, Haberbosch, L, Kaiser, UB, Lamberts, S, Laws, E, Nachtigall, LB, Popovic, V, Schilbach, K, Lely, AJVD, Wass, JAH, Melmed, S, Casanueva, FF

“…This study aimed to evaluate current medical therapy approaches by expert pituitary centers through an audit conducted to validate the criteria of Pituitary Tumors Centers of Excellence (PTCOEs) and provide an initial standard of medical care for CD. …”

An Information Bottleneck Characterization of the Understanding-Workload Tradeoff in Human-Centered Explainable AI by Sanneman, Lindsay, Tucker, Mycal, Shah, Julie A.

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Towards Health Centered Drug Policy: An Analysis of Past and Developing Drug Policy by Lewis, Benjamin B.

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The Contours of the Cloud: Dissecting the Real Estate Investment Decisions of Data Center Operators by Fawcett, Robert Logan

“…This thesis investigates the real estate investment decisions of data center operators, with a focus on how key infrastructure characteristics influence data center development. …”
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Report to the President for year ended June 30, 2024, Center for Real Estate by Zheng, Siqi, Shen, Kairos

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Report to the President for year ended June 30, 2022, Industrial Performance Center by Armstrong, Ben

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Building next generation contact center : a case study of NTUC income. by Chan, Qing Hui., Lin, Shihua., Tan, Siew Chong.

“…This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.…”
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Investigation of diverse cold air inlet configurations for Sun HPC data center by Liu, Zhao

“…The data center acts a significant part in recent years due to the rapid growth of cloud computing. …”
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Enhancing stable grasping of containers with dynamic center of mass using reinforcement learning by Gao, Yuan

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Using key performance indicators to improve service level of a distribution center by Tang, Ahim.

“…The objective of this dissertation is to analyze steps taken to improve service level of a distribution center. This was based on analyzing the supply chain and instituting a set of performance measurement.…”
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The psychosocial environment as therapeutic context: family-centered approaches to adolescent psychedelic research by Jacobs, E, Insua-Summerhays, B

Risk assessment of pushing and pulling (RAPP) among mechanics at tyre service center by Kamarudzaman, Mazlina, Abdol Rahman, Mohd Nasrull, Mohd Zaki, Nurul Elyna Asyiqen

“…This study aimed to investigate the correlation between the Nordic Musculoskeletal Questionnaire (NMQ) and Risk Assessment of Pushing and Pulling (RAPP) tool and among mechanics working at a tyre service center. This study was conducted in Taiping, Perak. …”
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A modified viscous flow law for natural glacier ice: Scaling from laboratories to ice sheets by Ranganathan, Meghana, Minchew, Brent

“…This increase from the canonical value of dramatically alters the climate conditions under which marine ice sheets may become unstable and drive rapid rates of sea-level rise.…”
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Nanoconfined β-sheets mechanically reinforce the supra-biomolecular network of robust squid sucker ring teeth by Guerette, Paul A., Hoon, Shawn, Ding, Dawei, Amini, Shahrouz, Masic, Admir, Ravi, Vydianathan, Venkatesh, Byrappa, Weaver, James C., Miserez, Ali

“…Phylogenetic analysis supports this view, revealing that suckerin genes originated in a common ancestor ∼350 MYa and indicating that nanoconfined β-sheet reinforcement is an ancient strategy to create robust bulk biomaterials. …”
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Ultrafast diffusive cross-sheet motion of lithium through antimonene with a 2+1 dimensional kinetics by Kistanov, Andrey A., Kripalani, Devesh Raju, Cai, Yongqing, Dmitriev, Sergey V., Zhou, Kun, Zhang, Yong-Wei

“…Here we demonstrate that antimonene, an exfoliatable 2D material with high structural stability, exhibits a highly mobile cross-sheet motion owing to its unique structural features. …”
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Expanding heme-protein folding space using designed multi-heme β-sheet mini-proteins by D’Souza, Areetha, Torres, Jaume, Bhattacharjya, Surajit

“…The designed multi-stranded β-sheet heme proteins could serve as a platform for the generation of novel synthetic β-sheet protein mimics.…”
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Report to the President for year ended June 30, 2024, List Visual Arts Center by Ha, Paul C.

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Report to the President for year ended June 30, 2023, Center for Clinical and Translational Research by Edelman, Elazer R

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