Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong>Problem definition: </p></strong> Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. …”

Atomically dispersed reactive centers for electrocatalytic CO2 reduction and water splitting by Zhang, Huabin, Cheng, Weiren, Luan, Deyan, Lou, David Xiong Wen

“…In the current Review, some recent developments of atomically dispersed reactive centers for electrocatalytic CO2 reduction and water splitting are well summarized. …”
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Medical management pathways for Cushing’s disease in pituitary tumors centers of excellence (PTCOEs) by Giustina, A, Uygur, MM, Frara, S, Barkan, A, Biermasz, NR, Chanson, P, Freda, P, Gadelha, M, Haberbosch, L, Kaiser, UB, Lamberts, S, Laws, E, Nachtigall, LB, Popovic, V, Schilbach, K, Lely, AJVD, Wass, JAH, Melmed, S, Casanueva, FF

“…This study aimed to evaluate current medical therapy approaches by expert pituitary centers through an audit conducted to validate the criteria of Pituitary Tumors Centers of Excellence (PTCOEs) and provide an initial standard of medical care for CD. …”

When Buddhism meets development : how commercialization affects Buddhism in China today by Wan, Bing Yan

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Effects of accuracy of incentive weights when rewarding non-financial value drivers. by Khim, Kelly.

“…I use an experiment to examine how the accuracy of relative incentive weights on non-financial value drivers in incentive contracts affect managerial performance in firms where intangible assets are more important than tangible assets for future financial performance. …”
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#let’s-discuss: Analyzing Students’ Use of Emoji when Interacting with Course Readings by Blobstein, Ariel, Facciotti, Marc T., Igo, Michele, Karger, David, Ravi, Prerna, Sripathi, Kamali, Gal, Kobi

“…This paper studies how students use instructor-selected emoji when relating to and engaging with educational content. …”
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The effects of peer instruction through social learning environment towards students' cognitive load and learning performance / by Edwards, Bosede Iyiade, 1971-, author 549822, Baharuddin Aris, supervisor 221554, Nurbiha A. Shukor, 1986-, supervisor 535223, Hasnah Mohamed, 1966-, supervisor 535272, Fakulti Pendidikan 8185

The effects of peer instruction through social learning environment towards students' cognitive load and learning performance / by Edwards, Bosede Iyiade, 1971-, author 549822

When Do Investors Freak Out? Machine Learning Predictions of Panic Selling by Elkind, Daniel, Kaminski, Kathryn, Lo, Andrew W., Siah, Kien Wei, Wong, Chi Heem

“…We find that a disproportionate number of households make panic sales when there are sharp market downturns, a phenomenon we call ‘freaking out.’ …”
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Aesthetic innovation and radical nostalgia in Kazuo Ishiguro's when we were orphans by Chew, Sim Wai, Murphy, Neil

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When three’s (good) company : third-party friendships on cooperation across departments by Wong, Sze-Sze, Boh, Wai Fong, Wu, Anne

“…Based on the logic of dependence from interdependence theory, we show that providers are more cooperative to recipients when third-party friends have more organizational knowledge to offer socio-emotional support to providers, but this effect is reduced when providers themselves have more organizational knowledge. …”
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When role conflict leads to greater job satisfaction: encouraging employee participation. by Tan, Chiu Ling.

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Risk assessment of pushing and pulling (RAPP) among mechanics at tyre service center by Kamarudzaman, Mazlina, Abdol Rahman, Mohd Nasrull, Mohd Zaki, Nurul Elyna Asyiqen

“…A cross-sectional questionnaire survey was conducted among 116 workers from various workshops where pushing and pulling activities were predominant. …”
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An Information Bottleneck Characterization of the Understanding-Workload Tradeoff in Human-Centered Explainable AI by Sanneman, Lindsay, Tucker, Mycal, Shah, Julie A.

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Towards Health Centered Drug Policy: An Analysis of Past and Developing Drug Policy by Lewis, Benjamin B.

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The Contours of the Cloud: Dissecting the Real Estate Investment Decisions of Data Center Operators by Fawcett, Robert Logan

“…This thesis investigates the real estate investment decisions of data center operators, with a focus on how key infrastructure characteristics influence data center development. …”
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Report to the President for year ended June 30, 2024, Center for Real Estate by Zheng, Siqi, Shen, Kairos

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Report to the President for year ended June 30, 2022, Industrial Performance Center by Armstrong, Ben

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Building next generation contact center : a case study of NTUC income. by Chan, Qing Hui., Lin, Shihua., Tan, Siew Chong.

“…This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.…”
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Investigation of diverse cold air inlet configurations for Sun HPC data center by Liu, Zhao

“…The data center acts a significant part in recent years due to the rapid growth of cloud computing. …”
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