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    Profiling customers against characteristics of corporate responses to complaints. by Lim, Shing Yee., Tay, Julynn Chu Ling., Wu, Dominique Jiali.

    Published 2008
    “…This research attempts to draw a link between these two areas of study and find relationships between a number of variables and some aspects of corporate responses. …”
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    Final Year Project (FYP)