Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong>Problem definition: </p></strong> Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. …”

Empirical study on factors affecting performance of Singapore's neighbourhood shops. by Lee, Hui Fang., Loo, Yiwen., Wong, Qinlei.

“…Managerial expertise was found to be the most fundamental factor which is significantly related to other factors which affects store performance. The strong link between service quality and customer loyalty is also not to be overlooked to ensure good store performance. …”
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SWARM communication - scalability and resiliency by Tao, Zhengyi

“…More specifically, we use the BATMAN-adv protocol at the data link layer to communicate.…”
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Framework design for nanometer technology development and transistor optimization by Raymond Adhi Pangestu Selomulya

“…Ultimately, the design framework shall link the technology development with device/circuit performance optimization.…”
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SDR4ALL based radar demonstration (Part 1) by Hu, Xudong.

“…Software Define Radio for ALL (SDR4ALL) is a link between theory and simulation. It allow researchers and student experiment implement and test their design in a real transmission and keep the simplicity of a high level programming language environment at the same time. …”
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Marketing public health programmes : a diet perspective by Ang, Bee Choo, Chow, Pui Meng, Tan, Geok Hui

“…There is also a growing concern of healthcare costs and the direct link between health and diseases to productivity and hence the economy of the country . …”
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Making of intimate capitalism: from cultrural economy to creative and cultural industries by Nayak, Bhabani Shankar

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Temporal dynamics unleashed: elevating variational graph attention by Molaei, S, Niknam, G, Ghosheh, GO, Chauhan, VK, Zare, H, Zhu, T, Pan, S, Clifton, DA

“…Empirical tests underscore VarGATDyn’s dominance in dynamic link prediction across various datasets, highlighting its proficiency in capturing multimodal distributions and temporal dynamics.…”

Disclosing downstream emissions: when are companies accountable for customers’ use of their products? by Kaplan, RS, Ramanna, K

“…Three principles govern accountability: (1) Downstream accountability is limited to companies whose products are directly used by end customers. (2) Accountability for B2C companies is limited to cases where a reasonable causal link exists between product-design decisions and the downstream emissions generated by consumers. (3) Companies are accountable for disclosing emissions produced per unit of use, not for total emissions. …”

Information structure and syntactic choices in Kelabit by Hemmings, CL

“…Hence, there is no one-to-one link between particular grammatical functions and information structure roles. …”

Vertex model with internal dissipation enables sustained flows by Rozman, J, Chaithanya, K, Yeomans, JM, Sknepnek, R

“…We demonstrate sustained flow in epithelial sheets confined to a channel, providing a link between the cell-level vertex model of tissue dynamics and continuum active nematics, whose behaviour in a channel is theoretically understood and experimentally realisable. …”

Which special measure? A guide for adults giving evidence in cases of rape or sexual assault [Video] by Kyneswood, N

“…This includes special measures such as the video recorded police interview, screens, live link, and video recorded cross-examination (sometimes called pre-recorded cross-examination). …”

Do mainstream parties adopt more populist language when challenger parties using it are successful? The impact of UKIP’s electoral success, culminating in the 2014 European electio... by Stephenson, K

“…Secondly, two approaches are applied to test the causal link of this change to the independent variable: process tracing using evidence from elite interviews, and qualitative content analysis of election leaflets in a sample of constituencies which faced varying levels of UKIP threat in 2014/2015. …”

Competition policy and the labour share by Zac, A, Casti, C, Decker, C, Ezrachi, A

“…This suggests a potential link between the design and effectiveness of competition policy and the labor share, and more broadly to distributional outcomes. …”

A new blood fluke,Parasanguinicola vastispina gen. nov., sp. nov. (Trematoda: Sanguinicolidae), from sea bass Lates calcarifer (Centropomidae) cultured in Malaysia by Herbert, B.W., Shaharom, F.M.

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Fate of carbofuran in rice-fish model ecosystem -an international study by Jayaraman, J., Celino, L.P., Lee, K.H., Mohamad, R.B., Suns, J., Tayaputch, N., Zhang, Z.

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A tymovirus from Calopogonium mucunoides in Malaysia is not clitoria yellow vein tymovirus: brief report by Gibbs, A.J., Mackenzie, A.M., Abdul-Samad, N.

Some effects of submarine pipeline construction on the sessile zoobenthic community of Redang Island by Rezai, Hamid, Ibrahim, H.M., Idris, B.A.G., Kushairi, M.R.M.

A review: Deep learning for 3D reconstruction of human motion detection by Yang, Junzi, Ismail, Ajune Wanis

“…Deep learning theory has made important achievements in human motion detection, recognition, tracking and other aspects, and human motion detection and recognition is an important link in 3D reconstruction. In this paper, the deep learning algorithms in recent years, mainly used for human motion detection and recognition, are reviewed, and the existing methods are divided into three types: CNN-based, RNN-based and GNN-based. …”
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Wireless drive of piezoelectric components by Satyanarayan Bhuyan

“…To widen the application range of piezoelectric devices, various new techniques including wireless drive of piezoelectric components by parallel plate capacitor structure, focused electric field, focused electric field structure in electric resonance with an inductor, dipole antenna-like structure, and flat spiral coil antenna-like electric field generator in resonance with a capacitor are proposed and investigated. …”
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