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    Understanding conflict in the franchised restaurant industry: insights from court records by Siti Nurhayati Khairatun, Zheng, Tianshu

    Published 2024
    “…This exploratory study employed a content analysis using a data triangulation of New York court records (23 cases, 3 dismissed) spanning from 1957 to 2016 and IFA corporate databases to explore the causes of conflict in the franchised restaurant industry. …”
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