Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…<p><strong> Managerial implications:</p></strong> First, our research highlights the importance of recognizing customers’ off-line decisions, which are impacted by online service offerings and, in turn, affect future online service operations. …”

Members’ participation, empowerment and sustainability of self-help groups in Kano City, Nigeria by Ibrahim, Abdul-Aziz

“…Despite the potential of SHGs, there are certain factors that restrained the sustainability of these groups. In line with this, the study examined the relationship between group member’s participation, empowerment, member’s perception towards leadership and group cohesion, and sustainability of self-help groups. …”
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A generalized solution to verify authorship and detect style change in multi-authored documents by Leekha, Rohan, Vandam, Courtland

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Dual-phase microporous polymer nanofilms by interfacial polymerization for ultrafast molecular separation by Lee, Tae Hoon, Balcik, Marcel, Wu, Wan-Ni, Pinnau, Ingo, Smith, Zachary P

“…Fine-tuning microporosity in polymers with a scalable method has great potential for energy-efficient molecular separations. …”
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A multiplicative Nakagami speckle reduction algorithm for ultrasound images by Yu, Chengpu, Zheng, Cishen, Xie, Lihua

“…A 2D total variation regularized Nakagami speckle reduction algorithm is derived based on the maximum a posteriori estimation framework, which performs well in restoring piecewise-smooth reflectivity and preserving fine details of the image. The proposed algorithm is verified by a series of computer-simulated and real ultrasound image data. …”
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A communal furniture informed by the deprivation of Mauritian beach by Fok Kow, Fok-Chi-Seng

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Life and dyeing : floral escapes by Teng, Yu Qing

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Beyond the beautiful garden city by Koh, Kevin Jing Sen

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A 9-bit, 1.08ps resolution two-step time-to-digital converter in 65 nm CMOS for time-mode ADC by Kong, Junjie, Henzler, Stephan, Schmitt-Landsiedel, Doris, Siek, Liter

“…The proposed TDC uses body-biasing in the fine TDC to obtain the resolution of the entire TDC, which is simulated to be 1.08 ps. …”
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Of dreams and reality : chance on graphic design. by Chu, Tracey Shao Han.

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Hierarchical document representation for summarization by Tey, Rui Jie

“…HIWESTSUM is very light in weight with parameter size over 10 times smaller than current existing models that fine-tune BERT for summarization. Moreover, the proposed model is faster than SOTA models with shorter training and inference time. …”
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Soil-water characteristic curves of sands by evaporation method by Lee, Yong Wei

“…The comparison shows that low-cost resistive moisture sensors are more reliable than low-cost capacitive sensors. The SWCCs of fine and coarse sands determined from the evaporation method are comparable to the SWCCs determined from the Tempe cell method.…”
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Jubiland: rework happiness by Yu, Esther Kern Hui

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Moonchild. by Chan, Yin Wan., Chong, Sara Shuzhen.

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Fluorescence diffuse optical imaging for small animal study. by Lim, Shu Qiang.

“…After which, principal component analysis (PCA) to outline each organ’s distinctive time course, will be performed Reports on the DFMI technique included the working principles, apparatus used, along with fine-tuning of the design. These consist of refining the accuracy of the image capturing processes and optimizing the various operating conditions. …”
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The ultimate socialite - a satirical commentary on the reliance of social media to interact in the digital age. by Thng, Tracy Wan Ying.

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One day at a time. by Ho, Qi Yi.

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The loss of 4 legged friends : supporting pet owners through pet bereavement by Yuen, Pei Yun

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Paranoia by Yeo, Huang Hao

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Custom privacy guards in Android by Rindhe Akash Dnyaneshwar

“…LogicDroid is a custom Android OS that provides reinforced system security and fine-grained user-defined resource access. The operating principle of LogicDroid is based on a runtime kernel monitor module that detects privilege escalation attacks using an attack detection algorithm specified and modified by the user using an application called Security Controller. …”
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