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    Mis-selling in the insurance industry by Tham, Fernanda Xiang Min, Ho, Hwee En, Lim, Hazel Si Yuan

    Published 2021
    “…Thus, the primary aim of the study is to extend the literature on dishonest behaviours to mis-selling in the insurance industry, by assessing the effects of priming and reputation on the likelihood that individuals (i) accurately presents the policy that they are selling and (ii) recommends an appropriate policy to the buyers. 224 participants took part in an economics experiment that paralleled real-life insurance selling. To assess the prevalence of mis-selling amongst sellers, participants who were assigned as sellers had to decide (1) the policy that they wanted to sell and (2) if they wanted to present their policies accurately to their buyer. …”
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    Final Year Project (FYP)
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