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    The influence of continuous improvement of public car-sharing platforms on passenger loyalty : a mediation and moderation analysis by Ma, Fei, Guo, Dan, Yuen, Kum Fai, Sun, Qipeng, Ren, Fuxia, Xu, Xiaobo, Zhao, Chengyong

    Published 2021
    “…Data from 755 surveys were collected using stratified sampling in mainland China. The estimated results of the theoretical model show that the relationship between continuous improvement and passenger loyalty is mediated by passenger perceived value, passenger trust, and transaction costs. …”
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    Journal Article
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