The Impact of Customer Satisfaction on Word-of-Mouth: Conventional Banks of Malaysia Investigated by Jan, Muhammad Tahir, Abdullah, Kalthom, Shafiq, Ali

“…Policy makers of service industry in general and financial service industry in particular may benefit from the findings of this study. Originality/value – Importance of word-of-mouth is not new to the organisations. …”
Get full text

The impact of customer satisfaction on word-of-mouth: conventional banks of Malaysia investigated by Jan, Muhammad Tahir, Abdullah, Kalthom, Shafiq, Ali

“…Policy makers of service industry in general and financial service industry in particular may benefit from the findings of this study. Originality/value – Importance of word-of-mouth is not new to the organisations. …”
Get full text
Get full text

The concept of community disaster resilience: a proposed mixed method study on "the adaptation of Australian community disaster resilience scorecard & self-assessment of Community... by Mohamed Ludin, Salizar, Firdaus, Mohd Khairul Zul Hasymi, Arbon, Paul

“…Expected outcome: The finding will assist in keeping safe and the national strategy by considering community safety priorities and needs in Kelantan’s flood disaster communities including communication, cooperative approaches; maximizes the opportunity to compare and add the previous study finding and lastly it will aligns with international activities. …”
Get full text
Get full text

Hoarding versus circulation of wealth from the perspective of Maqasid Al-Shari'ah by Ibrahim, Ahmad Asad, Elatrash, Radwan Jamal Yousef, Farooq, Mohammad Omar

“…It also examines variant positions regarding the concept of hoarding and finds more merit in favor of the position that paying zakat is not enough to be exempted from the Qur'anic implications about hoarding. …”
Get full text
Get full text

Environmental disclosure quality: examining the impact of the stock exchange of Malaysia's listing requirements by Fatima, A. H., Abdullah, Norhayati, Sulaiman, Maliah

“…Content analysis was utilized to extract data from the annual reports of 164 PLCs in ESI. Findings - Overall, the quality of ED improved in 2009 from that of 2005. …”
Get full text

An empirical study of perceived service quality of Islamic banks: a comparison between Malaysia and Kuwait by Mohd Shariff, Ros Aniza, Asutay, Mehmet, Al-Adwani, Tahani

“…A descriptive analysis and Multiple Regression analysis were utilised to compare the ratings of customer service quality and the customers’ satisfaction of these two nations. Findings – The paper finds significant differences in the ratings of service quality dimension provided by these two countries with respect to the ranking of the most important SERVQUAL dimension and the customers’ satisfaction relationship with SERVQUAL dimensions. …”
Get full text
Get full text
Get full text

Selection of the most significant variables of air pollutants using sensitivity analysis by Azid, Azman, Juahir, Hafizan, Toriman, Mohd Ekhwan, Endut, Azizah, Abdul Rahman, Mohd Nordin, Kamarudin, Mohd Khairul Amri, Latif, Mohd Talib, Mohd Saudi, Ahmad Shakir, Che Hasnam, Che Noraini, Yunus, Kamaruzzaman

“…Nine models (ANN-API-AP, ANN-API-LCO, ANN-API-LO3, ANN-API-LPM10, ANN-API-LSO2, ANN-API-LNO2, ANN-API-LCH4, ANN-APILNmHC and ANN-API-LTHC) were carried out in the sensitivity analysis test. From the findings, PM10 and CO were identified as the most significant parameters in Malaysia. …”
Get full text
Get full text

Customers’ loyalty model in the design of e-commerce recommender systems by Abumalloh, Rabab Ali

Get full text

Design and operating parameters of a fluidized bed for the combustion of municipal solid waste using standpipes air distributors by Johari, Anwar

Get full text

Model pengajaran refleksi berfokuskan pengetahuan pedagogi kandungan sains dalam bidang kimia by Ibrahim, Nor Hasniza

Get full text

Tunnel face stability in non-homogeneous soil by Khezri, Nima

Get full text

Real estate forecasting model for residential market in Nigeria by Alkali, Musa Abubakar

Get full text

Enhanced on-demand routing protocols in high mobility mobile Ad hoc network by Al-Nahari, Abdulaziz Yahya Yahya

Get full text

Antioxidant and antidiabetic activities of proteins from Moringa oleifera by Zulkifli, Zetty Amirah

Get full text

Internal corporate governance mechanism, family involvement in management and executive compensation of Singapore manufacturing firms by See, Jason Toh Seong Kuan

Get full text

Konfigurasi dan peranan surau sebagai pusat ibadat di kompleks membeli-belah by Abd. Razak, Shah Rizal

Get full text

Critical success factors for post occupancy evaluation of hospital building performance in Malaysia by Neo, Bee Woon

Get full text

A multigroup structural equation model for assessing the competency of property valuation graduates by Anthony Jiram, Wilson Rangga

Get full text

Managing a risky business : developing the professional practice of police and probation officers in the supervision of high risk offenders by Hannon, Catherine

“…It aims at a clearer understanding of the partnership working between police and probation services arising from different perspectives and response to risk. The findings support the notion that actuarial practices permeate this arena of public protection; influencing intra and inter-service partnerships and the implementation of MAPPA aims. …”
Get full text

Hidden hurts, healing from within : restorative justice for victims and convicted offenders in Bermuda by Aidoo, Davina

“…A number of previous findings from empirical research were found in the current study. …”
Get full text