Understanding customer retrials in call centers: preferences for service quality and service speed by Hu, K, Allon, G, Bassamboo, A

“…One reallocates the service groups for different customer segments without expanding the system, and the other adjusts the staffing ratios by hiring low-cost, ordinary-quality agents. …”

Doing time : inducing temporal graphs by Bramsen, Philip James

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Singapore airlines : soaring to greater heights (an in-depth analysis of SIA's corporate strategy). by Gay, Elaine Ting Shan., Lee, Leng Choo., Seng, Figin Hui Hong.

“…This study provides a review of the major components of SIA, highlighting its general airline operations, the market segments served as well as customers’ perception of SIA’s services. …”
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Development of the capital market in Malaysia : a critical analysis by Li Qingyuan, Lim Boon Hau, Teo Yong Meng

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Aerodynamic optimization and drag minimization for the ultra low cost UAV piquero aerodynamic by Liu, Hao

“…The project is divided into 3 segments. The first segment is a 2-dimensional validation of the turbulence model used using a NACA-0012 airfoil. …”
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Topology surveillance of the lanosterol demethylase CYP51A1 by signal peptide peptidase by Sergejevs, N, Avci, D, van de Weijer, ML, Corey, RA, Lemberg, MK, Carvalho, P

“…Cleavage of transmembrane segments on target proteins by the aspartyl intramembrane protease signal peptide peptidase (SPP, encoded by HM13) has been linked to immunity, viral infection and protein quality control. …”

Direct and indirect effects of fire on microbial communities in a pyrodiverse dry-sclerophyll forest by Bowd, Elle J., Egidi, Eleonora, Lindenmayer, David B., Wardle, David A., Kardol, Paul, Cary, Geoffrey J., Foster, Claire

“…In recent years, novel fire regimes have posed a major challenge to the management of pyrodiverse forests. …”
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Predictability of exchange rates with taylor rule fundamentals : evidence from inflation-targeting emerging countries by Alba, Joseph Dennis, Park, Donghyun, Xie, Taojun

“…We investigate the out-of-sample predictability of U.S. dollar exchange rates with Taylor rule fundamentals in thirteen emerging countries with inflation-targeting monetary policy regimes. We find some evidence of out-of-sample exchange rate predictability for Brazil, Czech Republic, Hungary, Philippines, Thailand, and South Africa. …”
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Flow and deformation due to periodic loading in a soft porous material by Fiori, M, Pramanik, S, Macminn, CW

“…We identify two distinct mechanical regimes, distinguished by whether the loading period is slow or fast relative to the characteristic poroelastic timescale. …”

Entangled exclusions: borders, frontiers and urban geopolitics from northeast India by Das, P, Mittal, G, Sarma, J

“…An epicentre of ethnicity-based identity politics and exclusions, India's northeastern region has long been politically imagined as both a ‘frontier’ and ‘borderland’ for state control, territorialization, extractive economies and (re)developments by colonial and subsequent post-colonial regimes. In post-independence India, the region experienced many territorial assertions made on ethnic grounds. …”

Classification of fixed points of Potts-Bethe mapping of degree four on Q5 by Ahmad, Mohd. Ali Khameini, Murat Alp, Murat Alp, Mohd. Azahari, Mohammad Azim, Embong, Ahmad Fadillah

“…In this paper, the Potts–Bethe mapping of degree four is con-sidered over the field Q5 of 5-adic numbers. In some regimes (a condition appear in the study of p-adic Potts model), the fixed points are found and their stability are determined. …”
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Crack densification in drying colloidal suspensions by Lilin, Paul, Ibrahim, Mario, Bischofberger, Irmgard

“…We show that the final spacing between radial cracks is proportional to the local thickness of the deposit, while the aspect ratio of the crack segments depends on the shape of the deposit.…”
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Spin carbon nanotubes into CNT fibers by Lim, Johnathan See Kwan.

“…After densifying, each strand of fiber were tested for their mechanical properties before they were divided into smaller segments and twisted together to form multi-ply fibers, ranging from a 2 ply CNT yarn to a 10 ply CNT yarn. …”
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Multi-linear regression models for traffic prediction in large-scale networks by Zhao, XinYue

“…Various methods have been practice in the traffic forecasting study and some algorithms that used in other fields like In this paper we apply 3 multi-linear regression models on the speed data collected from 266 road segments in Singapore, which are Partial Least Square, High-Order Partial Least Square and N-way Partial Least Square model. …”
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National Day parades : we the citizens of Singapore by Low, Annabel Hui Xin

“…This will be done through the examination of how three segments of the National Day parade – the military showcase, performances and National Day songs – have been used and adapted over the years to further the government’s nation building efforts in Singapore.…”
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Development of a mooring line model for coupled floating structure dynamic analysis by Bai, Ziyi

“…The model should possess the features of adding point buoys, clump weights, different anchor fairlead concepts and multiple line segments to a single mooring line. The model is proposed by National Renewable Energy Laboratory, U.S. as multi-segmented quasi-static modelling. …”
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Fine-scale population structure and widespread conservation of genetic effect sizes between human groups across traits by Hu, S, Ferreira, LAF, Shi, S, Hellenthal, G, Marchini, J, Lawson, DJ, Myers, SR

“…To estimate the similarity of genetic effect sizes between groups, we developed ANCHOR, which estimates changes in the predictive power of an existing PGS in distinct local ancestry segments. ANCHOR infers highly similar (estimated correlation 0.98 ± 0.07) effect sizes between UK Biobank participants of African and European ancestry for 47 of 53 quantitative phenotypes, suggesting that gene–environment and gene–gene interactions do not play major roles in poor cross-ancestry PGS transferability for these traits in the United Kingdom, and providing optimism that shared causal mutations operate similarly in different populations.…”

Instabilities in tidal turbine wakes by Smyth, ASM, Nishino, T, Young, AM

“…Unsteady inflow causes the turbine blades to shed vorticity of time-varying strength into the wake, which in turn leads to a spatial variation in wake vortex strength, such that the vorticity of adjacent returning wake segments can differ. This spatial variation triggers the instability of tip vortices, the characteristics of which are shown to be governed by the ’frequency ratio’ ω/ΩNB (where ω is harmonic inflow frequency, Ω is turbine rotational frequency and NB is the number of blades). …”

Shi'ism, politics, and identity in Bahrain by Tan, Feng Qin

“…A 'naive' view of identity sees it as straightforwardly and deterministically causative, but if so the 2011 Pearl Uprising in Bahrain appears a paradox - a primarily secular episode of political contestation in a country with a Shi'a majority, against a Sunni dominated regime, in a political realm with a Shi'a Islamist-dominated opposition. …”
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Optimization of transition maneuvers through aerodynamic vectoring by Maqsood, Adnan., Go, Tiauw Hiong.

“…The aerodynamics of the aircraft in pre- and post-stall regimes are obtained through wind-tunnel tests. The unsteady aerodynamic effects are incorporated in aerodynamic model to cater for rapid changes in the aircraft motion, which is modeled as three degree of freedom longitudinal dynamics. …”
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