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    Managing knowledge, service innovation and service experience in hospitality industry: A proposed framework by Poh, Wai Choo, Tan, Cheng Ling, Fernando, Yudi

    Published 2018
    “…Academic Conferences and Publishing International Limited Reading, UK…”
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    Conference or Workshop Item
  3. 3

    Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry by Jaludin, Janteng, Cheng, Ling Tan, Fernando, Yudi

    Published 2018
    “…Academic Conferences and Publishing International Limited Reading, UK…”
    Get full text
    Conference or Workshop Item