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1
Acquiring, processing, and deploying voice of the customer /
Published 2001“…Boca Raton, Fl : St. Lucie Press ,…”
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2
Managing high-tech services using a CRM strategy /
Published 2003“…Boca Raton, FL : St. Lucie Press,…”
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3
The manufacturer's guide to implementing the theory of constraints /
Published 2001“…Boca Raton, FL : St Lucie Press, …”
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4
Collaborative manufacturing : using real-time information to support the supply chain /
Published 2003“…Boca Raton, FL : St. Lucie Press,…”
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5
E-learning standards : a guide to purchasing, developing, and deploying standards-conformant e-learning /
Published 2003“…Boca Raton, FL : St. Lucie Press,,…”
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6
ERP optimization : using your existing system to support profitable e-business initiatives /
Published 2003“…Boca Raton, FL : St. Lucie Press,…”
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7
Lean manufacturing : tools, techniques, and how to use them /
Published 2001“…Boca Raton, FL : St. Lucie Press,…”
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8
Step-by-step QFD : customer-driven product design /
Published 1997“…Boca Raton, Fl : St Lucie Press,…”
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9
Total quality service : principles, practices and implementation /
Published 1996“…Boca Raton, F.L. : St. Lucie Press,…”