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1
Total quality management : text, cases and readings /
Published 1993“…Delray Beach, Fla. : St Lucie Press,…”
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2
Total quality in purchasing and supplier management /
Published 1995“…Delray Beach, Fla. : St. Lucie Press,…”
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3
Improving service quality : achieving high performance in the public and private sectors /
Published 1995“…Delray Beach, Fla. : St. Lucie Press,…”
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4
Organizational transformation and process reengineering /
Published 1996“…Delray Beach, Fla. : St. Lucie Press,…”
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5
The quality improvement handbook : team guide to tools and techniques /
Published 1995“…Delray Beach, Fla. : St Lucie Press,…”
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6
Sustaining high performance : the strategic transformation to a customer-focused learning organization /
Published 1995“…Delray Beach, Fla. : St. Lucie Press,…”
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7
Real dream teams : seven practices used by world-class team leaders to achieve extraordinary results /
Published 1996“…Delray Beach, Fla. : St. Lucie Press,…”
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8
QS 9000 handbook : a guide to registration and audit /
Published 1996“…Delray Beach, Fla : St. Lucie Press,…”
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9
Mastering the diversity challenge : easy on-the-job applications for measurable results /
Published 1996“…Delray Beach, Fla. : St Lucie Press,…”
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10
Reasonable accommodation : profitable compliance with the Americans with disabilities act /
Published 1996“…Delray Beach, Fla. : St. Lucie Press,…”
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11
Naturally occurring radioactive material : principles and practices /
Published 1996“…Delray Beach, Fla. : St Lucie Press,…”
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12
Learning by doing : Panasonic partnerships and systemic school reform /
Published 1997“…Delray Beach, Fla. : St. Lucie Press,…”
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13
Total quality and organization development /
Published 1997“…Delray Beach, Fla. : St Lucie Press,…”
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14
Reengineering the training function : how to align training with the new corporate agenda /
Published 1996“…Delray Beach, Fla. : St. Lucie Press,…”
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15
The new leader : bringing creativity and innovation to the workplace /
Published 1997“…Delray Beach, Fla. : St. Lucie Press,…”
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16
Creating productive organizations : developing your work force : Facilitators guide /
Published 1995“…Delray Beach, Fla. : St. Lucie Press,…”
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17
How will they know if i'm dead? : transcending disability and terminal illness /
Published 1997“…Delray Beach, Fla : GR/St. Lucie Press,…”