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Improving through benchmarking : a practical guide to achieving peak process performance /
Published 1994“…Irvine, Calif. ; London ; San Francisco : Chang Associates ; Kogan Page ; Jossey-Bass,…”
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Continuous improvement tools : a practical guide to achieve quality results /
Published 1993“…Irvine, CA ; London ; San Francisco : Richard Chang Associates ; Kogan Page ; Jossey-Bass,…”