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The appraisal checklist : how to help your team to get the results you both want /
Published 2000“…London : Prentice-Hall,…”
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Managing services : marketing, operations, and human resources
Published 1988“…London : Prentice-Hall,…”
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process control modules : a software laboratory for control design /
Published 2000“…London : Prentice Hall ,…”
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