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1
The process approach audit checklist for manufacturing /
Published 2005“…Milwaukee, WI : ASQ Quality Press,…”
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2
Effective writing for the quality professional : creating useful letters, reports, and procedures /
Published 2005“…Milwaukee, WI : ASQ Quality Press,…”
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3
ISO 9001 : 2000 guidelines for the chemical and process industries /
Published 2002“…Milwaukee, WI : ASQ Quality Press,…”
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4
Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
Published 2000“…Milwaukee, WI : ASQ Quality Press,…”
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5
ISO 9001:2000 : a practical quality manual explained /
Published 2003“…Milwaukee, WI : ASQ Quality Press,…”
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6
Failure mode and effect analysis : FMEA from theory to execution /
Published 2003“…Milwaukee, WI : ASQ Quality Press,…”
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7
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8
The manager's guide to Six Sigma in healthcare : practical tips and tools for improvement /
Published 2005“…Milwaukee, WI : ASQ Quality Press,…”
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9
Transactional Six sigma for green belts : maximizing service and manufacturing processes /
Published 2006“…Milwaukee, WI : ASQ Quality Press,…”
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10
Applying the science of Six Sigma to the art of sales and marketing /
Published 2007“…Milwaukee, WI : ASQ Quality Press,…”
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11
Lean-six sigma for healthcare : a senior leader guide to improving cost and throughput /
Published 2005“…Milwaukee, WI : ASQ Quality Press,…”
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12
Computer-based robust engineering : essentials for DFSS /
Published 2004“…Milwaukee, WI : ASQ Quality Press,…”
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13
Strategic six sigma for champions : keys to sustainable competitive advantage /
Published 2006“…Milwaukee, WI : ASQ Quality Press,…”
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14
The executive guide to understanding and implementing Lean Six Sigma : the financial impact /
Published 2007“…Milwaukee, WI : ASQ Quality Press,…”
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15
Everyday excellence : creating a better workplace through attitude, action, and appreciation /
Published 2006“…Milwaukee, WI : ASQ Quality Press,…”
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16
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
Published 2008“…Milwaukee, WI : ASQ Quality Press,…”
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17
Six sigma for the new millennium : a CSSBB guidebook /
Published 2009“…Milwaukee, WI : ASQ Quality Press,…”
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18
Office Kaizen : transforming office operations into a strategic competitive advantage /
Published 2003“…Milwaukee, WI : ASQ Quality Press, …”
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19
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